Weglot ‑ Translate Your Store
Translate your store into multiple languages.
Rating
4.6
feedback
1,568
chart
#2,544
All reviews
Rating Breakdown
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June 30, 2023
Been using this app for years, but we decided eventually to uninstall it. The app is extremely expensive in comparison with much more modern apps that offer 5 to 10 times more languages and words in much less price. Very limited in regards to deep machine translations. The support/company's management seems to be careless to respond, if they ever responded at all.
Hi, Thank you for taking the time to write a review of Shopify. It sounds like your experience with Weglot can be improved, and we would be happy to help you, as best we can, to improve your experience with our product. Actually, be aware that Weglot proposes a Free plan and also proposes Premium plans. Premium plans allow us to be able to create super cool features such as the Slug Translations (See => https://support.weglot.com/article/148-can-i-translate-my-urls) to improve the UX on your translated versions. The “Variable” feature (See => https://support.weglot.com/article/302-how-can-i-add-variables-to-my-translations) and propose variable suggestion to help you optimize your translations and save translation credits. We are also pleased to offer the option to detect potentially inactive translations (See => https://support.weglot.com/article/288-how-can-i-remove-inactive-translations) to help optimize your translations. Our Support team is very dedicated to help all our users regardless of their subscription and we all try to propose the best experience possible. We’d be glad to help you further. You’d just need to contact our team at [email protected] and ask for Chris, our Head of Support, so he can personally take care of your demand and help you improve your experience with our plugin. Have a wonderful day, Best, The Weglot Team
June 27, 2023
This is a great and easy to use app to enable multiple languages for the website. We have tried a few but this was the easiest to understand, great functionality and really great support staff who have replied and solved issues almost immediately. Thank you for your work!
June 26, 2023
Good translations and fast and helpful customer service! Always answered within 24 H. Thanks and greetings from Cologne! Tim
June 26, 2023
Everything just works fine, excellent translations, and last but not least Kevin from customer service helped us in in two easy steps how to solve the problem. He created a step for step/click to click.. how to solve the problem video explanation about dynamics elements. Now we can go online in French, Italian, German & English. Thank you a lot Kevin & Weglot.
June 20, 2023
"Unknown error, please contact Weglot support at [email protected]. Sorry for the inconvenience." I paid a fee and tried to use it, but the message above appears and I cannot log in.
Hello, Thank you for taking the time to write a review of Shopify. It sounds like your experience with Weglot can be improved, and we would be happy to help you, as best we can, to improve your experience with our product. We've experienced an issue on the API for a few minutes, and I've contacted you a few minutes after as the issue seemed to be fixed. Could you contact us back at [email protected], asking for Chris, our Head of Support, so we can follow the discussion? We're remaining at your disposal for any further information, And wish you a wonderful day, The Weglot Team
June 8, 2023
Very good app for easy translation! After contact with support I found it very easy to add translations for third party apps as well. Customer support replied fast with great suggestions!
June 6, 2023
je viens d installer il y a quelques jours , ca marche de feu !! l equipe Weglot est la a nous aider s il y a le moindre soucis avec des explications tres clair et nous suivent etapes par etapes jusqu a ce que le probleme est reglé !! une equipe tres reactives ! un grand merci a Karina ainsi que toute l equipe !! je recommande l application Weglot vivement !!!!
June 2, 2023
Amazing support! We still have to review the content, but from what we've seen, translation is great for the most part. Our only reco would be to have a plan between the 10k words 1 language and 50k 3 languages. We only need one language and have about 12k words, so we must pay for the bigger plan.... Thanks,
June 2, 2023
After 2 days spending, the support get back to me with the good resolution. Thanks for the support. However, I do recommend to make the process easier and make the answer to what customer wanted. I will remain 4 star for now. and can always update to 5 if I monitor everything is working.
June 1, 2023
Great app, very easy to setup and intuitive. I missed one part and couldn't figure it out (because I didn't read enough so my fault) but Kevin from support helped me clarify things. Great app and great customer service too!
May 31, 2023
great app just straight forward. no other complications customer service is also good, fanny helped me solve an issue
May 26, 2023
Kevin et Jeremy sont toujours réactif pour répondre à nos besoins. Cela fait plus d'un mois que nous sommes en contact et ils ont toujours trouver des réponses. Ils sont très pédagogue, un service au top. Je recommande ++++
May 25, 2023
App is extremely good, not cheap but works above all expectation. Customer service is good too, today even exceptional.
May 18, 2023
bad application, overpriced and once you hit over 1 million words, they charge you over 2000.00$ per year. On top of that, I removed the app. almost 2 years ago and still have tags and scripts that mess up my URLs and redirect to 404 dead links. Noone had the decency of reaching out to us to tell us how to uninstall the app correctly and at least mention that if you do not delete the app. many bugs will occur if USA customers log in as their IP is redirected to www.domain.com/en-us/en-us/en/us/en-us and cannot be removed so, you get broken links and we have dropped 50% of our sales becomes of them plus because of their unprofessionalism, we never knew that the site was broken. Merci Weglot vous êtes vraiment des incompétents. A Canadian VERY unhappy customer.
Hello, Thank you for taking the time to write a review of Shopify. It sounds like your experience with Weglot can be improved, and we would be happy to help you, as best we can, to improve your experience with our product. Regarding the code remaining in your admin, please be aware that once the application is uninstalled, an email has been sent to your account's referral email address telling you how to completely uninstall Weglot from your environment. I've sent you in a separate email an example of such an email. Until recently, Shopify gives us the possibility to automatically delete the code of our application during an uninstallation, and we have already made the necessary changes within our plugin. Would you like me to personally investigate your admin to make sure that there is no more Weglot-related code? Please contact our team at [email protected] so our team members can discuss your concerns in more detail. You can ask for Chris, our Head of Support, so he can personally take care of your demand and help you improve your experience with our plugin About the broken URLs, I don't see any active projects in your account anymore, this means that no integration seems to be active and therefore the remaining code in your admin should not have any impact on your URLs. Contacting us back at [email protected], we'd be glad to make further investigations if you'd like us to. We're remaining at your disposal for any further information, And wish you a wonderful day, The Weglot Team
May 16, 2023
not working. Some words translate, some not. Save your time and avoid this app. completly waste of money
Hi, Weglot Support here, I hope you are having a great day. Thanks a lot for taking the time to write a review. It seems that your experience with Weglot can be improved, and we’d be glad to help you, the best we can, improve your experience with our product. Note that Weglot tries to translate static content and sometimes, dynamically generated elements could not be translated by default. Weglot has a solution for this as you can see here => https://support.weglot.com/article/253-how-to-translate-dynamic-content Please contact our team at [email protected] so our team members can discuss your concerns in more detail. You can ask for Chris, our Head of Support, so he can personally take care of your demand and help you improve your experience with our plugin Best, The Weglot Team
May 11, 2023
I had a problem with the translation button that was not showing in my website and customer service was great. They responded to my email and were super helpful. Will and Corentin were both prompt in assisting and I got everything fixed before launching my website!!
May 4, 2023
I received super fast help with all my questions. I got an answer to everything, I was even able to change between the codes, although I had never done so before. Thank you forever Valentin
May 3, 2023
I highly highly recommend and will be using for all stores going forward! I had a problem with the site's source code and support was quick and efficient in helping me
April 28, 2023
Excellent app with EXCELLENT support. Kevin was tremendously helpful and responsive, and the application works like a charm. I highly highly recommend and will be using for all stores going forward!