Marketing+Support on WhatsApp
Send abandoned cart notifications & campaigns over WhatsApp
Rating
3.9
feedback
1,061
chart
#2,503
All reviews
Rating Breakdown
Review RSS Feed
Sept. 30, 2021
The app is nice and easy to install - however order confirmation to customers are going after 10 minutes. It would be great if you guys could have a chat facility for your app or reply to emails as that would help out. Overall the app is working fine.
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at [email protected] and we will surely solve it as soon as possible.
Sept. 26, 2021
very slow in fixing their sites bugs. overall the app has good free features but the bug fixing takes lots of time.
Sept. 25, 2021
It really help to solve my customer query and boost up my sales. Also it help me to improve my product and customer will also get answer right away for any customization needs.
Sept. 24, 2021
ERROR!!! DONT WORK, WHEN YOU UNINSTALL APP THE LOGO WHATSAPP STILL SHOW!!! I DONT WANT THISSS DO SOMETHING!!! DONT RECOMEND!
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at [email protected] and we will surely solve it as soon as possible.
Sept. 9, 2021
The app has created a mess with our clients. Auto order cancel has NOT been selected. Yet when the client replies to the COD with No, their system cancels the order on shopify! But that is not the only issue. The cancelation does NOT restock the item in inventory. Reached out to support, they keep passing the buck to someone else. We finally gave up and have now removed the app. Ordinarily, I would not have bothered to write a review, but their app has caused us significant customer issues. And their customer support is 0/5 rating in my humble opinion. Of course, I have all the communication to back up my claim. It just sad, the app had so much potential.
Sept. 7, 2021
Great App it feels all my requirements while using this app thank you for developing this keep up this
Sept. 3, 2021
Good app, works fine. Recommended if you like to chat with your customers. Can help to increase sales.
Aug. 27, 2021
Gostei muito ,estou usando o plano free e ja está me ajudando muito assim que puder vou atualizar para o pago
Aug. 25, 2021
Support is not all that they say it is. After multiple back and forth with them. They were not able to resolve a simple issue. The agent refused to escalate the issue to the manager. The last thing they said was it would take a month or so and get rolled out with the next update. I don't have any faith in what the agent has said. Will have to wait and see. This review is legit, I have all the emails to share if any MANAGER would like to get in touch and ask me.
Aug. 22, 2021
It´s not working on desktop. Keep saying that are no agents online but this is not true. I did all!!!
Apologies for the inconvenience caused to you. I have checked your website and the WhatsApp chat widget is working fine. If you still face the same issue kindly write back to us at [email protected].
Aug. 22, 2021
Excellent! Easy to use and bring fast and very good results. recommended to every bussnes who needs b2b talking in real time.
Aug. 18, 2021
Adoro la perfeccion de la distribucion de cada elemento detalle, todo perfectamente organizado y super facil para personalizar. Love it!
Aug. 14, 2021
Gostei bastante! indico para quer estiver pensando em usar o app, ajuda muitos nas conversões e atendimento ao cliente.
Aug. 13, 2021
Using superlemon for almost a year. Very happy over all. Very good for small businesses. Could improve on the pricing front though.
Hello User, Thanks for writing to us. We are working on a new Build of our application where new Features will be introduced and new pricing will be provided too in the new build. Regards, Team Superlemon
Aug. 4, 2021
I've been loving this app so far!! easy to use and highly customizable. I'm currently using the free version, but seriously considering moving for a paid plan. Great work!
Aug. 4, 2021
Best customer support, and the most efficient WhatsApp App. Had faced some issue and they resolved it right away.
Aug. 2, 2021
The App started out wonderful, and i was incredibly happy with it. that being said, support went down the drain, took for ever for support to come back to me and the app was not working as expected. I cancelled my full subscription and deleted the app to move to a competitor that has brilliant support and fixes on the fly!
Hello User, Apologies for the inconvenience caused to you. We value your feedback. A ticket was opened for the development team to review and they haven't returned it to me yet. As soon as they return I will return to you. If you are facing any issues, request you to please raise a ticket at [email protected] for a faster resolution of your issue.
July 24, 2021
It's a good helpful application for me because it makes me handle my customer support easier. Thank you.
Hello Dear Customer, We really appreciate your feedback. Please, if you face any problem with the app, you can contact us through the following email address: [email protected] Best Regards!
July 22, 2021
very good app but for me its showed that I'm away all the time while I put all days and time as working hours
Hello User, Apologies for the inconvenience caused to you. We value your feedback. If you are facing any issues, request you to please raise a ticket at [email protected] for a faster resolution of your issue.