All reviews

Rating Breakdown

  • 5
    89% (164 ratings)
  • 4
    5% (10 ratings)
  • 3
    2% (3 ratings)
  • 2
    0% (0 ratings)
  • 1
    4% (7 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Oct. 24, 2023

The best whatsapp, facebook and instagram communication app on the market and believe me when I say we tried them all. Nothing compares to Zoko and the capabilities it has. I would recommend any company who is struggling with the different communication platforms to try Zoko.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your glowing review! We're thrilled to hear that Zoko stands out as the premier communication app for WhatsApp, Facebook, and Instagram among all the options you've tried. Our team has worked diligently to optimize its capabilities, and it's heartening to know that it's making a difference for businesses like yours. We appreciate your recommendation and your encouragement will remind us to continually enhance Zoko for merchants like you.

5 / 5 Share

Oct. 16, 2023

This is the first time i am writing a review and i truly appreciate their team, the support is just awesome. I am absolutely blown away by Zoko, the Shopify app! The support team is nothing short of amazing - they go above and beyond to ensure every query is addressed promptly and effectively. Their dedication to customer satisfaction truly sets them apart from other WhatsApp tools I've used in the past. The user interface is simply awesome! It's intuitive, clean, and makes navigation a breeze. I love how user-friendly it is, making my experience with Zoko incredibly seamless. Furthermore, the functionality of this app is top-notch. It streamlines the WhatsApp integration process like a dream, making it a valuable addition to any Shopify store. In comparison to other WhatsApp tools, Zoko stands head and shoulders above the rest. It's not just a tool; it's a game-changer. If you're looking for an efficient, user-friendly, and support-rich app, look no further. Zoko is the way to go! Kudos to the Zoko team for creating such an outstanding app!

Using app

6 months

Total reviews

5

Average rating

4.8

Developer Reply

Made our day! Thank you so much for taking the time to write such a detailed and glowing review! It's heartwarming to hear that Zoko has made such a positive impact on your Shopify experience. We've always strived to prioritize customer satisfaction and offer a top-tier product, so it's fantastic to hear that our efforts are resonating with our users. Your feedback not only serves as a testament to our team's dedication but also motivates us to keep pushing the boundaries and improving. Thanks again for choosing Zoko, and we promise to continue delivering excellence!

5 / 5 Share

Jan. 3, 2024

Tried out couple of other options in the market for whatsapp... On the product front, zoko seems user friendly, it solves majority of the problems seamlessly.

Using app

11 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for taking the time to share your experience with our product. We're thrilled to hear that Zoko stands out in the market and has effectively minimized your frustrations with using WhatsApp for business. Our team is dedicated to providing seamless solutions, and your feedback reinforces our commitment to excellence. We're excited about our continued partnership and are eager to support you further. Thanks for placing your trust in us!

5 / 5 Share

Sept. 29, 2023

We've honestly had a great experience with Zoko so far. We had been wanting to start WhatsApp marketing for a while but everything just seemed overly complicated to get started with. Then a friend recommended Zoko to us. Everything went super smooth. The app is easy to use and configure and customer support is super helpful. They guided us through all the mess of Meta permissions and complicated integrations. We're still starting out but have already seen some good results through Zoko. Would highly recommend :)

Using app

4 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for sharing your wonderful experience with Zoko! We are thrilled to hear that our platform has made your journey into WhatsApp marketing smoother and more accessible. It's fantastic to know that our app's user-friendly interface and our dedicated customer support team were able to assist you through the Meta permissions and integrations, making the process less daunting for you. We are delighted to see that you are already observing positive results, even in the early stages of your marketing campaign. Your recommendation means a lot to us, and we are looking forward to continuing to support you as you further explore the possibilities with Zoko. Thank you for choosing us, and feel free to reach out anytime you need assistance. Happy marketing!

5 / 5 Share

Sept. 28, 2023

Zoko is a true lifesaver for my Shopify store. Their automation message templates have revolutionized customer engagement. With quick replies at my fingertips, I can respond to inquiries lightning-fast, providing top-notch service. And the broadcast messaging feature? It's a game-changer for promotions and updates. Zoko simplifies it all, making my Shopify business run like a well-oiled machine. If you want to level up your customer communication, Zoko is the way to go!

Using app

7 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for sharing your positive experience with Zoko! We are thrilled to hear how our automation message templates and broadcast messaging feature have significantly enhanced your customer engagement and streamlined your operations. It's rewarding to know that our solutions are making a tangible difference in the way you manage your Shopify store, and we're committed to continuing to provide tools like Zoko to help entrepreneurs like you excel in your customer communication efforts. Your success is our priority, and we look forward to supporting your business's growth further!

5 / 5 Share

Sept. 21, 2023

The onboarding process was seamless and we appreciate your assistance in every conceivable manner, and your team is truly exceptional.

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your positive feedback! We're stoked to hear that the onboarding process went smoothly and that our team could assist you in every way. Our crew is here to provide top-notch service and we're glad we hit the mark for you. Your satisfaction is what we strive for!

5 / 5 Share

Sept. 17, 2023

The best WhatsApp app out there! Great features, fairly priced and with an amazing support team behind it. I really recommend it. We've been using it for more than a year now and couldn't be more happy.

Store

Natulim

Using app

Almost 2 years

Total reviews

17

Average rating

5.0

Developer Reply

Thank you so much for your glowing review! We're thrilled to hear that you've been enjoying our app and finding value in its features. Our support team takes great pride in assisting our users, and it's heartwarming to know their efforts are appreciated. Your continued trust and recommendation mean the world to us. Here's to many more years of seamless communication and collaboration. 🌟📱💬

5 / 5 Share

Sept. 15, 2023

We had to sort out a few issues when we started but these were patiently resolved by their sales and on boarding teams. Zoko overall API service works well, dashboard is easy to navigate and most importantly, they have a helpful team. I hope to leverage some of their additional services from Flow Hippo to automate some more flows & create better user journey's for our customers.

Using app

About 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for taking the time to share your experience with Zoko. We're pleased to hear that our sales and onboarding teams were able to assist you in ensuring you had a smooth experience. Your feedback on our WhatsApp API service and dashboard is much appreciated, and we're especially delighted to know that you've found our team to be helpful. We're excited about the prospect of you leveraging additional automations to increase sales. Our aim is always to provide tools and solutions that enhance user journeys, and we look forward to supporting you further in achieving that goal.

5 / 5 Share

Sept. 13, 2023

Zoko and the team has been very helpful since day one, I have already signed up with them for both of my stores. I am able to actively use the app and engage with my customers well. Also love the element where they are open to feedback and improvements of their services.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to share your positive experience with Zoko and our team. We're thrilled to hear that you've chosen us for both of your stores and that our app has been instrumental in engaging with your customers. Your feedback is invaluable to us, and we're always eager to learn and improve. We look forward to continuing our partnership and serving you even better in the future.

5 / 5 Share

Sept. 13, 2023

Zoko has revolutionized our customer service and WhatsApp broadcast capabilities. With its user-friendly interface, efficient broadcasts, robust customer service tools, and commitment to security, it's a must-have for businesses. Zoko's reliability, responsive support, and regular updates make it an exceptional choice. Highly recommended!

Using app

4 months

Total reviews

6

Average rating

5.0

Developer Reply

Thank you for your glowing review! We're thrilled to hear how Zoko has transformed your customer service and WhatsApp broadcast operations. It's heartening to know that you've found our interface user-friendly and appreciate our dedication to security and continuous improvement. Your recommendation means a lot to us. Please know that we're always here to support and assist you. We look forward to continuing our partnership and serving you even better in the future.

5 / 5 Share

Sept. 11, 2023

The experience with zoko has been very smooth. Had a few issues in creating some templates but the sales team were quite patient and efficient. They help us, guide us and are open to answer all questions and concerns. Very responsive team. It allows multiple agents at the same time. You can view all agent conversations anytime you wish, just switch to that agent's icon.

Using app

9 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to share your experience with Zoko. We're thrilled to hear that you found our platform smooth to use and appreciate the feedback on our sales team. At Zoko, we prioritize providing exceptional support to our users, and we're glad our team was there to assist and guide you through the process. We understand the importance of seamless communication, especially when multiple agents are involved. It's great to hear that you found value in our feature that lets you view all agent conversations at your convenience. Your feedback is invaluable to us, and we'll continue to work hard to ensure our platform and services meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Zoko!

4 / 5 Share

Sept. 5, 2023

Had a few teething issues but the sales team were quite patient, open to answer all questions and concerns. Very responsive team. We had tried other whatsapp business API services over the years but zoko seems to be a very good fit for our business. It allows multiple agents at the same time. It gives the administrator full ownership and allows an effective way to delegate administrative duties. Its got very robust training videos on how to use their services. Allows for change of billing package to suit your needs. Most important you can view all agent conversations in real time. Very little time lapses.

Using app

Over 1 year

Total reviews

3

Average rating

3.7

5 / 5 Share

Aug. 31, 2023

Love Zoko, the app is very seamless and if anything has an issue the support team helps us on time to get things done. Very cool app.

Store

Dusaan

Using app

7 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your positive feedback! We're thrilled to hear that you're enjoying Zoko and finding our support team responsive and helpful. We are excited about working with you on more use cases like timely shipping updates to customer on WhatsApp. Our goal is to provide a seamless experience for our users, and it's always encouraging to know we're on the right track. Thanks for choosing Zoko! 🌟

5 / 5 Share

Aug. 31, 2023

Chandu and the Zoko team played a crucial role in app setup, elevating my store's efficiency and competitive edge. Their patient support, smooth integration, and user-friendly interface have streamlined workflows and improved customer service, establishing Zoko as an exceptional platform.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you immensely for your kind words and positive feedback. We're elated to hear that Chandu and the entire Zoko team could assist in enhancing the efficiency of your store. Your satisfaction is our utmost priority, and we're glad the platform could deliver on its promise of streamlining workflows and improving customer service. We look forward to our continued collaboration.

1 / 5 Share

Aug. 31, 2023

Worst experience getting this thing running. No answer from their Whatsapp support and it apparently only lets you link to a standard Whatsapp account and not to a business Whatsapp account. Edit: Their support answered finally, they've also asked me to remove this review. Nonetheless, I wasn't able to link WhatsApp business and for some reason you'd need to link your facebook business profile through a 3rd party app. This review is not fake but an honest opinion. Maybe it works for other people, didn't work for me.

Using app

24 days

Total reviews

3

Average rating

2.7

Developer Reply

.................

5 / 5 Share

Aug. 18, 2023

Great Experience. Everything was smooth and easy with ZOKO. Highly recommended for everyone who wants to grow their business. They have excellent team to help you.

Using app

4 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for the awesome review! We're super stoked to hear you had a smooth experience with ZOKO. Our team rocks at helping businesses thrive, and we're all about that growth. Your shoutout means the world to us. If you ever need anything down the road, just holler. Keep crushing it! 🇺🇸🌟

5 / 5 Share

Aug. 14, 2023

I would like to say, from installing the apps on shopify and then the team brief me on google meet, all are perfect. They have best support and sale team ! Whenever i say for meeting they urgently send us google meet link and solve our problems in a mins! I got supper sales from zoko and supper support from team ! Thank you for this amazing app!

Using app

4 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for your kind words and positive feedback! We're thrilled to hear that our app and support team have exceeded your expectations. At Zoko, our primary goal is to ensure our customers have a seamless experience, and it's heartening to know we're achieving that. Your success is our success, and we're glad to have played a part in your sales achievements. If you ever have any more questions or need further assistance, do not hesitate to reach out. We're always here to help. Thanks again for choosing Zoko! 🌟

5 / 5 Share

Aug. 1, 2023

We highlyrecommend Zoko!! Zoko helps our store to communicate better with our store buyers & visitors. The app itself is easy to navigate and they also provide helpful guideline videos, so you can learn by yourself to set all things. And most importantly, their customer service is very nice and fast-response (esp. Chandu & Jayesh!!!).

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your glowing review! We're thrilled to hear that Zoko has been instrumental in enhancing the communication between your store and its buyers and visitors. Our team always strives to create an intuitive experience and we're glad that our guideline videos have been helpful. I'll be sure to pass on your kind words to Chandu, Jayesh, and the rest of the team. Your feedback motivates us to keep improving and offering top-notch customer service. Please don't hesitate to reach out if you need any further assistance. Cheers!

5 / 5 Share

April 11, 2023

I have tried multiple WhatsApp platforms before and Zoko by far is the smoothest to work with. It's a bit expensive but the support team, ease of use & customisations make up for it! The team is very helpful & puts in effort and time to understand the requirements and help you implement them. Highly recommended!

Store

Fleck

Using app

8 months

Total reviews

3

Average rating

3.7

Developer Reply

Thank you for sharing your positive experience with Zoko! We are delighted to hear that you find our platform smooth and user-friendly. At Zoko, we always prioritize our customers' needs and aim to provide the best support possible. Your feedback reaffirms our commitment to delivering top-notch service and understanding our clients' unique requirements. We truly appreciate your recommendation and look forward to continuing to serve you in the future. Thanks for choosing Zoko!

5 / 5 Share

March 22, 2023

Using Zoko have been a good experience. I started using automations in Zoko recently and the support has been very attentive and helpful.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for sharing your delightful experience with Zoko! We're absolutely chuffed to hear that you've been making the most of our automations and that our support team has been on the ball, tending to your requirements. Your feedback is truly appreciated, and we shall continue to endeavour for the highest standards in serving our users. Should you have any further queries or suggestions, please do pop us a message. Many thanks for opting for Zoko!