All reviews

Rating Breakdown

  • 5
    32% (69 ratings)
  • 4
    11% (23 ratings)
  • 3
    5% (10 ratings)
  • 2
    7% (15 ratings)
  • 1
    45% (96 ratings)
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5 / 5 Share

May 15, 2024

As a general point, the Xero Sync Integration is absolutely essential to our business - I don’t know how we’d do the bookkeeping for a Shopify-based business without it. I am writing a review after the resolution of a recent problem; we had a longstanding issue where we had a gap in our data for 18 months that we hadn’t got round to solving due to Covid backlogs. When I finally got around to it sorting it, I couldn’t make the data exports work properly. I was very worried this meant months of extremely tedious labour to manually enter all the data into Xero. Thankfully Irfan came to the rescue. He worked diligently and very efficiently with the developers, and they were able to investigate and diagnose the problem, and offer a solution. All of the data is now in automatically exported into Xero, and completely up to date. I am incredibly grateful to Irfan and the developer he worked with - please keep doing what you're doing guys, it is really appreciated.

Using app

--

Total reviews

1

Average rating

5.0

1 / 5 Share

Oct. 5, 2023

Throws an error and flat out doesn't export orders if the customer name already exists in Xero... Isn't that a pretty basic flaw? We have to manually add orders regularly. Why we have to pay for this amateurish app with no alternative options and Shopify don't make their own I've never understood.

Using app

Over 7 years

Total reviews

2

Average rating

1.0

Developer Reply

Thank you for your feedback. We sincerely apologize for any inconvenience this has caused. Our support team has reached out to learn more about the issue you are facing. We hope to get you back on track as soon as possible. Thank you for your patience.

1 / 5 Share

Oct. 5, 2023

Poor customer service. Emailed and received no answer. I then connected via chat and took a while for them to take note of it. Opened a new ticket disregarding any screenshots or descriptions I put before. Did no thorough investigation and came back after two days telling me something I already knew, washing their hands that it was a XERO mistake (clearly wasn't). I re-wrote on an email the issue and asked to escalate. I received a standard response that it will "take a while" and I should upload to XERO manually. We pay $20/mth for a product that doesn't work and has no solution, unless you sell without Duties and Tax.

Using app

Almost 5 years

Total reviews

2

Average rating

3.0

Developer Reply

Thank you for your feedback - we are very sorry to hear about the delay in communication you’ve experienced. We can certainly understand how this can be frustrating and take your feedback seriously. I have checked in with our support team and can see that they are currently investigating the issue. We hope to get you back on track soon as possible. Thank you for your patience while the team works to get to the bottom of the issue.

5 / 5 Share

March 24, 2023

This app has made a huge difference to my book keeping, as it sends all my Shopify invoices into Xero at the end of each day and itemises all the items sold, so really easy to keep track of sales types and best sellers etc. Love it.

Using app

About 7 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your kind review! We are so glad to hear that Xero helps make running your business easier. Thanks for choosing Bold!

5 / 5 Share

March 9, 2023

Great app and saves plenty of time with tonnes of automation going on behind the scenes. Their support is also pretty responsive.

Using app

Over 5 years

Total reviews

9

Average rating

5.0

Developer Reply

Thanks for your kind review! We're always here to help with anything you may need. Thanks for choosing Bold!

5 / 5 Share

March 6, 2023

Payments download to Xero daily - straight forward to reconcile with info min of 100 charactors to kdkdk.

Store

abeeco

Using app

Over 4 years

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for your review, we are so glad to hear Xero fulfills your needs! Thanks for choosing Bold!

5 / 5 Share

March 3, 2023

We've used the BOLD / Xero App for the last 3 years and never had any issues with it, it does exactly what we need and hasn't let us down once, so we would fully recommend it! we often have to export the data on the same day, (in order to send an invoice to a customer from Xero) although we have it set to export at the end of every day and we've never had any issues with this happening, everything does as it says on the tin, couldn't fault it.

Using app

Almost 3 years

Total reviews

6

Average rating

3.7

Developer Reply

Words like yours make our day! We are so glad our solutions make your life easier. That is exactly what we strive for. Thanks for writing in and thanks for choosing Bold!

4 / 5 Share

March 2, 2023

Saves me time and seamlessly happens in the background, I would like to see better mapping to Xero - at the moment we can only map to one sales code, which then requires recoding in Xero. I think that when mapping fails there should be better alert system because it usually means that there is a data issue that should be fixed.

Using app

Over 2 years

Total reviews

1

Average rating

4.0

Developer Reply

Thanks for taking the time to write in with your feedback, we will certainly pass that along to the team. Have a wonderful day going forward and thanks for choosing Bold!

5 / 5 Share

March 2, 2023

Great app and does exactly what it promises! A little expensive but we need it to simplify processes.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your feedback, your words are much appreciated! We're glad to hear the app makes life a little easier!

5 / 5 Share

March 2, 2023

This app has worked well for us and does precisely what it promises. Customer service is responsive as well. Thanks!

Using app

Almost 3 years

Total reviews

4

Average rating

5.0

Developer Reply

We're so glad to hear the app meets all your requirements. We are always happy to help. Thanks for taking the time to write in!

5 / 5 Share

March 1, 2023

Great product. This app does what it's supposed to do without the complicated integration process that most apps of this nature have.

Using app

About 2 years

Total reviews

5

Average rating

5.0

Developer Reply

Appreciate the kind review! We so are glad to hear you are finding the app easy to set up and use. Thanks for choosing Bold!

5 / 5 Share

Feb. 28, 2023

Does the job and works fine for my business. I still don't know why I need to write 100 characters as I don't have much to say.

Store

Magic T

Using app

Almost 3 years

Total reviews

10

Average rating

3.2

Developer Reply

Thank you for your kind review. Your feedback is much appreciated! Thank you for choosing Bold!

4 / 5 Share

Feb. 27, 2023

Works well for importing data from shopify to Xero. All setup and it done automatically. Bold does have good support.

Using app

About 7 years

Total reviews

1

Average rating

4.0

Developer Reply

We are glad that we were able to meet your requirements! We are always here to support you with anything you need. Thanks so much for writing in!

1 / 5 Share

Feb. 16, 2023

was great for a while but then sync didn't work anymore so after 3 months of trying to fix and still having to pay for it. I uninstalled.

Using app

Over 5 years

Total reviews

2

Average rating

1.0

Developer Reply

Thanks for writing in with your feedback. We are very sorry to hear you encountered some problems with the app. Our team has reached out to see if they can help make things right. Please keep an eye out for an email from our team. We are always happy to help our merchants when facing any roadblocks!

5 / 5 Share

April 20, 2022

This is a huge time-saver for us! We've been using for a couple of years now. In the early days we regularly had a handful of missing transactions each month - not many, but still a bit painful to resolve. However, that's no longer the case and we get a seamless transfer to Xero every month which makes life easy. Really happy with how it works for us.

Using app

Almost 3 years

Total reviews

8

Average rating

4.0

3 / 5 Share

April 5, 2022

I have used BOLD for 2 years. They were super generous with their free plan that lets business owners focus on growing their new store rather than doing the accounting. We started selling internationally and the BOLD integration picks up the wrong field to reconcile international payments using the international payment amount not the local currency amount that Shopify pays. Support just told me - this is not an issue we are going to solve soon as we are working on more important things. Nick - never tell your customer their issues isn't important. What would have been awesome was that it was added to the backlog or let the community vote if this is an issue that many people are facing.

Store

Warndu

Using app

About 3 years

Total reviews

9

Average rating

4.0

1 / 5 Share

March 16, 2022

This is my first review on Shopify and I am really disappointed. As a business owner I wear many hats, so expect that a Shopify to Xero App would do all the heavy lifting for me. Unfortunately this is not the case. 60% of my data is showing an "error" message and I am unable to manually pull the data across. My bookkeepers and I have been through to ensure the mapping is correct. Then went back through my emails to support to realise that this was not an isolated issue.., and that's when this App was free. Now that I have been paying for this App for a while now it seems the same issues are there but we're paying for it.

Using app

Over 4 years

Total reviews

1

Average rating

1.0

5 / 5 Share

Feb. 27, 2022

Thanks to Deelen and the team for your incredible support sorting out my sync glitch! Your patience and diligence in ensuring this problem was fixed as quickly and efficiently as possible was much appreciated. Thank you!

Using app

Almost 5 years

Total reviews

2

Average rating

5.0

1 / 5 Share

March 8, 2022

DO NOT USE THIS COMPANY! Atrocious Support. I have had an urgent ticket open for 4 months and they have made no attempts to help me, they simply state it is with the developers. I've spent weeks manually fixing the data up and I'm still paying full price for the App. Don't risk it go elsewhere as I am about to (which is really annoying because they know its really hard to change apps in the integration space. Horrible company, STAY AWAY TRUST ME. Don't just take my word for it, the majority of their reviews are 1 Star.

Using app

About 4 years

Total reviews

6

Average rating

4.3

5 / 5 Share

Dec. 21, 2021

Updated my review Bold have been amazing in thier help and service. I will continue using the service after this experience :)

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

We're so happy to hear that our support team was such great help to you! Thanks for choosing Bold! :)