Yanet Returns & Exchanges

Dec. 16, 2025

Bespoke support by Alex, very helpful, very quick - perfect.

Dec. 14, 2025

So responsive and helpful! Connected with one of team member, Alex and he's very helpful and humble.

Dec. 11, 2025

Thanks Alex

Dec. 11, 2025

Aun no hemos comenzado a utilizar la app pero desde el dia 0 tienen muy buen apoyo desde el lado de soporte

Dec. 10, 2025

so responsive and helpfull! awesome!

Dec. 9, 2025

The app is easy to set up, and Liam provides excellent customer support and service!

Nov. 27, 2025

Amazing Support!! Thank you for making return and exchange so smooth

Nov. 25, 2025

makes the returns and exchange process really easy, very good customer support as well

Nov. 24, 2025

Excellent service and very helpful customer support team, thanks for Tracy

Nov. 21, 2025

My experience with Yanet was smooth and quick. Tracy assisted me and she was extremely helpful and patient. Really appreciate her support!

Nov. 20, 2025

i just need refund for my costumers, and no complex shipping things, nice interface, easy to set up, and what we all love the most, good service, thanks Alex for the help on the set up

Nov. 20, 2025

Alex is great! every little issue i have he's able to assist right away and in no time! really appreciate the support, super happy with my experience with YANET over all

Nov. 17, 2025

Brilliant help from the team as we worked through an issue with processing the transaction. They were quick to respond and fix. I love this app!

Nov. 15, 2025

Fantasic customer service by Tracey!

Nov. 13, 2025

Nov. 10, 2025

Excellent service! I had a great experience with Alex from Returns and Exchanges. He was professional, patient, and very attentive to my questions. The support I received was clear, friendly, and efficient. The app itself seems wonderful — easy to use, well thought out, and perfect for managing returns smoothly. It’s refreshing to see such great customer service combined with a tool that actually works the way it should. Thank you again, Alex, for your help and dedication!

Nov. 9, 2025

Prompt service when requesting support, Alex was quick to respond and made the process so easy!

Nov. 7, 2025

Yanet: Returns and Exchanges is an amazing app that makes handling returns and exchanges so much easier! The interface is clean, intuitive, and integrates smoothly with Shopify. It helps us save a lot of time managing customer requests, and our customers also find it very easy to use. A special thanks to Alex from the support team — he was incredibly patient and professional, helping us set up everything step by step and answering all our questions promptly. Excellent service and great experience overall! Highly recommend this app to anyone who wants a reliable, easy-to-use returns solution.

Nov. 4, 2025

Oct. 31, 2025

The app has potential and offers an impressive range of features for a free tool, but it’s unnecessarily cumbersome. Many of the reviews focus on customer service rather than the actual product, which makes sense. Even basic customizations often require knowledge of CSS or manual code adjustments. I encountered several layout and styling issues that required manual corrections. For someone without technical experience, it would be overwhelming. For me, it was very frustrating. Another concern is that several key features can only be activated by contacting their customer support, which feels intentional and explains why most reviews focus on support rather than usability. It’s a good concept with a lot of promise, but the setup feels more like a developer’s tool than a true plug-and-play app. If the team focused on fixing bugs, allowing full access to features by default, and making customization options accessible through the interface instead of through CSS, this would easily be one of the best free return apps available on Shopify.