Weglot ‑ Translate Your Store

Hi, Weglot Support Here. Thank you for taking the time to write a review of Shopify. It sounds like your experience with Weglot can be improved, and we would be happy to help you, as best we can, to improve your experience with our product. About the CSS, Weglot tries to only replace the text into your translated version so our product shouldn't break any CSS on your translated version. Note that sometimes adjustments can be required depending on the way the theme has been developed and the way Weglot works. We are not able to find any conversation with our Support team about the specific behavior you're experiencing. In this case, be sure that our Support team is always glad to provide help to make the experience with our product as good as possible. We'll be really glad to try fixing the behavior you're experiencing. To do so, could you let us know when could we investigate further on your website? About the checkout, for your information, checkout pages won't be detected by Weglot as they belong to another domain. These pages are hosted by Shopify itself, translations are directly handled on its side, as translations are actually coming from the theme. That's why the language switcher isn't visible on the checkout pages. Weglot, by its side, allows displaying the checkout in the right language for the visitor, regarding the language used on the page before the checkout, thanks to a mechanism we manage. Weglot just allows the checkout to be displayed in the theme language related to the language used on the page before the checkout. It means that the translation isn't managed by Weglot, but Weglot just calls the theme in another language. That being said, the checkout should appear translated on the translated version and we'll be glad to also investigate further if you could let us a chance to improve your experience. Please contact our team at [email protected], and ask for Chris, our Head of Support, so we can discuss your concerns in more detail. Best, The Weglot Team

Hi, Thank you for taking the time to write a review of Shopify. It sounds like your experience with Weglot can be improved, and we would be happy to help you, as best we can, to improve your experience with our product. About the performance => Note that the load time can be longer the first time Weglot translates the content. Indeed, Weglot translation mechanism is working like this: It scans the original content of your website (HTML file) After the scan, Weglot parses (read and cut) the elements between HTML tags. It automatically translates this original content to its translated equivalent. During the translation process, Weglot is also storing these contents in your Translation List available in your Weglot Dashboard On the second visit to the page, the time load should be way better. About the translation => We try to provide the best automatic translation possible. However, we know this is really hard to fit this translation to all our user's contexts, so that's why we provide you with different options to review those translations: - To Manually edit the automatic translations if you want to. We provide you with some useful tools in order to do that See > https://support.weglot.com/article/128-how-to-edit-my-translations - To add some specific translation rules in order to indicate if you want a (group of) word(s) to be never or always translated in a specific way. See > https://support.weglot.com/article/130-translations-exceptions About the checkout translation => For your information, I could help you translate your checkout. Indeed, be aware that checkout pages won't be detected by Weglot as they belong to another domain. These pages are hosted by Shopify itself, translations are directly handled on its side, as translations are actually coming from the theme. That's why the language switcher isn't visible on the checkout pages. Weglot, by its side, allows displaying the checkout in the right language for the visitor, regarding the language used on the page before the checkout, thanks to a mechanism we manage. Weglot just allows the checkout to be displayed in the theme language related to the language used on the page before the checkout. It means that the translation isn't managed by Weglot, but Weglot just calls the theme in another language. You should be able to edit a checkout element translation, going: - Go to Shopify admin > Languages > Replace the language of the theme to the destination language (the language related to the translation you want to edit) - Into your Shopify Admin > Online Store > Themes > Edit Languages > "Checkout & System" tab - Edit the content you want to replace in the translated version - ⚠️ Into your Shopify admin > Languages, change back the default language to the default one. Please contact our team at [email protected] so our team members can discuss your concerns in more detail. You can ask for Chris, our Head of Support, so he can personally take care of your demand and help you improve your experience with our plugin Best, The Weglot Team