All reviews

Rating Breakdown

  • 5
    87% (1,341 ratings)
  • 4
    5% (76 ratings)
  • 3
    1% (15 ratings)
  • 2
    1% (17 ratings)
  • 1
    6% (88 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 26, 2023

Kevin et Jeremy sont toujours réactif pour répondre à nos besoins. Cela fait plus d'un mois que nous sommes en contact et ils ont toujours trouver des réponses. Ils sont très pédagogue, un service au top. Je recommande ++++

Store

Liliflo

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

May 25, 2023

App is extremely good, not cheap but works above all expectation. Customer service is good too, today even exceptional.

Using app

23 days

Total reviews

2

Average rating

5.0

1 / 5 Share

May 18, 2023

bad application, overpriced and once you hit over 1 million words, they charge you over 2000.00$ per year. On top of that, I removed the app. almost 2 years ago and still have tags and scripts that mess up my URLs and redirect to 404 dead links. Noone had the decency of reaching out to us to tell us how to uninstall the app correctly and at least mention that if you do not delete the app. many bugs will occur if USA customers log in as their IP is redirected to www.domain.com/en-us/en-us/en/us/en-us and cannot be removed so, you get broken links and we have dropped 50% of our sales becomes of them plus because of their unprofessionalism, we never knew that the site was broken. Merci Weglot vous êtes vraiment des incompétents. A Canadian VERY unhappy customer.

Using app

About 3 years

Total reviews

1

Average rating

1.0

Developer Reply

Hello, Thank you for taking the time to write a review of Shopify. It sounds like your experience with Weglot can be improved, and we would be happy to help you, as best we can, to improve your experience with our product. Regarding the code remaining in your admin, please be aware that once the application is uninstalled, an email has been sent to your account's referral email address telling you how to completely uninstall Weglot from your environment. I've sent you in a separate email an example of such an email. Until recently, Shopify gives us the possibility to automatically delete the code of our application during an uninstallation, and we have already made the necessary changes within our plugin. Would you like me to personally investigate your admin to make sure that there is no more Weglot-related code? ​Please contact our team at [email protected] so our team members can discuss your concerns in more detail. You can ask for Chris, our Head of Support, so he can personally take care of your demand and help you improve your experience with our plugin About the broken URLs, I don't see any active projects in your account anymore, this means that no integration seems to be active and therefore the remaining code in your admin should not have any impact on your URLs. Contacting us back at [email protected], we'd be glad to make further investigations if you'd like us to. We're remaining at your disposal for any further information, And wish you a wonderful day, The Weglot Team

1 / 5 Share

May 16, 2023

not working. Some words translate, some not. Save your time and avoid this app. completly waste of money

Store

Maycano

Using app

19 minutes

Total reviews

1

Average rating

1.0

Developer Reply

Hi, Weglot Support here, I hope you are having a great day. Thanks a lot for taking the time to write a review. It seems that your experience with Weglot can be improved, and we’d be glad to help you, the best we can, improve your experience with our product. Note that Weglot tries to translate static content and sometimes, dynamically generated elements could not be translated by default. Weglot has a solution for this as you can see here => https://support.weglot.com/article/253-how-to-translate-dynamic-content Please contact our team at [email protected] so our team members can discuss your concerns in more detail. You can ask for Chris, our Head of Support, so he can personally take care of your demand and help you improve your experience with our plugin Best, The Weglot Team

5 / 5 Share

May 15, 2023

SAV extra ! Réponse très rapide, accompagnement très sèrieux, probleme réglé immédiatement merci beaucoup

Store

Plouf!

Using app

4 months

Total reviews

8

Average rating

4.5

4 / 5 Share

May 11, 2023

I had a problem with the translation button that was not showing in my website and customer service was great. They responded to my email and were super helpful. Will and Corentin were both prompt in assisting and I got everything fixed before launching my website!!

Using app

4 days

Total reviews

1

Average rating

4.0

5 / 5 Share

May 4, 2023

I received super fast help with all my questions. I got an answer to everything, I was even able to change between the codes, although I had never done so before. Thank you forever Valentin

Store

Superz.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

May 3, 2023

I highly highly recommend and will be using for all stores going forward! I had a problem with the site's source code and support was quick and efficient in helping me

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

April 28, 2023

Excellent app with EXCELLENT support. Kevin was tremendously helpful and responsive, and the application works like a charm. I highly highly recommend and will be using for all stores going forward!

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

April 27, 2023

Die umfassendste und nutzerfreundlichste Übersetzungs-App, die wir bisher hatten. Der Kundensupport ist 1A, schnell, hilfsbereit und immer lösungsorientiert – die Investition lohnt sich!

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 15, 2023

He utilizado esta aplicación por mucho tiempo (y probado otras) y realmente hay una diferencia grande, no solo en la edición de las traducciones y sus automatizaciones, sino también en relación al tema del SEO. El equipo de soporte (Manon, Remy) son rápidos y siempre bien predispuestos.

Using app

8 months

Total reviews

7

Average rating

5.0

5 / 5 Share

April 25, 2023

We are just starting, but the support is really great to get the project running! First experience with Weglot itself as well!!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 24, 2023

Great product, easy onboarding and top notch support team. We moved from 1 to 5 languages in few hours thanks to weglot. Of course you need to translate few words manually but it's really easy and fast thanks to the glossary. The Visual Editor helps to make sure that your website design is respected. I strongly recommend Weglot and recommend to contact the support (Fanny and Will especially) if you encounter some difficulties. I've try many apps before weglot and it's definitely a game changer.

Using app

17 days

Total reviews

5

Average rating

5.0

5 / 5 Share

April 20, 2023

Customer support is great. The app works well and Guillaume helped me so much to understand its functionality.

Using app

About 2 months

Total reviews

10

Average rating

4.3

1 / 5 Share

April 19, 2023

Horrible Support. I don't know how a paid app can't have a chat feature. This is an absolute Joke. It has been over 2 weeks since i am using this PAID app and things still hasn't been solved. Now i face another issue with my feed translation. This is seriously the app which gives me the most headaches out of all apps i am using

Using app

24 days

Total reviews

7

Average rating

4.4

Developer Reply

Hi, Thanks a lot for taking the time to write a review. It seems that your experience with Weglot can be improved, and I'd be glad to help you improve your experience with our product. I've analyzed further the conversation you've just had with our Support team and it seems that the undesired behavior you've experienced are due to an unfinished configuration of the subdomains. I'd be really glad to help you further integrate the subdomain-based integration into your website if you're willing to give us another chance. Note that Weglot also proposes a beta subdirectory-based integration that allows you to display the translations on URLs such as https://haltungshelfer.de/nl/ for instance for a Dutch translation. Do you want to give it a chance? We'd be really glad to help you improve your user experience with our plugin. Keep us posted, Have a great day, Cheers,

5 / 5 Share

April 17, 2023

Ik heb meerdere apps geprobeerd, maar ben uiteindelijk super blij met Weglot. Het support team is ook geweldig. Je vragen worden snel beantwoord en voor alles is wel een oplossing.

Using app

6 months

Total reviews

3

Average rating

5.0

5 / 5 Share

April 17, 2023

Great app. Easy to set it up and works perfectly. The visual editor is also very easy to use. Would recommend.

Using app

4 days

Total reviews

4

Average rating

5.0

5 / 5 Share

April 12, 2023

This is a very powerful app. We can offer a bilingual experience to our customers. The support team is very responsive. Highly recommended.

Using app

Over 2 years

Total reviews

8

Average rating

5.0

5 / 5 Share

April 4, 2023

Good support and excellent app! The app's intuitive interface, seamless integration with Shopify, and excellent customer support make it a valuable addition to any online store

Using app

Over 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

March 31, 2023

We have had the service to handle different markets and it has worked well, but what they stand out is the support. Recently had an issue with the language switcher and Jeremy helped me like a star :)

Using app

Over 3 years

Total reviews

1

Average rating

5.0