B2B Wholesale Club

Oct. 31, 2019

This review isn't about the app. You can find many reviews about the app (thought it is excellent). I want to review the company and their customer service/tech support group. See, any company can be great when their app self-installs and you never have to ask for help. But Pixel Union excelled over the past week at getting me up and running. Many things about my installation weren't straightforward: my theme is old and heavily modified, so they had to custom-install widgets for me, which they did quickly and without complaint. And when I asked questions that they'd already answered, not once did they tell me that they'd already told me. They just answered again, in a different way. Every interaction was friendly, thoughtful, and moved me closer to being able to drive this part of my store. I wouldn't be offering to let my wholesale customers get in there yet if it weren't for the confidence I feel in the job they've done and the support they've given me. If there were six stars available, they'd get all six.

Oct. 31, 2019

Paige was so helpful! Great service. Our app is now up and running and ready to expand our business with wholesale.

Oct. 28, 2019

Nothing is standard. Besides a standard to high fee (compared to competition), everything is extra. Minimum quantities? $100 extra. Custom prices per product? $100 extra. Volume discount? Guess what? Yep, $100 more. Net terms? Don't say it. Yep, $100 more. Quick order from? That's only $40. So in order to use the app in any functional form, I need to pay over $400. That's a hard pass.

Oct. 23, 2019

Great customer service and a great app! There is nothing like it out there and made my wholesale site even stronger!

Oct. 17, 2019

All-in-all, Wholesale Club has been a good addition for us. It has most of the functionality we need to please our wholesale customers. We have had some issues with this app getting along with other apps or coding on our site. Also, it is frustrating that the only way to contact support is via email, especially when there is an urgent issue. However, with that being said, Declan and the developers have always been able to nail down the problem and get it fixed.

Jan. 13, 2021

We've been using Wholesale Club for about 4 years now. In short, it's amazing. Simple to use and get operational on your site. The main factor for using Wholesale Club over the Shopify wholesale sales channel was its functionality, allowing you to run wholesale or special pricing on your current theme with a simple tag for certain customers. We're mainly a wholesale business, so it's been a game changer. In addition we love the functionality to apply custom prices to specific products.. this is especially helpful if your margins vary from SKU to SKU. Thank you Rob, Sara and entire Pixel Union team!

Oct. 16, 2019

I use this app in several stores to manage our wholesale and distribution clients! It is the only app I've found that does everything we need it to when it comes to wholesale. The order form is the most beneficial to us, our customers love being able to add products all at once rather than visiting each individual page. The developers are also very response when we have a problem. Overall very pleased with this app.

Sept. 21, 2023

Keeping track of two websites, retail and wholesale would be a nightmare. Wholesale Club is a great way to offer wholesale pricing to select customers and run everything on one website rather than two separate websites. The support team is extremely helpful - if they don't know the answer right away, they research, fix the issue and follow up during the whole process and once fixed.

Oct. 10, 2019

Customer service? not so much, the app have complicated installation, Not like all the other apps install Pay and go, Payed for additional things you need to pay outside of shopify platform and still after i install and pay $100 more the the custom pricing , non of the app features work yet,,,, Days of waiting and try to fix so simple thins, i wish i know this will be so much hassle to do

Oct. 9, 2019

They make you pay 25 every time you update your theme. On top of that, they are STEALERS - I paid for update and they stopped answering. Use other app - not worth it!!

Oct. 7, 2019

it took a minute to get everything set up, but the support team was great and extended my trial. I'm a very happy customer!

Oct. 5, 2019

First of all - very kind support team. They help you to get the tool well running on your website. The tool itself gives me the function I need for my endcustomers. It works very stable and integrates well into my webstore! I use volume discount & customized pricing giving the to certain tagged members different price offers.

Sept. 20, 2019

I share wholesale sales on the retail page. And this app is the best app on my site! Most other wholesale apps offer discounts only for certain percentage. But I wanted to apply a different discount rate to each product. The "Customs price" feature has solved this problem perfectly! CSV files can be put in bulk at any price for each product and are really fast. I've also installed "Net Terms" and "Quick Order Form," both of which are perfect for wholesale customers! The add-on will cost you extra on the first installation, but since you only have to pay this amount for the first time, if you plan to use the app, it is recommended that you use all the necessary features for the first installation. Even if you pay extra fees for additional functions, it's a very efficient app and it's worth it. I have no knowledge of programming, computer coding, etc. So I tend to avoid apps that need to be installed separately or the codes need to be modified. But I didn't have to worry about that at all. I e-mailed them what I wanted, and they perfectly complied with my request. I really appreciate to Rob, Declan and Shanon (and their team) for helping me. Five stars are not enough!

Sept. 5, 2019

This app is VERY UNSTABLE and SO FRUSTRATING. The app is so unstable, it constantly messes up my whole cart/checkout/discount system. This app makes my whole business look like a joke. Shouldn't be this unstable, especially when I am selling to wholesale customers with big orders over $10,000. After using this app for 3 weeks, I have received so many complaints from the customers, I can't do my daily job because I am just cleaning up the mess the app is making every day. The most frustrating part: I contacted the support team several times over many weeks, beggin for help, they often comes back to me with 2-3 delayed answer without actually solving the problem but keep giving me generic answers like they can see them fine in their screen. and when I ask a further question or actual screenshot to follow up, they go quiet for another 3 days while my customers are getting increasingly mad at me. I requested a call or live chat to resolve outstanding issues but they simply refused to do it because (they said) they don't have a capacity to take any call. Come on! Seriously? I am losing customers and sales every day. The team who makes this kind of wholesale app should take a more responsible approach to maintain the app to actually work.

Sept. 4, 2019

We have recieved Good service from the staff and the app is wellfunctioning in our website for our wholesale customers.

Aug. 7, 2019

Bad experience. Setup and price structure is entirely unnecessary. Simply much better aps for this service.

Aug. 5, 2019

I wish I could give this 0 stars. Worst app I've ever used. So not user friendly at all. So confusing even for someone who uses computers for 12+ hours 7 days a week. The customer support is crap. It seems like they just whipped this up over night, didn't even test it, and launched it.

July 17, 2019

Rob and the Pixel Union Team have demonstrated superb effort to enable Wholesale Club to function on my website, as well as make a couple modifications that made my website pretty darn awesome. I am glad to have their help. I would definitely recommend their app.

June 21, 2019

Uninstallaed this app and it's still sending our customer details to their servers. Also did not remove their code from our liquid template

June 13, 2019

Great experience with this app! We use it to leverage our dropshipping program. Awesome support as well. Keep up the great work!