Winback: SMS Marketing
Winback: SMS Marketing
Rating
3.4
feedback
90
chart
#4,715
All reviews
Rating Breakdown
Review RSS Feed
May 3, 2021
SMS is so much better than email or retargeting. Night and day difference. I was nervous about starting with SMS and did not want my customers to get upset about this intimate way of reaching them. But the app respects customers "awake hours". And the default settings and default messages are also very respectful and effective. I've installed this app on all my stores. Super easy and quick to get going with SMS marketing
You hit the nail on the head, with proper messaging it can do more than just notify, it can build a more loyal customer base. Plus SMS has a 98% open rate, no other medium comes close to that.
May 3, 2021
I Love this app! 15+sales in the early stages and I'm just getting started. I had a lot of questions and Joe helped answer all quickly and provided guidance on how to increase sells. He went above and beyond by scheduling a zoom call as an intro and helped me until I succeeded. If you want to feel like the people behind the app are cheering for your success, get this app! Thanks again for all your help Joe.
Been enjoying watching your growth and scale with Winback, sales are booming! Keep up the great work.
April 30, 2021
This app is amazing for winning back customers, gathering reviews, and sending out SMS campaigns. Joe is great help, sending custom videos of suggestions to help bring back more customers and increasing sales. Would definitely recommend this app.
Thanks Ari, you have been great to work with too! We love watching our stores grow with us. Nothing beats the ROI of SMS, nothing!
April 24, 2021
The app is amazing. Very simple in use with great results! Joe is a great person and very helpful! He sent me video recommendations to help me improve the performance even more! Support is great! He replies on emails, even on weekends! Definitely recommended! Nick
Hi Nick, Thank you for your wonderful review of our app! We're delighted to hear that you've found it simple to use and effective in delivering great results. It's great to know that Joe has been very helpful and provided you with valuable recommendations to improve your performance even further. We truly appreciate your recommendation, and if you ever need any assistance, don't hesitate to reach out. Best regards, Gabriel
July 13, 2024
(READ 2024 UPDATE BELOW) Amazing App! Definitely going to be investing more in this app than emails. I am a small biz and since September I've made over $7,000 (close to $8,000!) in reclaimed sales from this app alone! Easy to send campaigns and respond directly to your customers concerns. Sent a recent campaign to customers who never purchased before and the return has been AMAZING! Joe is quick to respond to any questions and even hop on a fast zoom call full of advice! If you're looking for an app to text - LOOK NO FURTHER. Seriously the best investment that has paid for itself a thousand times over by now. Thanks Winback & Joe! 2024 UPDATE: HORRIBLE! DO NOT use this service do not expect any assistance with help. For the holiday season my SMS sent to only HALF of my subscribers costing me thousands in sales. They kept telling me they were looking into it and it was fixed and each time was the same issue. This went on for 4 months, I requested reimbursement for 3 months, should have been 4 since I didn't use an entire month, and they keep saying they are escalting the issues and that they have fixed them but it still only would send to half my subscribers. The interesting part was they were saying it was a carrier update- I have my personal number on the subscriber list, out of 4 campaigns my number had a SMS delivered one time- the second one, so if it was a carrier update it should never be delivered to my number. This leads me to believe it was an internal issue. They do not reply anymore and they do not assist. DO NOT USE THIS SERVICE!!!!
Hi Booty Scrunch Mami, We're absolutely thrilled to hear about your success with our app and the impressive reclaimed sales figures! It's great to know that our easy-to-use features and responsive support have made a difference for your small business. Thank you for your kind words, and if you ever need any help, just let us know. Best regards, Gabriel
March 30, 2021
Lots of reclaimed sales from abandoned carts. I had no idea how much revenue was lost due to this! Increase of over 15% in sales in the first month the Second month on track to do the same! Great system Highly recommend it!
Hi Acoustic Vibes Music, It's amazing to hear about the significant increase in sales you've experienced with our app! We're happy to know that our system has made a difference for your business, and we truly appreciate your recommendation. If you ever need any assistance, feel free to reach out. Warm regards, Gabriel
March 29, 2021
SMS marketing has been the BEST! They are quick to your emails and responses, also provides feedback on how to help with your conversion rates! This has been one of the best SMS texting programs we have found!
Hi Mama llama's Barn, We're delighted to know that our SMS marketing app has been the best for you! Our team is always here to provide quick responses and helpful feedback on your conversion rates. Thank you for your kind words, and if you ever need any support, we're just an email away. All the best, Gabriel
March 25, 2021
Being in the UK, the SMS rates are higher than US. But this app has the lowest rates we found for the UK (cheaper than smsbump and postscript). We only use it for abandoned checkouts because of the UK costs. But it's still a very good ROI, getting us 60+ sales per month. It's simple and it works. And you just set it and forget it.
Hi MADEBYSUNDAY.COM, Thank you for sharing your positive experience with our app, especially regarding our competitive SMS rates for the UK market. We're glad to hear that our simple, effective solution has been providing a good ROI for your business. If you ever need assistance or have questions, don't hesitate to get in touch. Best wishes, Gabriel
March 23, 2021
Great app, helped recover abandon checkouts on my store. Great support received from Joe as well. I recommend.
Hi Vagabond Life, We're glad to know that our app has been helpful in recovering abandoned checkouts for your store, and that you've received great support from Joe. We truly appreciate your recommendation, and if you ever need any help, just let us know. Cheers, Gabriel
March 23, 2021
Great app! Easy to setup and works great. Support is always there if you need help. Will recommend the app to everyone!
Hi 360SonicBrush, Thank you for your kind words about our app and support! We're happy to hear that the setup was easy for you and that it's been working well. We appreciate your recommendation, and if you ever need any assistance, don't hesitate to reach out. Warm regards, Gabriel
March 23, 2021
Customer service has been amazing! And the app is so easy to use. It has definitely helped me "win back" some customers and abandoned carts!
Hello Blossom Lifestyle Boutique, We're thrilled to hear that our app has been a great help in winning back customers and abandoned carts for you! We truly appreciate your kind words about our customer service. Your success is our top priority. If you ever need assistance or have any questions, please don't hesitate to reach out. Best regards, The Winback Team
March 22, 2021
The app has helped us save a lot of orders and we are very grateful to Joe for his constant follow-up and advice.
Hi Anne Pro team, Thank you for sharing your positive experience with our app! It's wonderful to know that it has helped you save many orders. We're glad that Joe has been able to provide valuable advice and support. If you ever need further assistance, feel free to contact us anytime. Warm regards, The Winback Team
March 21, 2021
The app pays for itself and has been since week 1, very happy with the ROI I’ve been seeing and will continue using it
Hey Harajukustreetwear, It's fantastic to hear that our app has been delivering a great ROI for you since the very beginning! We're committed to providing a valuable service that contributes to the growth of your business. If you have any questions or need help, don't hesitate to reach out to us. All the best, The Winback Team
March 19, 2021
3 REASONS NOT TO USE THIS APP: 1. The metrics that are used are totally false. I brought this up to Joe that it makes it seem like the app has brought in a lot more money it actually did and he told me to go use another app instead. The app literally said that I had made a certain amount JUST from the app that month when I hadn't even made that much at all! Insane! 2. Please beware his prices are WAY MORE EXPENSIVE THAN OTHER APPS! I switched to Postscript and I am much happier now and pay a lot less for much better service. Thank you for giving me the suggestion to switch apps, Joe. Great suggestion! 3. He is the only customer service agent so his responses are very slow in comparison to other apps. *All of this was documented via the chat and e-mails.*
Hello, The Dog Mom Club, It's always sad when someone has a bad experience with us. Let's start to make things right by addressing all issues you brought up: We use both click-through and read-through attribution, just like all other email apps (like Klaviyo) and SMS tools (like Postscript). All orders we take credit for are tagged in Shopify and can be verified with UTM parameters. Shopify would not allow us to do marketing event attribution through order tags if we were not doing it correctly. Our prices (0.96c/SMS) are cheaper than Postscript and SMSBump. Anyone can look this up and do a simple cost comparison. We're a small team, so it may take us a few hours to respond to a ticket. However, once we get to a ticket, we put our best efforts into fixing it as fast as we can. Please reach out to me at [email protected] so we can discuss how to make it up to you. We want to ensure your satisfaction and provide the best possible support for your business. Thank you for your feedback.
March 10, 2021
This app is awesome and a great addition to my shop. I get to respond to follow up texts from my customers and hear what they had to say on their purchases. Joe is also very reachable and a great help!
Thanks for your kind review :) Here's a screencast I made for you with some suggestions on how to get more out of the app: https://www.loom.com/share/035b87ee48124aa39d9074ae882dafa1
March 6, 2021
This is one of the best marketing automation softwares! This app has allowed us to scale our SMS marketing completely hands-free.
Thanks for your review. I made a screencast with some suggestions for your message settings: https://www.loom.com/share/0df9e6a5b0fe49cb8a391277cb0396b6
Feb. 12, 2021
Joe has been great to work with. We started the text program approximately 2 weeks ago and it has resulted in so many extra sales! It's super easy to launch a campaign and to measure metrics. Highly recommend.
Thanks for your review! Here's a screencast with some suggestions for you: https://www.loom.com/share/0f31e9c025c042e48b15c699df5f384e I also noticed from your campaigns that you're announcing your FB live sales. If you do a lot of FB lives, you may want to check out our other app: http://sold.as/
Feb. 8, 2021
This app is awesome! I am a small clothing business and have had great results. In just a short amount of time, we have boosted sales by 300% I definitely recommend. A great way to reach customers.
Thanks for your review. Please see this screencast for our suggestions to your settings: https://www.loom.com/share/baab289c5d7a449396657ab4c9d9116c
Jan. 18, 2021
I give Joe 5 stars! He is so helpful and happy to explain things. I just started with the application and it seems to be working well. I thoroughly enjoy the app and the support is wonderful!
Thanks Amanda. And congrats on getting 50 sales through SMS within the first 3 weeks! Here is the screencast video I promised you :) https://www.loom.com/share/067d26826ca64cedadeaebb0d1a6b434
Jan. 13, 2021
This app is great ! I’ve made 500 additional orders with winback. My business has grown so much with this app
Thanks for your review and congrats on reaching 500 sales through SMS! Here's a screencast with some suggestions for your account: https://www.loom.com/share/c650be8fd2414198bd6664683fbcc638