Marketing+Support on WhatsApp
Send abandoned cart notifications & campaigns over WhatsApp
Rating
3.9
feedback
1,061
chart
#2,503
All reviews
Rating Breakdown
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Nov. 26, 2021
The app was working well until their recent update. Now I cannot even send abandoned cart messages. Support team is not helpful.
Hi, Sorry for any inconvenience this may have caused you. Can you share the difficulty you are facing with the Superlemon app at [email protected]? We will surely help you to use the new application. Thanks
Nov. 24, 2021
Mejoren como la version anterior, la version beta es malisima, los clientes no pueden ingresar su numero de whasapp porque piden codigo y lo hacen mas dificil a los nuevos prospectos, no dejan enviar mensajes manuales, al menos den la opcion al dueño del aplicativo que vuelva a la version anterior
Hola, Disculpas por cualquier inconveniente que te haya causado. ¿Puede compartir la dificultad que enfrenta con la aplicación Superlemon en [email protected]? Seguramente lo ayudaremos a usar la nueva aplicación. Gracias
Nov. 23, 2021
No puedo enviar mensajes de whatsapp de forma manual para confirmar con mis clientes. Ha quitado la forma manual y es más complicado para contactar con clientes nuevos. Sería bueno que se agregara la opción de poder enviar mensajes de forma manual con una plantilla personalizada por uno mismo.
Hola, Disculpas por cualquier inconveniente que te haya causado. Estamos analizando tu consulta y seguro que la resolveremos lo antes posible. Gracias.
Nov. 20, 2021
POOR SUPPORT NO PROPER REPLY FROM SUPPORT TEAM TAKEN 9.99$ AND NOT RESPONDING TO ME NO WHATSAPP NOTIFICATION TO COUSTOMER
Hi, Apologies for any inconvenience caused to you. We are looking into your issue and we will surely solve it as soon as possible. Thanks.
Nov. 16, 2021
Uno de los mejores planes de chupi que utilizado la verdad es que estoy sumamente contento con la aplicación
Gracias por tu maravillosa reseña. Esperamos sinceramente que nuestra aplicación lo ayude a conectarse con sus clientes y hacer crecer su negocio. Que tenga un buen día :)
Nov. 16, 2021
They have received so many negative reviews recently and no one from their team still bothers to reply to the emails we all are sending, This is totally unprofessional and very very bad for the business, You changed the UI for no reason if your numbers and templates were approved with whatsapp api than i don't think you there is any need to change everything which was actually good and many people were using their service. PS Don't bother to reply with your copy paste statement which you guys are doing since this change.
Hi, Apologies for any inconvenience caused. We have approved your Opt-in Request. If you have any other queries feel free to raise a ticket by emailing on [email protected]. We will help you resolve your query ASAP. We take customer support seriously. We would like to take this seriously. Request you please let us know your ticket number so that we can help you resolve your issues.
Nov. 15, 2021
The app used to be good, after the last update it is completely bad, I do not recommend! I want a refund for the last two months!
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at [email protected] and we will surely solve it as soon as possible.
Nov. 15, 2021
Customer support is PATHETIC. They recently changed their UI and they have removed many good functionalities which were available earlier. When we reached out to customer support to help us figure things out so that we can continue BAU, no one has responded from there team even after repeated follow ups. I WON'T RECOMMEND THIS APP TO ANYONE.
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at [email protected] and we will surely solve it as soon as possible.
Nov. 15, 2021
It works as intended. I did look at other solutions but they were paid options so for a small business, this is a simple app that genuinely works.
Thank you so much for your wonderful review, we truly appreciate it ❤️ We are so happy to hear that our app helps your business and we hope that the WhatsApp Messaging feature gives you even more value 😁 Kindest regards
Nov. 14, 2021
Sul piano free non si riesce ad impostare il testo del pulsante di "share", non adatto alle esigenze!!!
Ciao, Ci scusiamo per qualsiasi inconveniente causato a voi. Richiedi di condividere il problema che stai affrontando a [email protected] e lo risolveremo sicuramente il prima possibile.
Nov. 12, 2021
Had used the app for the past year (happily), then they updated it and you can no longer send manual messages. Advised support and never received a concrete solution. Also lost all of our message templates, no advance notice that this change would delete existing templates. If you are trying to connect whatsapp to your shopify store, this is NOT the app.
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at [email protected] and we will surely solve it as soon as possible.
Nov. 11, 2021
From today it is not working. After updation no feature is working. Customer support isd unable to resolve the issue
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at [email protected] and we will surely solve it as soon as possible.
Nov. 10, 2021
I do not like this update, they raised the price and half of the features that I used before have been removed. I used to send manual messages to customers and was able to create templates with my customer order info. Now that's completely gone. I deleted the app and I'll be looking for another alternative.
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at [email protected] and we will surely solve it as soon as possible.
Nov. 10, 2021
I have been using Superlemon since the beginning and it was a great app. In the meantime a new team picked it up and the development and support have been HORRENDOUS. They update the app to a non-functional beta version right before Black Friday/Christmas. They automatically inject random popups and thank you page widgets that you CANNOT DISABLE. The support copy pastes the same template message regardless of your issue. For one specific problem we had on tablets, it took them 4 months to reply.
Hi, Apologies for any inconvenience caused to you. We are looking into your issue and we will surely solve it as soon as possible. Thanks.
Nov. 3, 2021
It's just the best. Simple and practical!!! Been using it for over a year now. Highly recommended!!!
Thank you so much for your wonderful review, we truly appreciate it ❤️ We are so happy to hear that our app helps your business and we hope that the Automated feature gives you even more value 😁 Kindest regards
Oct. 27, 2021
estou tendo uma experiência ruim, desde ontem tentando acessar meu painel para fazer configurações e nada, a pagina simplesmente não abre!! se hoje eu não conseguir resolver vou desinstalar o aplicativo.
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at [email protected] and we will surely solve it as soon as possible.
Oct. 26, 2021
Opt in Number request not updated its been 5 days...and they are saying it will be updated in 24 hours......i mail them several times but they dont want to resolve it...we are waiting for them to start promotion if they update but dont know what they want...and their is no priority support in their ultimate plan as they mentioned.......very bad
Hi, Apologies for any inconvenience caused. We have approved your Opt-in Request. If you have any other queries feel free to raise a ticket by emailing on [email protected]. We will help you resolve your query ASAP.
Oct. 25, 2021
Es una muy buena aplicación, estoy usando el modo gratuito y es muy completa para su versión gratuita.
Thank you for your wonderful review. We sincerely hope our app helps you connect with your customers and grow your business. Have a good day :)
Oct. 19, 2021
best app ever you can admin all your losing cart !!!!! usenlo para administrar sus ventas abandonadas
Thank you very much. Your kind words mean a lot to us and we highly appreciate it.