Wholesale Gorilla
Wholesale / B2B Solutions for your Shopify Store
Rating
4.7
feedback
274
chart
#1,495
All reviews
Rating Breakdown
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Aug. 19, 2020
This app is great, gives a functional wholesale option without the faff and expense of a new site and works flawlessly. The only minor features missing are ones that cant actually be achieved within the shopify architecture so I guess that is fair enough really. The best part is the technical support always get back within a day and just sort it out, no problem, no fuss. Really top shelf stuff with nothing too much of a fuss.
Jan. 13, 2021
Update from 01/13/2021 - great app, great support - glad we decided to go with that app. 5 stars for both product & support experience - thanks!! Update from 12/08/2020 - again a great support experience. I contacted them again (via email this time) and received a complete & competent answer again. Great support experience again & great product, too. We are still evaluating & testing this app, but so far - it does everything we want/need. The primary reason for giving 5 stars at this stage - is their great & outstanding customer service. We have installed many other apps and I had numerous support chats with other apps & support centers. I have to say - the Gorilla support goes the extra mile. They were very responsive and I have no doubt they will resolve all the questions or issues I have (very few actually). If - after we have completed our integration & feature/functionality testing we come to a different conclusion - I will write another review - otherwise I will confirm the Stella experience, which we had so far with the Gorilla app and especially their customer service!! 5-Stars!!
July 26, 2020
All of our proxy forms are timing out and showing "There was an error in the third-party application." This is a very costly issue since our customers are not able to login or access the quick order forms.
I'm sorry about this temporary service outage you experienced! It looks our server was undergoing maintenance early Sunday morning. While our service wasn't down completely, our app wasn't accessible for a brief period of time for some stores. I'm sorry that happened to you! While an issue such as this is rare, we have updated our system to prevent an outage like this from occurring again. I'm sorry again that this happened and for any inconvenience this may have caused. We have reached out to you via email as well, and if you have any other questions or issues please don't hesitate to contact us at [email protected]
July 2, 2020
Good app but super limited. They work off of proxies, so no templates are really involved to modify. Having an issue where we cannot allow wholesalers to commit to stock (purchase stock) while not allowing retail customers too. SUPER IMPORTANT. Customer service is OK and responsive (reasonable time frame) but offer no chat or phone support. They offer very little solutions other then 'we cannot customize please contact a developer.' I was very excited to try them out as they come off as a 'small business wholesaler who understands the demands/challenges of small businesses' but in reality, they offer similar functionality to other wholesale apps. Id still recommend them, but definitely limited and would look at other options on the table. - you cannot modify the application form - you have very little customization options on the quick form - orders are being auto drafted upon checkout for dealers, but if product is out of stock it prevents them from doing this - do yourself the favor and look at competitor apps and compare functionality
Thanks so much for the feedback. While you can prevent wholesale or retail customers from purchasing certain products with Wholesale Gorilla, it sounds like you want to have different inventory settings for wholesale/retail customers for a single product? If so this is a request we hear a lot, but unfortunately Shopify will not let us submit an order if any out-of-stock items are in the cart. Since Shopify doesn't provide developers a way to set customer-specific inventory at this time, the best workaround is to create a retail-only and wholesale-only product so that these groups of customers can be limited to the inventory you set for each product. In some cases we can develop a workaround for Shopify's limitations, but in other cases all apps are limited by the same rules they set. As for the customization/proxies issue we definitely agree that more customization options are essential, and we are excited to be releasing a much more robust way for merchants to customize wholesale pages this fall. Thanks again for your input. We are committed to helping small businesses by continuously working to improve and expand on our feature set, and hearing from merchants directly is the best way for us to do this.
June 16, 2020
I wish there was a way to customize the application form in order to add a tax id certification to improve the process, however it is very easy to tag customers, set up special pricing, etc.
June 5, 2020
easy to install, friendly and good human support. If you need simplicity at it's best, this is the app for you. If you need multi-level wholesaler level, and complex logic discount setting, this is not for you. I LOVE THIS APP and use this app on my customers' site If you need wholesale SIMPLIFY, then this is the one.
May 27, 2020
After comparing the available B2B / wholesale apps in the store, I have decided to go for Wholesale Gorilla, as it had all the features I was looking for without charging me the world for it. The installation went smooth and the emails I sent to their support team were answered very quickly and super friendly, incl. making a few modifications to my signup form. My test runs went without a problem and i'm looking forward to launch the wholesale option now to my dealers. Only suggestion for improvement: It would be great to be able to change some of the wording of the translations (I'm running a German store). But that's really just a minor caveat of an otherwise great app!
May 21, 2020
This is likely the best wholesale app for my needs. I tried all of them available in 2019 and this one worked really well, was easy to use and had nearly all the features I was looking for. I love the wholesale sign up page they provide. This would have been 5 star for sure, but it does not have tiered pricing which I think is super important. It would be nice if this somehow incorporated a "pickup in store" option at checkout
May 19, 2020
I tested out a dozen or more wholesale apps trying to find one that would fit my unique needs. I was able to get Wholesale Gorilla up and running quickly and easily. I love the professional install at no cost. I had one support question and it was taken care of within minutes of my asking. This app will definitely be a game-changer for my small business.
May 4, 2020
Great app for our wholesale platform. Was the best option for our shop. The support is great. Zach helped us out really quickly with a few compatibility issues we had. Definitely recommend this app!
April 30, 2020
Perfect app , work great and IF you need support is fast and wonderfull!!! Really Raccomended for your business!
April 20, 2020
The customer support from individuals on the Wholesale Gorilla Team is great. If you are lucky to get Zach from their tea, he is the best! The app itself continues to get better and the value increases over time. Keep up the great work!
April 17, 2020
Changes wholesale customer experience completely, much simpler for them to order. Excellent service.
April 14, 2020
A quality, intuitive app with excellent customer service! They have thought of everything you could need for a wholesale shop. Very easy to get in touch with support.
March 18, 2020
This app is helping us fight Coronavirus, by allowing us to supply protective equipment to healthcare & industry, while locking-out the profiteers & hoarders. Support has been fantastically helpful in setup and customising, too. Thank you!
March 11, 2020
So far so good! We've been using it for a little over a month now and it's working really well. Plus, customer service is responsive and very helpful. Thanks WSG!
March 7, 2020
WOW! This is the App i wanted. The support team i so quackly and effective. Thanks for everything. 100% recommended
March 4, 2020
This app is very useful and does what it promised. Very easy to use and customer support is very prompt and helpful! Highly recommended