Winback: SMS Marketing

Thanks for your review :) I made a screencast video for you after I reviewed your account: https://www.loom.com/share/53bcb18ea18f4de48f62e0da5007ccf5

Thanks for the update. Yes our free trial is not unlimited. This particular store spent $29 on the app and made 62 sales from it. The ROI was 56X and I'm glad these results are appreciated!

Thanks for your review. I made a screenscast to give you some suggestions. I think you can easily double the # of sales you are making through SMS: https://www.loom.com/share/df5ca573ea6941f8ae42a428d373d213

Thanks for your review Pako. and nice to meet you over zoom yesterday :) I made a screencast for you with some additional recommendations: https://www.loom.com/share/91a48a3007474d719c50f999c66ce161

Thanks for your review. I know you just started using the app a couple weeks ago, but I made a short video here for some suggestions moving forward https://www.loom.com/share/ebcce457431645a4a140547771e1cac7

Thanks for your review! Here are some suggestions to your messages and settings: https://www.loom.com/share/786855c4c5c4460880a2647ec6d4fa1b

Thanks for your review Michael! We made this quick video for you to give you some tips on optimizing your message and account settings: https://www.loom.com/share/fcfa05b6b36148d0b38d967ccaa43a7b

Thanks for the review Mattia. Here are some tips to get even more out of SMS: https://www.loom.com/share/464eaf2d0ecc4efb933f552714774916

Hi Shopedian, Thank you for your positive review! We're glad to hear that our app has been effective for abandoned checkout recoveries and that you've enjoyed our customer support. Your recommendation means a lot to us. If you need any assistance in the future, please don't hesitate to reach out! Best wishes, Gabriel

Hi Fallopian Tube Formula, Thank you so much for your fantastic review! We're thrilled to know that our app has significantly contributed to your sales and customer engagement. It's great to hear that you've experienced a solid return on your investment with us. If you ever need any help or support, please feel free to get in touch! Warm regards, Gabriel

Hello Straton Watch Company, Thank you for your kind words! We're happy to know that you've been a satisfied customer for over a year now. It's great to hear that Joe was proactive in offering suggestions and helping you utilize new features. We appreciate your support, and if you have any questions or need assistance, please reach out anytime! Best regards, Gabriel

Hi FarmGirl Frosting, We appreciate your wonderful review! It's great to know that you've found our app user-friendly and helpful as a busy entrepreneur. If you ever need any support or have questions, please don't hesitate to reach out. We're here to help! Best wishes, Gabriel

Hello Jozelhair, Thank you for your amazing review! We're glad to hear that our app has been a game-changer for your business, and you've experienced impressive results with our templates and defaults. If you need any assistance or have questions in the future, please feel free to reach out! Best regards, Gabriel

Hi Matsidiso, Thank you for your fantastic review! We're delighted that our app has made SMS marketing easy for you and that our customer service has been helpful during your setup process. If you have any questions or need assistance, please don't hesitate to reach out! Warm regards, Gabriel

We emailed you asking you for permission to turn it on, and we showed you what it would look like. We did NOT turn it on for you! All SMS apps (Postscript, SMSBump, etc) create discount codes on behalf of your store. We do the same thing since but the default is for you to use your own discount codes (or none at all).

Hello Two Wheel Gear, Thank you for your detailed review and valuable feedback! We're glad that our app has helped you with abandoned sales and customer interaction. We appreciate your kind words about our customized service and will certainly take your suggestions for improvements into consideration. Regarding your distorted logo issue, please feel free to reach out to us, and we'll be more than happy to help you resolve it. Thank you for being a mega user and adding our app to all three of your stores! Best wishes, Gabriel

Thanks for your review Pete! It especially means a lot because you tried SMSBump and decided to keep our app :) I made a 2-min screencast for you to give you a couple quick suggestions to get even more out of Winback SMS: https://www.loom.com/share/a454c5a71420407e9dd20b6bf68da235

Thanks for the review. Nice to see it's already doing thousands of dollars in extra sales during your free trial :) Happy to get on a zoom call with you and your agency partner. If your agency can refer us to other successful merchants like yourself, we'd really appreciate it!

Thank you Sam! I realized I forgot to reply to one of your questions in our email about abandoned browsers. The mobile popup gets triggered up to 60 seconds of looking at a product. So it's not like any visitor gets the discount. They have to be actively reading about the product for 60 seconds on their phone. And then with 2 quick taps, the shopper can get a discount code texted to them to buy the product they’re browsing. The reason this is so effective is that if they don't buy, the abandoned cart message sequence kicks in to remind them of the exact product they were looking at. But I understand if you don't want to use the abandoned browser feature if you don't want to give out discount codes. You can just stick with the abandoned checkouts like you have, and you'll continue to get great results :)

Thanks for your review! I took a look at your messages and have a couple suggestions/comments: 1) First, great job replying to your responses. Most merchants just ignore the SMS responses. But I see you're going the extra mile by replying and giving advice to your customers on how to use the products. If you're not already, you can just email-reply to the email notification about the response, and that will get sent off as a text to the customer 2) You're already getting a great ROI, but if you wanted to save some money, you don't need to have product images in all 3 of your abandoned cart messages. The reason for this is that your shopper gets texted from the same number each time. And so they'll see the abandoned product image on the 1st message, and then the subsequent messages can just be text since they'll be in the same thread as the 1st message on their phone. Each product image counts as 2 message credits, so you can save yourself 4 credits if you disable the product image on the 2nd and 3rd abandoned cart message. 3) I took the liberty of cutting down your 1st abandoned cart message, so that it fits within 160 characters. This will save you a message credit :) Hi {FIRST_NAME}, it's Ebony's Beauty Hair&Skin. Still want {PRODUCT}? Get it here {CHECKOUT_LINK} Reply STOP to unsubscribe 4) Finally you're including a discount code in your abandoned cart messages, which is great. It gets automatically populated at checkout for your shoppers that click on the link. However you're not mentioning it in your message. Your shoppers are more likely to click the link if they know a coupon is waiting for them at that link :)