Weglot: AI Translation & SEO
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Amazing app, so easy to use. And also great and fast support! Will recommend people to use this for sure!
Really a top-notch customer service. I was really dragging on to start resolving the problem I had with email notifications, but when I did it really didn't take more than a few hours to fix. And this was all thanks to a really fast and hands-on approach. Thank you Zoé! Just writing an update. Since changing our theme, we had some issues with translations but as always Weglot team is the best. We got some support that I'm pretty sure was above their obligations. I 100% would recommend it if you are in search of a good translation app for your store :) The app is really easy to use and for the simplest of issues, they have really clear and easy-to-understand instructions/FAQ page/videos, etc. Another UPDATE one year later: We needed to go from subdomains to subdirectories and Weglot helped us through the technical stuff perfectly. Thank you, Antoine! The help was more than expected and I am talking about 30 exchanged emails. At the same time, I needed to talk to customer service from our previous translation app GTranslate and those guys were again clueless about the technical things. Having a successful e-commerce journey means having great partners, and WEGLOT is one of them.
Even though I uninstalled it, the charges continue. Subscription scam?
Hi ROOTOTE GALLERY_EDITION, We are sorry to hear you had an issue with Weglot. We manage subscriptions the same way you do on your phone. You need to cancel your plan when you no longer want to use Weglot. If you encounter an issue, we have our lovely support staff ready to help out and cancel it for you. Do not hesitate to contact us at [email protected] if you still have an issue, as we are not able to locate any emails from you at this time. Thank you, The Weglot Team
Very good and quick help from Manon when I had problems adding a language switcher for the mobile version of our page... Overall I am very happy with the support from Weglot.
I really like this App, the customer support is very helpful and the best. They are willing to improve and learn. We are using this App over a year now and we are very happy with it.
Unbeatable technical team and customer service support. The team (Fanny and Antoine and the developer behind the scene) closely monitor and respond to support email promptly. Highly recommended for those who look for multilingual option for Shopify with SEO functionality Well done team. We are so happy that we upgraded from Business to Pro Plan
Does not translate the checkout page anymore since Shopify rolled out the One page checkout. Did not even bother notify the customers about it. No solutions found, team useless. Now the checkout page displays in French for all our worldwide customers. Great !
Hello, I want to extend my deepest apologies for the inconvenience and frustration caused by the recent issues you encountered with our service, particularly regarding the translation of your checkout page since Shopify's One-page Checkout update. Your feedback is immensely valuable, and I genuinely regret the impact this has had on your customers' experience. I see our team proposed to help you out, but you did not respond to our email asking for more information to be able to propose a solution for you. We also see you are still using Weglot. If you still need help, please get in touch with us at [email protected]. Cheers, The Weglot Team
Great and fast software, does what it should do and always can rely on support fully! Thanks a lot!
Incredible product, translated my entire website into 3 languages in a matter of minutes! There were some small things to fix, but Fanny from support answered all of my questions right away, and fixed everything until my website was 100% perfect.
Very good application and an amazing support. CRISTOPHE helped me from A to Z and everything is running perfectly since his support. thank you !
The app is great to use, a lot of possibilities, you can do manual and automatic translation, also exception customer service
The application works too well, I'm very satisfied and the customer service is very responsive! A real pleasure
Really happy with Weglot, it works perfectly for us and the customer service is great.
Weglot are one of those companies that just get how to make wonderful products. They've created a tool with extraordinary customer experience, and it's so easy and fast to get started!
Customer service is responsive and helpful. Thanks to Fanny of weglot
Support ist great and very helpful. The app is working great and saves dozens of hours.
Had an issue with the SEO of my translated languages and Baptiste and Kevin provided swift help.
Very good and quick and kind response
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