Winback: SMS Marketing

Hi Vagabond Life, We're glad to know that our app has been helpful in recovering abandoned checkouts for your store, and that you've received great support from Joe. We truly appreciate your recommendation, and if you ever need any help, just let us know. Cheers, Gabriel

Hi 360SonicBrush, Thank you for your kind words about our app and support! We're happy to hear that the setup was easy for you and that it's been working well. We appreciate your recommendation, and if you ever need any assistance, don't hesitate to reach out. Warm regards, Gabriel

Hey Harajukustreetwear, It's fantastic to hear that our app has been delivering a great ROI for you since the very beginning! We're committed to providing a valuable service that contributes to the growth of your business. If you have any questions or need help, don't hesitate to reach out to us. All the best, The Winback Team

Thanks Amanda. And congrats on getting 50 sales through SMS within the first 3 weeks! Here is the screencast video I promised you :) https://www.loom.com/share/067d26826ca64cedadeaebb0d1a6b434

Thanks for your review :) I made a screencast video for you after I reviewed your account: https://www.loom.com/share/53bcb18ea18f4de48f62e0da5007ccf5

Thanks for your review. I made a screenscast to give you some suggestions. I think you can easily double the # of sales you are making through SMS: https://www.loom.com/share/df5ca573ea6941f8ae42a428d373d213

Thanks for your review Pako. and nice to meet you over zoom yesterday :) I made a screencast for you with some additional recommendations: https://www.loom.com/share/91a48a3007474d719c50f999c66ce161

Thanks for your review! Here are some suggestions to your messages and settings: https://www.loom.com/share/786855c4c5c4460880a2647ec6d4fa1b

Thanks for the review Mattia. Here are some tips to get even more out of SMS: https://www.loom.com/share/464eaf2d0ecc4efb933f552714774916

Hello Straton Watch Company, Thank you for your kind words! We're happy to know that you've been a satisfied customer for over a year now. It's great to hear that Joe was proactive in offering suggestions and helping you utilize new features. We appreciate your support, and if you have any questions or need assistance, please reach out anytime! Best regards, Gabriel

Hi FarmGirl Frosting, We appreciate your wonderful review! It's great to know that you've found our app user-friendly and helpful as a busy entrepreneur. If you ever need any support or have questions, please don't hesitate to reach out. We're here to help! Best wishes, Gabriel

Hello Jozelhair, Thank you for your amazing review! We're glad to hear that our app has been a game-changer for your business, and you've experienced impressive results with our templates and defaults. If you need any assistance or have questions in the future, please feel free to reach out! Best regards, Gabriel

We emailed you asking you for permission to turn it on, and we showed you what it would look like. We did NOT turn it on for you! All SMS apps (Postscript, SMSBump, etc) create discount codes on behalf of your store. We do the same thing since but the default is for you to use your own discount codes (or none at all).

Hello Two Wheel Gear, Thank you for your detailed review and valuable feedback! We're glad that our app has helped you with abandoned sales and customer interaction. We appreciate your kind words about our customized service and will certainly take your suggestions for improvements into consideration. Regarding your distorted logo issue, please feel free to reach out to us, and we'll be more than happy to help you resolve it. Thank you for being a mega user and adding our app to all three of your stores! Best wishes, Gabriel

Thanks for your review! I took a look at your messages and have a couple suggestions/comments: 1) First, great job replying to your responses. Most merchants just ignore the SMS responses. But I see you're going the extra mile by replying and giving advice to your customers on how to use the products. If you're not already, you can just email-reply to the email notification about the response, and that will get sent off as a text to the customer 2) You're already getting a great ROI, but if you wanted to save some money, you don't need to have product images in all 3 of your abandoned cart messages. The reason for this is that your shopper gets texted from the same number each time. And so they'll see the abandoned product image on the 1st message, and then the subsequent messages can just be text since they'll be in the same thread as the 1st message on their phone. Each product image counts as 2 message credits, so you can save yourself 4 credits if you disable the product image on the 2nd and 3rd abandoned cart message. 3) I took the liberty of cutting down your 1st abandoned cart message, so that it fits within 160 characters. This will save you a message credit :) Hi {FIRST_NAME}, it's Ebony's Beauty Hair&Skin. Still want {PRODUCT}? Get it here {CHECKOUT_LINK} Reply STOP to unsubscribe 4) Finally you're including a discount code in your abandoned cart messages, which is great. It gets automatically populated at checkout for your shoppers that click on the link. However you're not mentioning it in your message. Your shoppers are more likely to click the link if they know a coupon is waiting for them at that link :)

Thanks so much for your review. I hope you don't mind me sharing that the app made $60K for you in the 2 months that you've had it! I wish we can make a case study of how you're using the app because you're obviously killing it with SMS! Regardless I do have a couple suggestions for you to optimize it even further... In addition to what I told you about the product images in your abandoned cart messages, let me also suggest turning on abandoned browsers. Right now you're just messaging people who abandoned a checkout. But the majority of your visitors won't even add to their carts. You can reach these visitors with a mobile popup. It can get triggered after 60 seconds of looking at a product. With 2 quick taps, the shopper can get a discount code texted to them to buy the product they’re browsing. The message is fully customized, so the shopper thinks this you're giving him a discount for this exact product he was considering. And if they don't buy, the abandoned cart message sequence kicks in to remind him of the precise product he was looking at! It's super-effective in getting visitors at the top of the funnel. In fact, I wouldn't be surprised if you start getting more sales from abandoned browsers than from abandoned checkouts.

Thank you for your kind review. I just looked at your stats and messages, and sent you the following suggestions to optimize your account: 1) You don't need to have product images in both of your abandoned cart messages. The reason for this is that your shopper gets texted from the same number each time. And so they'll see the abandoned product image on the 1st message, and then the subsequent messages can just be text since they'll be in the same thread as the 1st message on their phone. Turning off the product image for your 2nd message will save you some money :) 2) To save additional money, see if you can keep your 2nd message below 160 chars. For example, if you replaced "Please use code "15OFF" for 15% Off today if you're still interested." with more concise text like "15% off at this link", you'll be under 160 chars 3) I recommend turning on a 2nd winback message. The subsequent winback messages (ex 30 days later) can be used for selling since you're already using the 1st message 1 day after delivery for a followup.

Thanks for your review. We only have 1 negative review (from the person below you) who hacked our system to use the app for free for 5 months and is now upset because they're being asked to pay $14/month lol In regards to our conversations, hope your broadcasts with textmagic go well. It's good you were able to find a cheaper alternative for SMS blasts to the UK. We charge $0.08/message for the UK which should get you a very positive ROI if you just used our app for abandoned cart and winback messages. But broadcasts to your entire subscriber list can be tricky when you have tens of thousands of subscribers. Let me know if you have any trouble exporting your subscribers

Thanks for your review. Happy to hop on a zoom call with you if you have more questions :)

Thanks John :) So pleased to see the app make almost 50 sales for you in just a couple weeks! That's as good as the FB Messenger app when everyone had prechecked status. Thanks for all the great feedback and suggestions (ex being able to segment based on collections... we are still working on that one)