Wati: AI Chat & Abandoned Cart

wati as a shopify app is very helpful its abandoned cart and whatsapp chat featuers are exceptionally good it really helped to increase my sales, i recommend it to other users as well

Hi, i've been using this app from a long time on my store it is very useful interms of cart recovery, sending ordering confirmation and everything else

Excellent experience with WATI! The integration with our Shopify store is seamless, and the WhatsApp Chat & Abandoned Cart features have helped us increase customer engagement and recover more sales. The dashboard is easy to use, automation works perfectly, and customer support is responsive. Highly recommended for any business looking to grow through WhatsApp marketing.

I like using Wati because it helps in keeping communication with our customers professional and reliable. The user-friendly interface is so effective that even interns can handle it well. Wati reduces repetitive manual messaging by providing automated reply templates, which is very helpful in managing leads and tracking WhatsApp inquiries we receive from our website and social media pages. It's also great that I can integrate our Instagram and Messenger, so we receive social media messages directly in Wati. The transition from Gupshup to Wati was smooth, as Wati is user-friendly and affordable. The initial setup was perfect with no issues.

I’ve had a great experience using Wati. The platform is smooth, easy to use, and very reliable. Customer support is quick and helpful whenever I need anything. Overall, it has made my communication workflow much easier. Highly recommended!

Worst app! Very hard to set up. And the worst part is, you can't remove/deregister your business, and you are now stuck as you can't use any other app. I'm too frustrated, more than 6 hours trying to deregister my number, and it's still linked.

The app has no support system in place, it's just emails giving you useless updates. We unfortunately subscribed to the annual plan and it's been a very bad experience using WATI. I hope we get our money back or someone could atleast come on a call and help us set things us. Anyway, can't recommend an app with such poor support

We’ve been using Wati with Shopify for our brand Koi Water Hyderabad, and it’s been a complete game-changer for our customer communication and sales process. We use Wati’s WhatsApp API to handle order updates, automate responses, and run sales campaigns directly from WhatsApp. The integration with Shopify makes it super easy to track and message customers right after checkout, and the automation saves us hours every day. The broadcast and chatbot features are excellent — we use them to promote new koi food offers, send reminders, and answer product queries instantly. The dashboard is clean, and the support team is very responsive and helpful whenever we need assistance. Highly recommended for any eCommerce brand that wants to improve customer engagement and boost conversions through WhatsApp. Wati has become a core part of our customer service and marketing at Koi Water Hyderabad!

0 customer support

i could not connect the catalog. there is no support. i have spent the whole day

app not even not opening

DONT SUBSCRIBE TO WATI !! This wati is misleading WhatsApp and should not be in Shopify AT ALL. First it is not working at all, I could not upload the contact list even after following the instructions carefully. That’s mean I lost my messages credits beside the subscription!! Secondly, there is no technical support and will have to only deal with useless chatpot. Even after sending them e-mail no human support. I don’t think it is real and don’t recommend it

PATHETIC APP and SUPPORT. App isnt working for last 2 months and no way to contact support. Money is being deducted every month. Hope the devs see this and get back

over priced

App excelente, integra facilmente no Shopify e ajuda na automação de mensagens transacionais e disparos em massa. Super recomendo!

Excellent WhatsApp Automation Tool for D2C Businesses! We've been using WATI for several months now, and it has completely streamlined our customer communication. From automated order updates to personalized campaigns, the platform is super intuitive and packed with features. Support is quick and helpful, and setting up flows was much easier than expected. It's a must-have tool if you're serious about scaling your WhatsApp communication! Highly recommend for eCommerce, especially if you're running on Shopify

One of the worst Customer support they have. Their buggy automated message do not work as they mention. And this issue we facing for all 3 days and no single support from them. Waste of money do not purchase from them.Ticket has been raised with them and no proper response is given from their customer support

if youd like the rest of your day to be an absolute headache, WATI is for you! theyll make you sign out of whatsapp on your phone and login through another portal. youll then have no access to whatsapp on your phone at all. if you change the number to another number, youll still have no access to your original whatsapp account. ive been locked out of my profile all day now, not a single message has been responded to. the integrate STILL doesnt even work. upon trying to delete your WATI account youll find that theyve made this IMPOSSIBLE, trying to lock you in for the 7 day trial to force you to make payments. upon contacting them to delete your account youll have no response. AWEFUL AWEFUL AWEFUL. Im still trying to DELETE this terrible application and return my whatsapp profile to normal.

Extremely poor service