Zoko WhatsApp Marketing & Chat

It is a really good app with extremely professional support. We are offramping from it purely for a technical reason specific to our store but would recommend them to everyone else. If you are stuck with WABA restriction issues, their team can definitely help you navigate the complicated Meta Support process. Even when I am leaving them the support is professional and helpful, you rarely see that.

Support team is the reason we stayed. Every time we've hit something — a config question, a flow that needed tweaking, an integration doubt — they respond fast, understand what we're actually asking on the first try, and set it up exactly the way we need it. No back-and-forth, no ticket ping-pong. If you're evaluating WhatsApp tools, the product matters but the support is what you'll actually live with day to day. Zoko's is excellent.

Funciona muito bem para concentrar as conversas de WhatsApp em um único lugar. Ótimas automações de recuperação de carrinhos e clientes. O suporte ajuda demais na configuração. Muzaina tem sido a pessoa de customer success que tem nos ajudado e ela é incrível.

Zoko is an excellent app for organizing chats and responding to customers in an efficient manner. They have a great support team. We highly recommend Zoko.

THEY ARE FRAUD NOT EVEN REPLYING AND CHARGING SO MUCH

We've been using Zoko for the past several months to run our WhatsApp API and Instagram messaging, and it's become a core part of our daily operations. The support team is the biggest reason we'd recommend them, and Nishant in particular deserves a special mention. Onboarding was smooth and hands-on, and they've been quick to respond whenever we've hit a question or an issue. They also run Google Meet sessions where we can ask questions and learn about features we hadn't explored yet, which has been genuinely valuable. What stood out most recently was how Nishant handled a billing problem. One of our flows was consuming far more ops steps than we'd budgeted for because of a Google Sheets lookup that had to scan through thousands of rows. When we flagged it, they paused the flow immediately, explained clearly what was causing the cost, and worked through which parts of the flow we could simplify. Then they went further than we expected they reviewed our account history, found we'd been overcharged in earlier months too, flagged it to us themselves, and arranged a refund. They also brought our call forward by a day so we wouldn't be stuck with the flow paused. That kind of transparency is rare. The platform itself is powerful and has let us build workflows we didn't think were possible with Shopify alone. Our team has been able to work in a much more structured way as a result. They've also been genuinely open to feature requests, several of which they've acted on. Overall, one of the better software decisions we've made. Recommended for any Shopify merchant scaling up customer communication on WhatsApp and Instagram.

We’ve been using Zoko for the past 5–6 months to manage our WhatsApp API and Instagram messaging, and our experience has been excellent. The biggest highlight is their support team. From the very beginning, the onboarding process was smooth, and they guided us through every step with patience and expertise. Whenever we had questions or encountered an issue, they responded quickly and ensured everything was resolved without delay. One thing that truly sets Zoko apart is how seriously they take customer feedback. We’ve requested several features over the past few months, including managing Shopify orders directly from WhatsApp, a “Mark COD as Paid” option, WhatsApp calling, and several workflow improvements. Their team has been open to our suggestions and has actively worked on implementing them, which is something we rarely see from software providers. The platform itself is extremely powerful and feature-rich. It has enabled us to implement workflows that we initially thought were impossible or at least very difficult to achieve with Shopify or other platforms. Because of this, we’ve been able to build a much more structured operational workflow, improve team efficiency, and scale our business with greater confidence. Our support agents have had a smooth experience using the platform. On the rare occasion that we’ve encountered a bug or technical issue, the support team has resolved it quickly. We also appreciate that they offer Google Meet sessions where we can ask questions, learn about advanced features, and understand the best ways to use the platform. Those sessions have been extremely valuable. If I had one suggestion, it would be to continue improving the mobile experience. While the mobile app is useful, we find the desktop version much more convenient for day-to-day operations. That said, this is a relatively minor point compared to the overall value the platform provides. Overall, Zoko has been one of the best software investments for our business. Between its powerful feature set, responsive support, and willingness to continuously improve based on customer feedback, it’s a platform that we would confidently recommend to any Shopify merchant looking to scale customer communication through WhatsApp and Instagram.

Great experience! At a time when most of the vendor partners are degrading the support, Zoko is providing good support which is very important for a faster execution for a D2C brand. Most recommended.

The team was very helpful, bharat from the team assisted me throughtout and solved all my queries.

The team is constantly innovating and making improvements to the platform so anything that was once annoying is already so much easier to use. I use it on a daily basis to automatically respond to questions. The cost is right and the team is really helpful. Highly recommended.

Excellent app supported by a highly capable team I've had a very positive experience with Zoko. Their support team is consistently responsive and efficient, addressing every query promptly and professionally. I was particularly impressed by their proactive approach—they took ownership of several tasks directly, which streamlined the process considerably. It's also clear that the team is committed to continuous improvement, regularly growing the platform and introducing valuable new features. I highly recommend Zoko to any business seeking a dependable solution backed by exceptional support.

Have been working the zoko team (Bharath) for awhile it was a good experience working with them. And zoko help to build a strong relationship with customers too.

Great experience with Zoko! The support team is responsive, knowledgeable, and quick to assist with any questions. They clearly explained the platform features and API capabilities, making the integration process much easier. The documentation is well structured, and the team is always willing to help. Highly recommended for businesses looking to automate customer communication on WhatsApp.

Zoko has been a solid WhatsApp marketing platform for my Shopify store. The abandoned cart flows, broadcast campaigns, and automation are easy to set up, and the Shopify integration works smoothly. It has helped streamline customer communication and recover sales without much manual effort. The interface is intuitive, and the support team is responsive whenever needed. Overall, a great choice for D2C brands looking to grow through WhatsApp marketing.

We have had a great experience using Zoko for our business. The platform has been very helpful in streamlining our WhatsApp communication and automation workflows. What stands out the most is their excellent support team. They are always responsive, knowledgeable, and willing to go the extra mile to resolve any issues. A special thanks to Bharath for his outstanding support and dedication. He has been incredibly helpful in setting up and optimizing our WhatsApp flows, ensuring everything works smoothly for our business. His prompt assistance and problem-solving approach have made the onboarding and implementation process seamless. Highly recommend Zoko to any D2C brand looking for a reliable WhatsApp solution backed by an amazing support team.

We've been using Zoko for years, and it works very well. Love those function like Quick Replies, Broadcasting, makes the chat handling much easier. It works well with Shopify too, able to send product to chat, also able to create special promo to lead the customer to your website to close the deal. Happy with it.

We in Prime Plus Co in Kuwait, we are using Zoko and our WhatsApp Business line is integrated to it, since I joined in Dec 2025, and I have been in contact with Zoko Customer Care which is very efficient and active. I always know that my notes are truly considered and I had an experience with sharing broadcast through Zoko to our customers and all my inquiries to do everything step by step were fulfilled in the best way possible. Not only that, but also following up to make sure everything went well. I hope for Zoko more development, success and flourish, because not only they have exceptional service but they are always rendering with modern business requirements with great professionalism.

Excellent support from the Zoko team! They were quick to respond, explained everything clearly, and helped us with our WhatsApp broadcast setup, automation queries, and best practices. Their guidance made the entire process much easier. Thank you for the great support!

Good product, they don't seem like bad people, but creating workflows is very slow, it takes a week to make them, and they don't work when they give them to you. They give them to you without testing them. You can wait a month or more for a custom workflow to work, even though they pay from day one, without using them. The app has potential, let's see if we can get it working.

We’ve been using Zoko for 3 months and had a great experience. It helps us manage WhatsApp conversations, automate workflows, and improve customer support. Special thanks to Miss Muzaina for her excellent support during setup and guidance throughout. The Shopify integration and automation features have made our operations smoother and faster. The support team is responsive and helpful. Highly recommended for Shopify brands looking to scale WhatsApp communication and sales.