Winback: SMS Marketing

Jan. 13, 2021

This app is great ! I’ve made 500 additional orders with winback. My business has grown so much with this app

Dec. 29, 2020

First time trying text message marketing and it's so easy and is generating lots of sales! My customers are also loving the automatic order follow ups.

Dec. 11, 2020

Performs great. I was confused it had unlimited sms but works great. Highly appreciated . Recommended

Dec. 3, 2020

This app is really awesome and I have gain so much extra revenue because of it . You should definitely add this app to your store.

Nov. 27, 2020

Great app and Great customer service, They are always online ready to help. Thank very much. Highly recommend

Nov. 9, 2020

This app is awesome! I've gotten sales from the extra contact and it's really easy to use! The staff is very helpful and responsive too.

Nov. 9, 2020

Very helpful team. Easy to use. Staff keeps in touch. They will update you via email about your progress.

Oct. 21, 2020

Excellant APP to recover lost sales! Highly recommend it. Thanks Joe for prompt support and suggestions.

Oct. 20, 2020

Great app. Very easy to use and very easy initial setup. Sms are way more effective than emails in recovering abandoned carts and checkouts. Very responsive developer.

Oct. 16, 2020

Does exactly what it says. Very nice customer support. I definitely recommend for abandoned checkout recoveries.

Oct. 2, 2020

Excellent app!! I'm really loving the app overall, a TON of customer engagement.. they seem to love it.. sometimes hard to keep up with them lol...And I've gotten so many sales it's truly unreal! For just $30/mo, in 5 months, I've made $10,000 total revenue just from this app alone! So, a $150 investment made me about $6000 profit. Yea, I'd say it's pretty awesome.

Nov. 1, 2023

Seems they are no longer in business and offer no support anymore, I was a customer for 2 years and now I just get a 504 error when entering the app. Such a shame because this app generated over $500k in revenue for me :(

Sept. 17, 2020

Excellent product!! I am still learning...but the ease of use is extremely customer friendly for a busy entrepreneur!!

April 30, 2021

This app has been a game changer. My customers don't open our emails. But SMS is a completely different beast. Whenever I send a campaign out, I see an instant spike in traffic and sales. I was skeptical of the app's 35X ROAS claim. But we are well above that just by using their templates and defaults.

Aug. 18, 2020

Fantastic customer service helping us get setup. They loaded in our existing data so that we can start sending campaigns to our 3000 subscribers. SMS is the future of marketing and this app makes it so easy (too easy!) to get started :)

Sept. 5, 2020

Update: There was no miscommunication in the email. I checked and verified that winback staff created coupons in my store without permission and sms prompt was on my live site. It is not acceptable to make changes to a business website without permission. —- OVERLY AGGRESSIVE!!! They turned on a feature to our live site which tells customers they will receive 10% off if they provide their phone number. Seriously! They just turned it on and sent us a message afterwards informing us. I have never seen such unprofessional and overly aggressive behavior. The app “appears” effective but didn’t do much compared to what the standard free emails do anyway. I was already on the fence about deleting it and then they had the nerve to implement a 10% sale on my site without my permission!!

Aug. 26, 2020

I actually really like this app and it has helped us with abandoned sales and as a great check-in with customers after they purchased....BUT you do need to check your responses and text people back. So it's great for customer interaction, but in turn, you also need/want to manually text/re-engage your customers. So it's a new task added to the daily customer service. I am not really sure how it stacks up to other text marketing options but I do know this one is very easy and straightforward. And mainly, I felt compelled to write this review because I was blown away when the developer sent a customized video on my account/sales performance and which settings I should change to make it better. That is something you don't see often. I followed his recommendations exactly and it's working. I added the app to all 3 of my stores (Canada, US, Europe), so I guess I am a mega user. Drawbacks: It would be nice for a little more customization. Right now on the abandoned sales capture, it shows a really distorted version of our logo which I really hate so I'm still working on fixing that. But the text function is a great funnel that works quite well. I would probably rate a 4/5 but with the customized service, It deserves a 5. And who knows, maybe the developer will even read this and help me fix my distorted logo!

Aug. 11, 2020

As I was looking for an alternative for SMS Bump - I came across Winback - Now it handles all my Abandoned Cart flows and SMS campaigns! It's Fantastic! What is great about this particular SMS app is that Joe is always extremly helpful and replies to any questions I have in minutes! Highly recommend this app! By far the best ROI app that you can have on your store! Text marketing for the win!

July 23, 2020

This app has been in helping me be more in touch with customers, and has also gotten me some extra sales since installing. The Zoom call with Joe was also a nice touch

July 20, 2020

Winback SMS marketing is one of those apps that pays for itself and far beyond. If you don't install this app, you're simply leaving money on the table! With most email providers segmenting incoming emails into a "promotions" folder, email marketing is in decline. If you truly want to effectively recapture checkout abandoners or market to past customer, SMS marketing is the most direct way of doing so. Which Winback does all automatically. One of my top 5 favourite apps for my store.