WhatFlow‑Chat Automation
Order Confirmations, Cart Recovery, and Updates via WhatsApp
Rating
4.3
feedback
277
chart
#16
All reviews
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Dec. 21, 2025
We installed WhatFlow on our Shopify store with high expectations, as the app promotes a strong feature set and advanced automation capabilities. Unfortunately, our experience did not match those promises. In practice, most of the default triggers did not execute at all, and only a few triggers configured through Shopify Flow were intermittently executed. This made the automation unreliable and unsuitable for real business use, especially for time-sensitive customer communication. Equally, concerning was the lack of effective customer support. Despite reaching out multiple times, we did not receive meaningful assistance or a clear effort to troubleshoot and resolve the issues. Due to these persistent problems, we have uninstalled WhatFlow from our store and migrated back to the WhatsApp Business API using the WaSend app, which has proven to be significantly more stable and dependable for our requirements. While the concept behind WhatFlow is promising, the current execution, trigger reliability, and support responsiveness need substantial improvement before it can be recommended for production use.
Dec. 16, 2025
Great app, very easy to setup, user friendly, many useful features. & unwavering support.
Dec. 16, 2025
i love this app ! made my life more easier and they are really helpfull and always tries to improove . literally the best!
Dec. 16, 2025
Dec. 14, 2025
app is not good facing too much problems they only send 2 to 3 person a day but after some hours it stop resolve this issue
Dec. 14, 2025
Dec. 7, 2025