Weglot ‑ Translate Your Store
Translate your store into multiple languages.
Rating
4.6
feedback
1,602
chart
#2,839
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
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Less than a day
2%
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Less than a month
15%
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Less than a year
47%
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More than a year
35%
Reviews Summary
Weglot is highly praised for its outstanding support team that provides hands-on help and exceptional customer service. Users appreciate the ability to customize translations at a detailed level and the ease of use of the app. The quality of translations is commended, along with the quick response times of the support team in resolving any issues. However, some users found the setup process complicated, especially when integrating with other apps, and a few mentioned concerns about the pricing.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 9, 2025
1-Star (Wish I Could Give 0) – Deceptive Billing & Unauthorized Charges I canceled my subscription two months ago, yet I’m still being charged 325/ month. When I signed up I picked the 39/month Business plan, but the platform automatically enabled a hidden "Volume Upgrade" option—something I never noticed or consented to. Because of this deceptive practice, I was charged over $300/month for four months before realizing what happened. Even after canceling, the charges continue. This is predatory behavior—shame on this company for exploiting customers with sneaky auto-upgrades and ignored cancellations. I’ve already taken action by: Reporting to the BBB (Better Business Bureau) Disputing all charges with American Express Filing complaints with relevant consumer protection agencies
Hi there, We're really sorry to hear about your experience and completely understand how frustrating this situation must feel. We want to clarify that our Auto-Upgrade feature is not enabled by default— it must be manually activated. It's designed to ensure your website stays fully translated even if your word count exceeds the plan limit, and we make this clear during setup and in our documentation. That said, we understand it can sometimes be overlooked, and we're always happy to review it and check further with our customers to see exactly what happened. Regarding the ongoing charges, it appears that your subscription was not fully canceled, which is why billing continued. Canceling on Shopify or uninstalling the app doesn't automatically cancel your subscription with Weglot, as billing is handled separately. In any case, note that we processed the refund of the related charges for you. Please don't hesitate to reach out to us again directly at support@weglot.com so we can check this further together. We genuinely appreciate your feedback—it helps us improve both our service and communication. Best regards, The Weglot Team
April 7, 2025
This app translates everything - even what others don't - and the support is very reactive and effective ! App is easy to install, to use and the support answers any question quickly and also fixes issues in our site if needed.
April 1, 2025
⭐️⭐️⭐️⭐️⭐️ Outstanding support experience! Weglot’s support team (especially Manon) has been absolutely amazing. They helped me customize my translation setup down to the URL level, patiently walked me through regex exclusions, optimized my word count usage, and fixed multiple Shopify Markets issues and page visibility issues. It’s rare to get such hands-on help these days. Huge thanks to the team!
March 25, 2025
Best Translation app on the market. You can custom really everything single asset on your website. Support is outstanding, and by outstanding, I mean truly above what you can expect. It's like having an expert taking hours to help you.
March 25, 2025
Cela fait maintenant de nombreuses années que nous utilisons cette application et nous en sommes très content, à la fois dans l'utilisation et dans la qualité des traductions.
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