Zoko: WhatsApp & Instagram CRM

Oct. 27, 2025

Zoko has been an absolute game-changer for us! As a small business trying to scale, having a reliable and efficient WhatsApp commerce and customer engagement tool is crucial. Zoko makes everything so seamless — from managing conversations to sending updates and automating workflows. The interface is easy to use, and their support team is super responsive. Highly recommend to any growing business looking to level up their customer communication!

Oct. 27, 2025

We’ve been using Zoko for some time now, and it’s been working amazingly for us! The platform makes it super easy to manage broadcasts, automate customer replies, and track engagement in real time. Highly recommend it to any brand looking to scale their WhatsApp marketing efficiently!

Oct. 22, 2025

HAVE BEEN USING THE ZOKO FOR WHATSAPP BRODCASTS AND ABANDONNED CHECKOUT RECOVERY , VERY HELPFUL . ALSO THE TEAM IS VERY SUPPORTIVE AND AVAILABE ONE MESSAGE AWAY . REALLY GLAD THAT I CHOSE ZOKO .

Oct. 22, 2025

I am using zoko for the last 3 months and it is working nicely. I am yet to fully explore the potential but it is amazing. It is easy to use and the support is amazing.

Oct. 17, 2025

Zoko is an impressive WhatsApp-based CRM platform designed to simplify business communication, marketing automation, and customer engagement through one of the most widely used messaging apps in the world. The platform stands out for its intuitive interface and powerful automation tools — allowing teams to manage customer conversations, send broadcast messages, track orders, and even recover abandoned carts directly via WhatsApp. The integration options with Shopify, WooCommerce, and other e-commerce platforms make it particularly valuable for D2C and online businesses. What truly makes Zoko efficient is its multi-agent inbox, which ensures that multiple team members can manage customer chats simultaneously without losing context. The chat labeling, template messages, and analytics dashboard help businesses monitor performance and optimize communication strategies. On the flip side, pricing could feel a bit steep for smaller startups, and there’s a slight learning curve in setting up automation flows for first-time users. However, once configured, the system runs smoothly and adds measurable value to customer retention and support efficiency. Overall, Zoko is a robust and reliable WhatsApp CRM that bridges the gap between sales, marketing, and customer service — ideal for businesses looking to scale personalized communication and boost conversions through WhatsApp.

Oct. 16, 2025

Good app and custom support for creating flows in WhatsApp!

Oct. 15, 2025

We recently integrated Zoko for our communications, and the experience has been seamless and efficient. Their team made everything comfortable for us, and having a dedicated agent for regular check-ins really helped us get our questions answered and learn more about the platform. We’re happy with the service and would definitely recommend Zoko. Great job to the whole team!

Oct. 14, 2025

Switched from respond.io to zoko. Extremely great app. Loved the onboarding process as well. Sending broadcasts + using flows as well.

Oct. 13, 2025

We are super happy with Zoko. We're using it across two brands and it's made our customer relations seamless via WhatsApp. We also use it for marketing broadcasts and see a much higher ROAS than we do across our other channels. The team are incredible and the customer service is on point, a special shout to Benn who helped on-board us and assists us with anything we need as we navigate making the best of Zoko. We look forward to what we can do going forward!

Oct. 13, 2025

We’ve been using the Zoko app for our Shopify store, and it has really improved how we communicate with customers on WhatsApp and Instagram. The integration is smooth, and setting up campaigns or automations is super easy. The broadcast and abandoned cart recovery features work very well — we’ve seen a noticeable boost in engagement and conversions. The support team is also very responsive and helpful whenever we have questions. Overall, Zoko is an excellent tool if you want to manage WhatsApp or Instagram marketing directly from Shopify. Highly recommended!

Oct. 10, 2025

Extremely bad experience! Just used the 7 days free trial and yet they are charging the entire month's charges!

Oct. 10, 2025

I m very happy with the app,really gives you benefits and increases your sales. And also the team is very helpful setting you the flows very fast. 10/10 !

Sept. 18, 2025

We’ve been using Zoko for our WhatsApp automation and customer engagement, and it has been a game-changer for our Shopify store. The platform makes it incredibly easy to set up automated flows like cart recovery, order updates, and promotional campaigns. The integration with Shopify is seamless — our customer data, orders, and campaigns sync perfectly, which saves us a lot of manual work. The dashboard is user-friendly and gives us clear insights into campaign performance. Most importantly, Zoko has helped us improve our conversion rates and recover more abandoned carts. Our customers also appreciate the personalized and quick communication through WhatsApp. The support team is excellent — very responsive and always ready to guide us whenever we need help. Overall, Zoko has become an essential part of our marketing and customer experience strategy. Highly recommended for any Shopify brand looking to scale their WhatsApp marketing in a structured and efficient way!

Sept. 17, 2025

For any brand looking to get started with WhatsApp marketing, Zoko is a great choice. The interface is very user-friendly, the platform has mostly all the essential features needed to scale sales and grow your customer base and they keep rolling out better updates. Aaquib has been very helpful, guiding us through the setup and promptly helping us resolve the smallest issues we faced along the way. I’d recommend Zoko to any D2C brand looking to leverage WhatsApp for marketing.

Sept. 17, 2025

Zoko has been an excellent partner for our business. Their platform is reliable, easy to work with, and backed by an amazing support team. Any time we’ve needed assistance, their customer service has been quick, professional, and truly solution-oriented. It’s rare to find a team that combines great technology with such dedicated support — Zoko delivers both. Highly recommended!

Sept. 8, 2025

we’ve been using zoko’s whatsapp api for a while now, and it’s been a really good addition for our business. • the chatbot makes day to day customer conversations so much easier to handle • their support team is quick to respond and always helpful • tagging customers via shopify has made it simple to run targeted campaigns • the shopify integration itself works smoothly and saves us time • aaquib has been especially helpful in guiding us through the setup and answering questions during work hours • overall, it’s made customer engagement and campaign management much more efficient for us

Sept. 8, 2025

Zoko is a great app for any business starting up. We started using it and it has good automation features that helped providing us efficiency. Aaquib has been amazing for us. He has always gone above and beyond to create things which were specific to our use case.

Sept. 4, 2025

I’ve been using Zoko WhatsApp API and the experience has been great. The platform works smoothly and makes communication much easier for my business. The team is very supportive and responsive whenever I need help. A special thanks to Nishant for his excellent support and guidance – he has been extremely helpful throughout. Highly recommend Zoko!

Aug. 27, 2025

We use Zoko for WhatsApp campaigns in Kazakhstan. Here it’s very difficult to work with Meta and Google due to regional restrictions, but Zoko filled this gap perfectly and helped us. Now we can easily send campaigns and reply to them through the WhatsApp API set up by Zoko. In the future, we plan to connect Instagram and try out chatbots as well. We also hope that Threads integration will be added soon so we can publish posts directly. Best regards, your client – sunglasses brand Alberto Casiano.

Sept. 1, 2025

We've worked with multiple WhatsApp CRM's and finally landed on Zoko. It's been quite easy and straight-forward to use. We're also extremely impressed by their prompt customer service, which played a huge part in leading us to continue using Zoko. While there is a reply-to-message feature on Zoko, it doesn't show up as a reply for the client but more like a new message with their text copied on it. Although, I understand that Meta restricts a lot of features to be completely identical to WhatsApp. One suggestion I would also give is to incorporate the reacting feature to messages through Zoko, and also be able to see what reactions customers are leaving on our messages. Would be nice to have it mirror WhatsApp's features as closely as possible. But definitely it's the best, most convenient WhatsApp CRM we've used so far!