Wholesale Gorilla
A comprehensive suite of B2B solutions for your store.
Rating
4.8
feedback
292
chart
#1,354
All reviews
Review RSS Feed
Nov. 23, 2021
Update-Wholesale gorilla contacted me and everything was fixed within a few hours. Excellent customer service. **When this app was installed the person doing the work trashed the code for the product pages. All my product photos are hidden. I've had to hire someone to fix the problems.
Oct. 26, 2021
I tested the app and it worked great, however, the use case didn't fit our need so we're no longer using it. I must say though that the app functioned great and the support team was awesome! I recommend the app if it fits your need.
Oct. 13, 2021
The app might be fine for many people, but beware of needing to Uninstall it. Their uninstall instructions only remove partial code, with warnings that removing more code could break the website. Thankfully we have a back-up.
Hello, I'm sorry there was confusion around the uninstall process. Our support team is always on hand to help, including with questions around uninstalling. If you still need assistance please don't hesitate to reach out. Thanks!
Aug. 30, 2021
This app has been a breeze to work with. Simple integration and amazing customer support when needed. I highly recommend to those whose need to create an alternative solution to sell to your wholesale customers as Shopify Premium is pricy.
Aug. 24, 2021
I've worked with a few months now, but no technical development is done by the team, every time I report a problem, they say "sorry we can't do that, we can't do that ", they apparently don't understand that the customer can help them improve the quality of their application. shame
Hi Rania, Thanks for the feedback! I'm sorry we weren't able to accommodate the request for a custom layout for our quick order form on your store. We're a small team, and we aren't able to implement many of the custom features or layouts that many stores may need. Instead, we're focusing on slowly rolling our a series of customizable page templates, such as our recently released custom wholesale sign up form. We're looking to make our quick order form more customizable in the future, but we unfortunately, have to be mindful of how we roll these customizable implementations. We have to do it in a way that works with all types of businesses and the themes they may use (official or not). You may be able to find a 3rd party developer, or Shopify Expert who can build this page the way you want it, though. Sorry again that we weren't able to offer this bespoke functionality. If you do have any other questions, please don't hesitate to reach back out. Thanks, Matt
Aug. 19, 2021
I like the app but am not sure about the support. When needing help with basic things, they respond and are friendly but when there is an issue you get ignored. I sent an original email 9 days ago and 3 emails asking if anyone will respond and to this day, NO RESPONSE. I am going to be looking to switch. I can't rely on a service with no support.
Hi Paul, I'm sorry for the delay in our response to you. We try to respond within 1 business day to all requests, but it looks like our email provider was completely blocking emails from your domain for some reason. Sorry about that! It looks like we were finally able to view your email, and our support team solved the issue you were having yesterday, but we never received confirmation from you. If you're still having issues, please feel free to reach back out, and we'd be happy to take another look. Sorry again for the delay in response! Best, Matt
July 21, 2021
Super easy way to set up and operate a Wholesale Store on the backend of your Shopify store without having to sign up for Shopify Plus! The Gorilla Wholesale team is very responsive and helped us work through any questions or missteps we had.
May 29, 2021
For the money it's fantastic. The best thing is that there are no pay walls to worry about, for one fee you all the features you could want. Very very happy
May 22, 2021
If you need wholesale functionality this app does everything you could want in a simple and straightforward way. Customer service is excellent- Zach especially helpful - quick and clear response to any queries I had. Beats having to set up a separate site in Shopify for wholesale - that's for sure! I do not hesitate to recommend this app.
May 6, 2021
This is the best wholesale app available. We spent a considerable amount of time testing other apps that all had at least one issue that prevented us from using them. I would strongly recommend not wasting time as we did, install this app and you will not be disappointed. Customer support is also the best experience we have had so far with any shopify app.
May 5, 2021
Using the app is easy with great documentation. We had a few issues with setup and contacted support, they were helpful in getting them resolved. Support replied in a timely fashion as well.
May 3, 2021
WSG works exactly as advertised. We're using it on a dedicated wholesale storefront for the additional features (aside from applying wholesale pricing) such as Quick Order Form, product exclusion, wholesaler signup, backend wholesale order creation, volume discounts, and more. Clementine has been extremely helpful and friendly and responds to requests swiftly. Keep up the great work!
Aug. 7, 2023
Thank you SO much wholesale gorilla I love your product and service SO MUCH, you guys are always so nice and helpful and that is SO rare these days! I truly appreciate you all! I cannot add a new review because I have already removed the app. Not because it is a bad app, exactly the opposite. We would still be using them if we werent closing our business! This company is the BEST company I have worked with in my time on Shopify. The customer service is top notch and the app was so valuable to us! We appreciate everyone at Wholesale Gorilla!
April 15, 2021
It's a fantasic product easy to use and most importantly support is fast and reliable. Great work team.
April 12, 2021
Does everything we wanted our past wholesale apps to do. Thank you! Ran into an issue where requests for help weren't being responded to but it quickly got fixed after they realized our requests were being sent to their SPAM folder (see old comment below) -------- In the exact same boat as the previous comment. Love the app but we've submitted numerous requests for help recently that have not been answered. Sent them from several different email addresses. Please respond or we will have to move on. This has become extremely frustrating.
Hi there, I'm glad you're enjoying the app! I'm sorry about the frustration you experienced when trying to contact us. It looks like our ticketing service was incorrectly flagging the email you reached out to us from as a potential spam email. Sorry about that! We've reached out to you via email, and are happy to help you with any other issues you may have there. Thanks, Matt
March 26, 2021
Best wholesale app on the App Store! Simple, powerful and fully functional. Their support is wonderful and they even offered to customize my theme to improve functionality with 3rd party apps. Highly recommended!
March 1, 2021
La mejor herramienta que he encontrado para mis mayoristas y la atención al cliente muy TOP. Incluye todas las funciones que necesitaba para mis clientes mayoristas y cualquier problema que he tenido me lo han solucionado rapidamente.
Feb. 17, 2021
We've had this set up with our UK store for a while and it works well enough. There is some confusion we keep getting for wholesale customers because they have to use a different login url, and this has sometimes caused weird orders not attached to their wholesale accounts - and requires manually fixing with them. The reason I'm writing this review however is because of our recent experience the last month trying to get this set up in another store. We tried to get it set up the last 7 days - but there is no end in sight. This is because: 1. The install process is complicated - it shouldn't be (our theme already had it integrated, but their app keeps saying it's not installable) 2. The support doesn't respond - we've sent multiple requests. 3. The only email we received from support was to say that we just needed to uninstall and reinstall and it would work. So we did this - and it didn't. Since then they don't reply. We're looking for alternative options - you can't use apps that don't have good support - because this basically means you have no control of problems. We have wholesale customers waiting for their orders - but unless Wholesale Gorilla support starts to respond/ do something, we have been 'helpless'. Looking for alternatives to move away from this app as a consequence.
I'm very sorry for your negative experience! We try to make our install process as easy as possible, however some themes that have been customized or in this case are duplicates of a theme already running our app on another store can take more manual intervention by our team to get things up and running. We will definitely look into how we can make this process easier and less confusing in the future. Also, I apologize for the delay in response times you experienced. We were unexpectedly short-staffed last week and in some cases we had longer response times than our usual goal of getting back to merchants within 1 business day. Sorry again for the inconvenience. If you have any other questions or feedback please don't hesitate to reach back out!
Feb. 5, 2021
I was looking for a wholesale app that is able to deal with European VAT Laws and wow ... I am absolutely fond of the support! It is absolutely OUTSTANDING! This is also why I decided to buy this app, although they are only in the development of a feature I would love too ... Discount x requires you to buy amount y of a product. For sure also this feature will be implemented soon and they gave me great advice on how to work around until then! I just love the fast checkout form, that the wholesale customers are tagged by the app, set VAT exempt and the app gets it right so that customers from AT (where I am located) must pay VAT and all others from EU not. All of that saves so much time and gives the customer an easy shopping experience. Also that they can use net Terms payment ... Yes I am absolutely fond of Wholesale Gorilla app and THE TEAM! I wholeheartedly recommend them!
Feb. 2, 2021
*****UPDATED REVIEW***** After a month of difficulties, I finally found the problem, GROWAVE was messing up my checkout. Zachary quickly fixed it, and I mean FAST after the issue was identified and I am finally up and running and working. I love the customer registration and the quick sales form for this app. The quick sales form is easily customized and I am able to add only what categories I want to it. ************************************************************************************* Customers have not been able to checkout for a month because of a session expired notification. I have contacted customer support three times and am only given directions to provide to my customers. I tried to reset my cookies and it did not even fix the problem. My customers do not have time or want to change their cookie settings or anything else. I am having to manually type in orders and manually give wholesale discounts because no one can checkout through the app. Nothing has been done to fix the problem.