Yanet Returns & Exchanges

I am so glad that i found this app and Alex to help me seamlessly set it up. Kudos to the team for making the app as easy.

Ich nutze Yanet: Returns and Exchanges in meinem Shop, und ich könnte nicht zufriedener sein. Die App macht das Einreichen und Verwalten von Rückgabe- und Umtauschanfragen unglaublich einfach. Besonders gefällt mir die klare Struktur in den verschiedenen Schritten, die den gesamten Prozess für uns und unsere Kunden transparent und nachvollziehbar macht. Dank Yanet haben wir jetzt endlich ein professionelles Rückgabeportal, das unsere Kunden genauso schätzen wie wir. Absolute Empfehlung!

That's app is amazing, customer support so kind and fast for help.

Hands down, Yanet's return portal app is the best in the business! Tracy and Alex provided exceptional support every step of the way, making the setup seamless and addressing all my queries promptly. They truly went above and beyond to ensure everything was tailored to my needs. What impressed me most is the app's flexibility. It allows almost every modification imaginable, giving me complete control over the return process. It's even more customizable than some paid apps I've tried before. If you're looking for a reliable and versatile return solution, Yanet is the way to go. Give it some time to explore its full potential—you won't regret it!

It is easy to set up and use. I like the flow of it. I give it four stars because I can not seem to remove the return to store option. I do not have a physical store and there is no point for me to have that option on there. Also, I wish there was a way to get a return label configured into the app. I have to create a separate return in Shopify to generate the label. It would also be great if an invoice can be created for them to pay for the difference on an exchange in the return portal. I do not know if I do not have something set up or not to do this. However, it would be wonderful to have these steps.

It's easy to manage return/exchange process. Amazing APP.

I was completely impressed with their professionalism and customer service. I have no words to describe this incredible applications. The surprising part is it has all the premium features for free! Thank you so much for serving the community.

Esta APP es maravillosa !!, es muy intuitiva y fácil de configurar. Permite al cliente subir una foto del producto, personalizar las razones de la devolución, obteniendo un feedback interesante para nosotros, etc. Además, Tracy de atención al cliente responde muy rápido y son muy amables. Gracias, muy agradecido.

Good experience so far.

Works as expected which for a free app is a WOW! Factor. However, for whatever reason, the app doesn't allow multiple items to be 'Returned'. Admin has to select each item individually in an order and create multiple returns (e.g. if 4 line items are present, each will have it's own return) which is very surprising. Would have given it 5 stars if not for this little detail missing. TLDR: Cannot process return in a single ID, if there are more than 1 line items in an order.

WOW WOW WOW This is the best app we have installed on our store to date. I was searching for an app to streamline our returns and exchange procedures as this is very time-consuming with customer interaction, we now guide them to use the portal provided by this app and the features and functionality are amazing and can be totally customized to suit your needs. There are options to add images and descriptions for warranty claims and the design and feel is so user friendly for both customer and admin experience. I have to especially thank Tracey from support as she was very patient with my specific requirements and helped guide me through the initial process which is now up and running and will benefit our store a lot. On. As an early bird, this app is currently still free so catch it while you can you won't be disappointed. Xin Cam On

The app's interface is very intuitive and it allows me to customize the return policy according to my business needs.the customer support team is fantastic and Yanet is always available to help me with any questions or concerns. They were very knowledgeable and responsive, helping me quickly resolve any issues I had. Overall, I highly recommend the Yanet: Return and Exchange app to anyone looking to simplify the returns and exchanges process. This is an excellent app that exceeded my expectations and I give it five stars without hesitation.

New website wanted to use an exchange refund page, look more professional .. Alice the in chat helped me. The app looks great and I'm really keen to see it when everything goes live shortly... thank you again! Great service and help!

The app is simple and easy-to-use. It can cover all I need for processing a return quickly. The support is fast and helpful. The app seems to being updated with more functions, so I look forward to it.

This app is extremely easy to use and makes the process of returns and exchanges simple and straight forward. It has created less emails from customers and saves time with my employees to exchange or refund items. The customer portal integrates perfectly into my template with no problems. Also the customer service is very quick and knowledgeable and always willing to go the extra mile to meet my needs. I have never had an issue using Yanet apps because any issue is always addressed customization quickly and efficiently and always willing to go the extra mile to customize things to make it fit my model perfectly. It is always nice to work with a company that is willing to work with me to meet my exact needs.