All reviews

Rating Breakdown

  • 5
    87% (1,367 ratings)
  • 4
    5% (76 ratings)
  • 3
    1% (15 ratings)
  • 2
    1% (18 ratings)
  • 1
    6% (91 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 22, 2023

Great support and fast response. Max from the Weglot team helped us. He helped to quickly resolve issues related to the implementation of the application in our store. We can only recommend the support team from Weglot.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 20, 2023

Excellent support and fast reply, we can only recommend this Service from Weglot. They helped us to find a great solution for Translation, working for different countries.

Using app

14 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 17, 2023

Une bonne app de traduction. Nous utilisons depuis quelques années et la traduction fonctionne bien.

Store

Horus X

Using app

Almost 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 15, 2023

Weglot is a great app and always provides great customer service. We used it for several years, I highly recommended it.

Store

J!NX

Using app

Over 3 years

Total reviews

4

Average rating

4.5

5 / 5 Share

Feb. 14, 2023

We've been using translation apps for years now and Weglot has been the one we stuck with. It's got a lot of great features that let you control which words you want to be translated, it can also translate external javascript code from other apps and lets you export or translate directly in the browser. But one of the most important reasons we stuck with Weglot is for their excellent customer service. So many apps these days have a ghost for service. This is not the case with Weglot. They are always really quick to reply to our messages and will fix any problem or extra help we need to get some special words translated.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 8, 2023

We are so happy and it's the easiest and best translation app on the market. We faced now our first small problem and it was solved within minutes by the weblog support. Never experienced a better support before!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 7, 2023

I have tried all translation apps, because none of them satisfied my needs. Our agency then recommended Weglot and I was skeptical, because it was not under Shopify's recommendations for language apps. Now, after testing and set up, I have to admit: This is the best translation app on the marketplace! Thanks to the awesome support team (Christophe)! Highly appreciated :)

Store

SUSHI

Using app

Over 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Feb. 7, 2023

Great App and Great customer service. Thank you Christophe for your quick help! The app is easy to work with, the visual editor is really helpful. Some elements still need to be optimised, not all translations are easy to find in the back office and the word limit integrate also the words you have translated by yourself. But overall the experience is great.

Using app

5 months

Total reviews

10

Average rating

4.6

5 / 5 Share

Feb. 6, 2023

Great support!!! We had a small issue with some translations – Will answered and solved the problem immediately! Very good working app... THX Will!

Store

ALLPURE

Using app

28 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 2, 2023

Amazing customer service. Corentin helped me upload all the media translations. Super happy with the experience!

Store

Jander

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 30, 2023

Great customer service. Fanny offered a perfect solution to a theme limitation and helped me create a functional solution. Fast response time and advanced knowledge on the app and customizations. Definitely recommend.

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 27, 2023

We have had a couple of challenges with adjustments to the app and have reached out to Weglot multiple times. The feedback is always very quick and we have gotten great quality support from Jeremy every time!

Store

KU-Shop

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 23, 2023

Super service client, ils m'ont bien aidé à installer l'application car j'avais quelques difficultés. Les traductions sont tops, je recommande !

Using app

3 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 19, 2023

If all apps could be like Weglot !! Great features and amazing support (even in French), can 't recommand it enough :)

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

May 28, 2024

The support team is very responsive. We have received help as quick as possible and the problem was solved in less than 1 day.

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 18, 2023

Really good customer service. Antoine from Weglot was very helpful, friendly and answered fast. Thanks!

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 13, 2023

I have used the app almost 3 months now. First on the free plan and then quickly changed to the advanced plan because of some of the features I needed. I have had a look into a handful of different apps before that and Weglot seemed the most professional to me. I was not dissapointed. They have a very clear and detailed help center on their website. Our shop is not the most straightforward. We have a number of 3rd party apps and work a lot with custom pages built with templates in the customizer in the Dawn Theme. Weglot was able to translate everything that I needed. I had a lot of email exchange with the Weglot support because of some tricky things that were not translated right away like dynamic content, app content or were translated although they should not be, like hidden content. But Jeremie and especially Alexis were incredibly helpful, very fast with their reactions and always really patient. Where there was no straightforward solution, they offered workarounds and now I can say I am very happy with the result while also seeing good improvements with my search engine rankings. Thanks a lot, Weglot team and especially Alexis and Jeremie!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 10, 2023

I appreciate the integration with Judge.me app, which is really helpful for us. Great and fast customer support.

Using app

4 days

Total reviews

3

Average rating

5.0

1 / 5 Share

Dec. 24, 2022

Do not use this app, it never translates my company name properly. Every single time I add a new product, I must open the app and fix the way that my company name is spelled. It can't even translate the word "meters" properly. I have changed specific words so many times it feels like at this point the app is just not saving what im fixing, and I have to constantly re-do it. This is by far the worst translation app I've ever had to use, and I can't switch to another app because then all my progress would be gone and I would have to re-translate everything.

Using app

Almost 3 years

Total reviews

3

Average rating

3.7

Developer Reply

Hi زخــارف, Thank you for taking the time to write a review. I am so sorry to hear about your negative experience. We’d like to know more about your situation, but we cannot locate your store. Please get in touch with us at [email protected] so that we can discuss more on this. In the meantime, keep in mind you are able to use our Glossary tools always to translate your site's name properly as well as the word meters. :) https://support.weglot.com/article/130-translations-exceptions Thanks, The Weglot Team

5 / 5 Share

Dec. 9, 2022

Just works! And amazing support. Always fast and willing to help. Very good app for everyone that need translation of a store.

Using app

5 months

Total reviews

26

Average rating

5.0