All reviews

Rating Breakdown

  • 5
    82% (226 ratings)
  • 4
    6% (17 ratings)
  • 3
    3% (9 ratings)
  • 2
    2% (5 ratings)
  • 1
    6% (17 ratings)
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5 / 5 Share

Jan. 13, 2021

Topnotch Customerservice and easy to use app! Highly Recommended. Had some minor problems which were solved quickly. Respect!

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 15, 2020

We have been using the app now for over 6 months and it works perfect! Reliable app with great customer support, too!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

1 / 5 Share

Jan. 27, 2023

Poco Nido - Updated. Miserable experience -their refusal to offer custom prices for wholesale means that with the shopify markets update we now have to find another B2B solution. Prices are linked with B2C prices and get double discounted due to B2C tax being applied to B2B prices. Awful. Really impressed with this app, we need to mothball our old wholesale site and this does everything we need (almost) without the headaches and glitches. Still to add -allowing wholesale customers to shop in a different currency, if that was available it would be perfect. Nice ability to price products properly not just stupid blanket discount, and also allows you to hide products from retail customers so you can do presales for wholesale orders. The quick order form is a nice touch too. AND the customer service is helpful and responsive :)

Using app

Over 3 years

Total reviews

2

Average rating

3.0

Developer Reply

I'm sorry you weren't happy with your experience. Just to clarify for others who may read this, Wholesale Gorilla does offer multi-currency and Markets support. However, because this is a relatively new Shopify feature there are some limitations. As Markets is more widely adopted and supported we will be sure to continue to expand our toolkit so we can assist with as many use-cases as possible. Thank you for your feedback!

5 / 5 Share

Nov. 24, 2020

We are a global jewelry brand, servicing direct consumers and retailers across the globe. We had tried many different Shopify-compatible B2B apps, found ourselves quite frustrated and almost gave up. Then, in a last minute search, I discovered Wholesale Gorilla again and decided to read the reviews. After so much positive feedback, I determined we should explore the free trial. It seemed easy enough to set up a few tests before writing it off. Now, the only regret I have is...WHY DID WE WAIT SO LONG?!!?! This app is amazing! It does everything we need it to do, plus more. The best part is the ease of set up. So many of the other apps took us through the ringer, added on additional pricing for basic features any store would need, and provided little to no actual human customer support. This app is simple, straightforward, logical, and affordable. I had everything I wanted (including custom pricing set for over 75 items and 100s of variants) set up and tested live within a day or two. Additionally, the customer support reviews were right on- team members have responded within hours to each request, and fully answered each question I have submitted. We had the entire app up and running to our wholesale customers within 10 days. I would say this app is limited in what it can do, but for most B2B retailers, what they offer is what you need. In fact, having a simple app like this was one of the attractive qualities, as many other apps had so many variants and options that we wouldn't use, it was daunting to navigate. Suggestions I would love to see are : Show inventory (ready to ship) numbers available for each product on the Quick Order Form so shoppers can see what is available and what is out of stock before trying to add it to cart and see it is not available; Allow select shipping methods that are only available for WS customers (currently it will allow you to select or omit certain carriers, but it will do it sitewide); And offer a mass-mailing component for customers using Wholesale Gorilla. These are just bonus features that would make our own use of the app perfect, but otherwise we are just SO HAPPY we tried this app. I wish the Wholesale Gorilla tremendous success and growth.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

1 / 5 Share

Nov. 11, 2020

It's almost impossible to unsubscribe from this app. They insist you email them to unsubscribe, which I did, and they confirmed unsubscription (but suggested I hire a coder to ensure they hadn't left any code on my site). They are still taking payment 2 months later. Absolutely disgraceful.

Using app

4 months

Total reviews

5

Average rating

4.2

Developer Reply

I'm sorry for any confusion around the uninstall process. The only way to cancel billing for an app is to navigate to the Apps page in your Shopify admin and click 'Delete' next to the app you wish to cancel. We would never ask you to hire a developer to remove any of our code from your theme, so if you would still like assistance with this please reach out and we would be more than happy to take care of it asap. We are happy to issue a refund for any amount you feel you were incorrectly charged for. Since our app is uninstalled we no longer have permissions to do this, but if you reach out to Shopify support requesting a refund they will initiate the process. Sorry again for any confusion around removing the app. Please reach out if you have any questions or want us to check your theme code. Thanks!

5 / 5 Share

Oct. 19, 2020

Awesome app, Does pretty much everything I needed to offer wholesale to my customers. Support is crazy fast, Thanks Clementine! Never had any issues except when another app changed my theme. Sent support an email and it was fixed within 15 minutes, and that was on a Sunday. I have tried a number of wholesale apps and this was by far the easiest to set up and use. Was up and running in under an hour.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 10, 2020

We just started using Wholesale Gorilla at konzuk.com. We were very impressed by their sales support (Thanks Clementine!) answered the 100's of questions we had regarding functionality. Their tech support (thanks Zach!) exceeded our expectations finessing the interfacing to match our brand. We have already enjoyed successful wholesale orders using the platform—noting its ease of use and simplicity. We definitely recommend this application.

Using app

23 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 6, 2020

Best wholesale app out there. Great features, simple and easy, and the support team are really helpful.

Store

Zorali

Using app

About 2 months

Total reviews

16

Average rating

5.0

4 / 5 Share

Oct. 1, 2020

I really like how easy it is to use this app, and all the functionality - however - it slows my site down. Of all the apps I have, this is the main offender. I'm hoping they can fix this.

Using app

Almost 4 years

Total reviews

6

Average rating

4.2

5 / 5 Share

Sept. 29, 2020

We launched our site for both retail and wholesale a few days ago. Wholesale Gorilla has been easy to integrate. Alex and Clementine have been very responsive and helpful with my many questions. Thanks for making it easy for us!

Using app

18 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 29, 2020

The Gorilla app allows us to use different wholesale pricing within Shopify with great service and quick support when you need it.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 25, 2020

We added this app to our shopify to manage our wholesale accounts without having to pay Shopify themselves over 2 grand a month to basically do the same exact thing. This App has been AWESOME! It does everything we need and more! It was a little bumpy getting everything set up, but its the same as everything else, as we are not computer nerds. We are just a small business expanding into online ordering :) The customer service has been amazing, they are so helpful and walked us through every step of the way! I HIGHLY recommend Wholesale Gorilla if you are needing to maintain wholesale clients and have the ability to let them place orders online. Its streamlined and easy to work for the customer as well. P.S. This app does not interfere with the retail side of your online shop, it just adds a whole new side for wholesale customers and neither can see the other side. Wholesale is only available to wholesale, and retail is only available to retail. Hope this helps! Get this app!!!!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 24, 2020

Love the app! it does everything it says it will and the quick order form is perfect for our customers purchasing multiple tint colors as it saves customers having to add to cart on each item then shop again! so we love this. Also the set up of the discounts/pricing was really quick and we find it easy to maintain or update. The customer support is always amazing, helpful, super friendly and i have a response the next morning when i come to work :)

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 24, 2020

I've been using wholesale Gorilla for my wholesale website. Its been working amazingly and has helped so much with selling b2b as I don't sell to the public. Game changer for my business. And the response you get the team is always Pronto and efficient. Great App all round

Using app

About 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 16, 2020

The app works great, and any issues we came across were addressed and corrected immediately by the staff. Everyone is easy to work with and quick with a solution and offering assistance!

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 31, 2020

We've been using Wholesale Gorilla for a while now to run the wholesale portal on our shop and it's been a great experience. Every time we've encountered an issue the support has been great. Highly recommended!

Using app

Over 2 years

Total reviews

15

Average rating

4.9

5 / 5 Share

Aug. 28, 2020

I have been incredibly happy with Wholesale Gorilla. I had previously been working on figuring out how to make 4 or 5 different apps all work together to get my wholesale section to work, but once I found wholesale gorilla, it's really an all in one package. It works just as advertised, the quick order form is super sleek and useful, and the customer support has been amazing. They are very responsive, and do a great job at customizing the app to fit with your store's theme.

Using app

Over 3 years

Total reviews

2

Average rating

4.5

5 / 5 Share

Aug. 24, 2020

I've only been using the app for a short time, but I like it. It makes wholesaling your product very simple. Their customer service is amazing too!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 23, 2020

Great app and does exactly what I need it to do. Support documentation is thorough and my support questions have been answered very quickly. They've gone above and beyond helping me with small customizations especially for my store. I definitely recommend this app.

Using app

7 months

Total reviews

14

Average rating

5.0

5 / 5 Share

Aug. 21, 2020

Fantastic wholesaler app - that does everything you need and more, so glad to have found it. Great communication and team!

Using app

About 3 years

Total reviews

8

Average rating

5.0