Xenforum
Overall, the reviews are strongly positive about the app’s core value: it helps merchants add a forum or community space to their Shopify store with relatively easy setup, good design, and useful functionality. Many reviewers praise the customer support, often naming the developer as responsive, helpful, and willing to fix issues quickly or assist with customization and migration from other forum platforms. Several users also note that the app can reduce support workload by letting customers ask and answer questions publicly, and that it integrates well with Shopify login and branding. The negative feedback is mostly about support responsiveness, missing or limited features, and occasional technical issues. Some reviewers report slow replies or no replies at all, especially when they need help with customization, email notifications, verification emails, spam controls, or performance problems. A few mention that the app can feel limited in flexibility, has a learning curve, or needs more professional/social sharing features. There are also complaints about load times and certain functions not working reliably for some users, though in some cases these issues were later resolved and the review improved.
Review RSS feed
I have wanted to have user forums on our site for 10 years, but we were on an old legacy website and it just wasn't feasible. Then we upgraded to Shopify, and with the app store, anything is possible. I finally chose Xenforum as my solution after looking at a number of competing products. Installation was a breeze. But I wanted to run the forums in the "embed" mode, so they would show up with the same branding and layout as any other page on our site. This caused a number of minor layout and functionality issues, which I wasn't sure were solvable. So I created a forum especially for reporting forum issues, and had all of my employees pound on the forums and report bugs. We came up with 6-8 bugs with no idea how to fix them. Some of the issues I was sure had nothing to do with the Xenforum, but were probably Shopify theme issues. I took a short break from work, and when I came home, the developer Chis Ad had fixed ALL of the issues! That is some outstanding customer service. I could not be more happy with the product and the customer service, and I finally have great user forums after 10 years. I would highly recommend this product to anyone wanting to add community engagement to their site. Thank you, Xenforum!
So far I am pretty happy with it. I wish there was more flexibility for headers in each individual page, but so far that is my only "complaint".
Diese App funktioniert wirklich sehr gut. Das Design ist auch entsprechend modern eingerichtet und man kann sich gut zurecht finden. Der Support ist wirklich sehr hilfreich.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.