Weglot: AI & Human Translate

Reviews Summary

Weglot is a Shopify App that has received a mix of positive and negative reviews from ecommerce merchants. The positive aspects highlighted in the reviews include excellent customer service and support, ease of installation, effective translation capabilities, and quick response times from the support team. Customers appreciate the responsiveness of the support team, with specific mentions of team members like Nahomy, Guido, Fanny, Valentin, and others who provided exceptional assistance. The app is praised for its ability to help with website translation, solve location problems, and adapt code seamlessly. Users also value the app's convenience, versatility, and the quality of translations it offers. On the other hand, negative reviews mention issues such as high pricing leading to unexpected charges, difficulties in setup and execution, and challenges with translations inflating word counts and causing pricing concerns. Some users faced problems with the app disrupting website themes, leading to frustration and the need for extensive repairs. Despite these challenges, the support team's efforts to resolve issues and provide proactive assistance have been acknowledged and appreciated by customers.