Wholesale Gorilla
Wholesale / B2B Solutions for your Shopify Store
Rating
4.7
feedback
270
chart
#1,284
All reviews
Rating Breakdown
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June 16, 2020
I wish there was a way to customize the application form in order to add a tax id certification to improve the process, however it is very easy to tag customers, set up special pricing, etc.
June 5, 2020
easy to install, friendly and good human support. If you need simplicity at it's best, this is the app for you. If you need multi-level wholesaler level, and complex logic discount setting, this is not for you. I LOVE THIS APP and use this app on my customers' site If you need wholesale SIMPLIFY, then this is the one.
May 27, 2020
After comparing the available B2B / wholesale apps in the store, I have decided to go for Wholesale Gorilla, as it had all the features I was looking for without charging me the world for it. The installation went smooth and the emails I sent to their support team were answered very quickly and super friendly, incl. making a few modifications to my signup form. My test runs went without a problem and i'm looking forward to launch the wholesale option now to my dealers. Only suggestion for improvement: It would be great to be able to change some of the wording of the translations (I'm running a German store). But that's really just a minor caveat of an otherwise great app!
May 21, 2020
This is likely the best wholesale app for my needs. I tried all of them available in 2019 and this one worked really well, was easy to use and had nearly all the features I was looking for. I love the wholesale sign up page they provide. This would have been 5 star for sure, but it does not have tiered pricing which I think is super important. It would be nice if this somehow incorporated a "pickup in store" option at checkout
May 19, 2020
I tested out a dozen or more wholesale apps trying to find one that would fit my unique needs. I was able to get Wholesale Gorilla up and running quickly and easily. I love the professional install at no cost. I had one support question and it was taken care of within minutes of my asking. This app will definitely be a game-changer for my small business.
May 4, 2020
Great app for our wholesale platform. Was the best option for our shop. The support is great. Zach helped us out really quickly with a few compatibility issues we had. Definitely recommend this app!
April 30, 2020
Perfect app , work great and IF you need support is fast and wonderfull!!! Really Raccomended for your business!
April 20, 2020
The customer support from individuals on the Wholesale Gorilla Team is great. If you are lucky to get Zach from their tea, he is the best! The app itself continues to get better and the value increases over time. Keep up the great work!
April 17, 2020
Changes wholesale customer experience completely, much simpler for them to order. Excellent service.
April 14, 2020
A quality, intuitive app with excellent customer service! They have thought of everything you could need for a wholesale shop. Very easy to get in touch with support.
March 18, 2020
This app is helping us fight Coronavirus, by allowing us to supply protective equipment to healthcare & industry, while locking-out the profiteers & hoarders. Support has been fantastically helpful in setup and customising, too. Thank you!
March 11, 2020
So far so good! We've been using it for a little over a month now and it's working really well. Plus, customer service is responsive and very helpful. Thanks WSG!
March 7, 2020
WOW! This is the App i wanted. The support team i so quackly and effective. Thanks for everything. 100% recommended
March 4, 2020
This app is very useful and does what it promised. Very easy to use and customer support is very prompt and helpful! Highly recommended
March 3, 2020
Easy to set up with great instructions. It took a little bit of time to understand all the differences between retail and wholesale and get into the logic of the app with the product tags.
March 2, 2020
I used this wholesale app first, then when I redid our website I tried out two other highly ranked wholesale apps, but came back to this one. Here is what I love about this app: 1. It has a line sheet that my wholesale customers can easily order/reorder from. None of the others have that. 2. It isn't cumbersome and doesn't mess with my website code. Does exactly what it says it is going to do and nothing more. 3. IT WORKS WITH SHOPIFY CALCULATED SHIPPING!! This was a must for me as one of the others did not. I can set a $65 free shipping for my retail cusomters and override it in WG for my wholesale customers at $400. And, it makes sure I am not overcharging my customers on shipping, which I love. 4. It gives me everything is has at one price instead of nickle-and-diming me. Also a very generous trial period so I have adequate time to play with it before paying. The others only left me a day or so by the time they had it installed (installation was part of the trial period). What I don't like is that it needs to be prettier. It does not look as good, or fit as well asthetically, on my website as the other two apps I tried and you cannot easily change the appearance of the landing pages/forms. I want to be able to scale the side columns on the line sheet so the collections listed didn't wrap to the next line, and to be able to change the font and the way the notifications appeared on the link pages. I have a guy who can code so I am going to have him do those changes for me so it goes better with my website. If I didn't it would have been a more difficult decision for me between the apps.
Jan. 14, 2020
What it can do and what it can not. What it is good at: Easy to install Creating discount codes is a snap. Support emails are answered in an acceptable amount of time. Using the app within the Shopify store is seamless and, for the most part, quite easy. Shipping options are a nice touch. What it is not. No Retail pricing is visible once logged in. All pricing across the entire platform is changed with no option at all to show what the retail pricing is. So basically, the wholesale customer has no idea how much they are saving. This, of course, always prompts many emails from customers asking why all the pricing is not discounted or asking if we have a retail sheet to send them, which is what we ended up doing. It is either that or telling them to log out of their account so they can see the retail pricing and then log back in. We have since started sending them a link to a page with the pricing. This also is not a great solution though since it is just another thing we have to keep updated and maintain. No way to modify the wholesale submission form. It would be nice if they allowed us to add some custom fields but unfortunately, they do not. In our case, we have specific questions we wanted to get answered to see if they were a good fit. Since this app runs through a proxy, they do not allow any control over the app. So even minor tweaking is not an option. Therefore we had to set up our own custom submission form to incorporate the fields we needed. No export of discounts available. If you have many different types of discounts for different customers like we do, then maintaining them becomes cumbersome. You would be best to make a spreadsheet (yet another thing to maintain) that has all of your discount codes and the amounts off etc. since there is no export option available. You would think this would have been an easy one, but after reaching out to them on this, nope. I was told this was a great idea and that they would consider it for a future update, but that was a while ago, and it is still not an option that I can see. Poor communication with their customers. Don't get me wrong, if you submit a request, they will contact you back in an acceptable time frame. They are polite and professional. Unfortunately, they have no communication in regards to their app. How often is this app updated? I genuinely do not know, they never say. If it is often, there is nothing I can see that is any different. I use other Shopify apps and regularly get emails from them regarding updates and new features. It would be nice if wholesale gorilla followed suit. No ability to change anything Aside from not being able to change the submission form, unfortunately, there is not much that can be done with this app outside of what it is. Most customizations they offer do work pretty well, but depending on your case use, you will run into issues where you would like to customize something that is just not possible. The proxy issue kicks in, taking this app down a few pegs. Conclusion First off, it is not my intention to say not to use Wholesale Gorilla. This is a slick little app that is quite easy to use and understand. For the most part, it is intuitive and does not have a large learning curve. Most people should be able to master it in a very short time. It has helped our company save quite a bit of time and aggregation dealing with wholesale orders. If you are a small company with light activity and a small number of products, this app could be a good fit. That said, once you start to grow, there are a few cracks that make this app start to lose its charm. Little inconveniences begin to add up and eventually force you to start asking yourself some questions. For the price of $30 per month, you are close to the cost of opening up another Shopify store, which can deal strictly with wholesale customers. This is another level of maintenance, but depending on your needs may make more sense. And while we have not tried other wholesale apps, we are looking to see if any of them may fit our needs better. In the end, this app will work fine for many, but if you are similar to us, you may want to look at a different solution, or at least know what you will be facing if you do decide to use Wholesale Gorilla. While this app might work and be a 5-star app for some, for our needs, I would rate it at a 3 1/2 star option.
Thanks so much for the thorough feedback. We want to provide our merchants with the most useful set of tools we can, so these comments are super helpful. A number of these feature requests are actually already in the pipeline or have been recently released: Show retail price: We released a feature to show the retail price to wholesale customers a few weeks ago as a number of merchants were interested in this feature. Modify wholesale customer signup form: This is another top request so we definitely plan on introducing more customization options for this in the near future. If you have any specific requests feel free to email our support address so we can keep them in mind as we build this out. CSV import/export: Apologies if you are not happy with the release timeline for this feature. When it comes to development work we have to juggle a long list of required and requested updates, and some things have to take priority depending on overall customer needs and volume of requests. This is fairly high on the list though, so we'll be sure to include it in a future release. Customer communication: We usually post messages and news on the homepage of the app itself, but since merchants might not open it on a regular basis once they have everything set up, better communication via email is a great idea. Thanks again for taking the time to give your feedback. These are just as helpful to us as for potential customers of the app. We are always looking to make things better and are excited for the updates we have planed for 2020.
Dec. 17, 2019
Tried so many apps before finding Wholesale Gorilla. Customer support is great and so is the app. Highly recommend
Dec. 17, 2019
I used this app to help me set up a wholesale store on my Shopify account. They are a great company and have great customer service!