Zoko: WhatsApp for D2C Brands
All reviews
Review RSS feed
We've been using Zoko for quite some time now, and the results have been excellent. It has significantly improved our customer engagement and WhatsApp marketing performance. The new Segments feature is especially useful—it makes it easy to organize customers and send targeted broadcasts to the right audience. The platform is user-friendly, reliable, and has helped us achieve better results than before. Highly recommended for businesses looking to grow through WhatsApp!
We have been using the app for several months now. Before signing up, the team clearly explained all the features and how to make the most of the platform. Initially, we were not able to utilize some of the features effectively, which impacted our results. However, over time, with proper guidance and support, things improved significantly. We would especially like to appreciate Muzaina for her excellent support and dedication. She has been extremely helpful in guiding us, answering our questions, and ensuring that we use the platform effectively. Thanks to her support, we are now generating revenue through the app and seeing positive results. The only drawback we feel is that the pricing is a bit on the higher side compared to some similar apps in the market. However, the quality of support and the results we are seeing help justify the investment. Overall, we would definitely recommend this app to businesses that are willing to fully utilize its features. The support team, especially Muzaina, has played a major role in making our experience a positive one.
Extremely versatile app that makes amazing use of Whatsapp automation and introduces features regularly. They've adopted AI very well and are continuing to improve on it. Our rep Nishant and his team are well-versed in the product and help us integrate new features into our retail store
We have just integrated our website with Zoko and the process was super smooth. The automations and CRM features make it easy to communicate with the customers. The dashboard interface is also simple and user-friendly. The team is super helpful and is available to resolve all the queries and doubts. The best thing about them is even with all the technology and AI being put to use in the process, they make sure we are talking to real humans. They are not hesitant to quickly setup up a meeting to explain even the most basic things patiently. Aaquib and his team have been of great help.
The Experience with Zoko has been simply amazing. You get access to a strategy consultant for three months under a basic plan. I am not sure if any other providers have this option. The support team has been excellent in setting up templates that feel effortless. Special mention to Muzaina, my strategy consultant, for taking the time to understand my brand's creative angles and themes; her suggestions have always been in line with my brand goals. Her support team, which involves Haristha and Anathu, offers instant support, and you can reach out to them just by sending a message on WhatsApp. The combination of ease of setting up the template, user friendly ui, and an excellent team, along with 3 months of support from the strategy consultant, all under a basic plan, makes it quite possibly the best WhatsApp marketing tool out there.
Excellent app. Reduced our workload by a lot. And it has several customization options which work great for any business type.
Very effective app and easy to use. We migrated to zoko after a terrible experience with another app starting with Gor.... and it was a world of difference. Great service, responsive team, useful intuitive interface. Also wish for more broadcast options, more powerful flows and the ability to use Claude. But overall a very happy customer. Ashley Lim Carat Heritage Diamonds
Really glad the experience has been a strong one. Seamless communication, an intuitive interface, and a responsive team all working together is exactly what we want every merchant to feel. Our recently expanded broadcast features and flow capabilities have a lot more to offer, and our team will be reaching out to make sure you're getting the most out of them. Excited to keep growing together, Ashley.
Exceptional Support Zoko team are been a game-changer for our operations.
Really glad the team has made that kind of impact on your operations. We're here and looking forward to growing together.
We’ve had a great experience using Zoko so far. The platform has been smooth, reliable, and helpful. The support team has also been extremely responsive and supportive whenever needed. Overall, it has made our workflow much more streamlined.
Smooth and reliable is exactly what a platform handling your customer communication needs to be. We are really glad it's reflecting in your day-to-day workflow. We're here whenever you want to take things further.
Started using Zoko recently. I was initially hesitant, but decided to give it a try. It has simplified customer communication and helped us create a seamless shopping experience. Muzaina has been extremely supportive in setting up my account, and whenever I need help, she is always available to assist. Highly recommended for brands looking to improve WhatsApp engagement, customer experience, and conversions.
Muzaina will be really glad to hear this. Having someone in your corner during the early setup phase makes all the difference in getting things right from the start. Really glad the hesitation gave way to a setup that's already improving engagement and conversions, and we're excited to grow with you from here.
Great people & great support. Thanks. Ananthu was awesome on support today. Very patient & knowledgeable.
Ananthu will be really glad to hear this. Patient and knowledgeable is exactly the combination you want when working through something technical. We're here whenever you need us.
very responsive team, really helpful guide videos, helps with marketing campaigns and has a lot of options.
Love the app! Great value for money.
Its been 3 months since we are using Zoko. Hassle free experience and the are many inbuilt options which makes work easier. Especially the segment option is a boon. Very supportive customer care. Loved the overall experience and would recommend to go ahead without any second thought for a small business owner, Thank you team Zoko.
Three months in and segments already feeling like a game-changer - that's exactly where the real targeting power starts to show, especially for a growing business where every broadcast needs to count. Really glad the overall experience has been hassle-free, and we're looking forward to building on this together.
Zoko has completely transformed how we handle WhatsApp, making team collaboration on a single number seamless and organized. The Shopify integration is a massive win, allowing us to manage orders and recover abandoned carts directly within the chat. While the interface takes a bit of time to master, the automation features and FAQ bots save our team hours every day. You do need to keep an eye on the per-message costs, but the efficiency gains and sales data make it a worthwhile investment. Ultimately, it’s an essential tool for any growing D2C brand looking to scale their customer support without the chaos.
Multi-agent collaboration on a single WhatsApp number while managing orders and recovering carts in the same place is exactly the kind of operational clarity growing D2C teams need. The automation and FAQ bots paying back in hours saved every day is where the investment really starts to make sense. Really glad it's become a core part of how you operate.
I’ve been using the ZOKO Shopify app, and it has honestly made a big difference in how I manage my customer communication. What stands out the most is their excellent customer support and consistent follow-up — they’re always responsive, helpful, and genuinely invested in solving any issue quickly. The app made it much easier to handle chats across WhatsApp, Facebook, and Instagram in one place, which saved me a lot of time and effort. It also helps me stay on top of comments and replies without missing anything, which is crucial for engagement. Another feature I really appreciate is the automation flows. They help keep my customers updated, respond faster, and maintain a smooth experience overall. Since using ZOKO, my communication feels much more organized, and my customers are more satisfied. Highly recommended for anyone looking to streamline their customer interactions and improve response efficiency.
Managing WhatsApp, Facebook, and Instagram in one place while keeping automation flows running across all of them is exactly the kind of operational lift that frees you up to focus on growing the business. Really glad your customers are feeling the difference too - that's ultimately what it's all about, and we're here to help you take it even further.
We’ve relied on this app for almost two years now. The platform is great, but what stands out is the support — responsive, hands-on, and solution-oriented from day one. If quick technical help and a team that truly listens matter to you, this is the right choice. Anuradha Bhatt Business Head Elvy Lifestyle Private Limited
Two years is a meaningful milestone, and the fact that the support experience has held up consistently over that time is something we genuinely take pride in. Anuradha, it's been a pleasure growing alongside you, and we're looking forward to what's next together.
Quick response. Clear guideline in support pages.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.