All reviews

Rating Breakdown

  • 5
    93% (275 ratings)
  • 4
    4% (11 ratings)
  • 3
    1% (3 ratings)
  • 2
    0% (0 ratings)
  • 1
    2% (6 ratings)

Reviews with Text

  • 95% (281)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 17, 2024

One of the best apps for return/exchange. The customer service is outstanding. They respond quickly and are able to suggest good options for the problem being faced. Thanks again

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 15, 2024

Great app

Using app

11 minutes

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 11, 2024

Best apps! And Alex is the best!

Store

RAAYA

Using app

About 3 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 5, 2024

5 Stars – Excellent App and Outstanding Customer Service! I’ve been using Yanet: Returns and Exchanges for a while, and I couldn’t be more satisfied. The app is incredibly intuitive and makes managing returns and exchanges smooth and hassle-free. It has simplified what used to be a complicated process, saving me both time and effort. What truly sets Yanet apart, though, is its exceptional customer service. Whenever I’ve had questions or needed assistance, the support team has been prompt, friendly, and highly efficient. They genuinely care about their users and go the extra mile to ensure everything runs perfectly. If you're looking for a reliable solution to handle returns and exchanges, I highly recommend Yanet. It’s a must-have for any Shopify store owner!

Store

Enzauto

Using app

10 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 5, 2024

Great support team! Excited to use the app

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

June 22, 2025

Outstanding App and Exceptional Support! Yanet - Return and Exchange is hands down one of the best Shopify apps I’ve ever used! The app itself is incredibly functional, intuitive, and designed to make the return and exchange process seamless. It has everything you could ask for – efficiency, intelligence, and ease of use. What truly sets it apart, however, is the customer service. The support team is absolutely phenomenal – they are responsive, knowledgeable, and go above and beyond to ensure your needs are met. Whether it’s solving a minor issue or answering complex questions, their level of professionalism and speed is unmatched. This app has made managing returns and exchanges so much easier for my business. I cannot recommend it highly enough to anyone looking for a reliable and smart solution for their store. Bravo to the Yanet team – keep up the amazing work!

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 2, 2024

Great app, The support team deserves a shoutout too—they are so helpful and responsive. I had a request and they got back to me super quickly with clear instructions.

Store

PIPOLLI

Using app

About 11 hours

Total reviews

3

Average rating

5.0

4 / 5 Share

Nov. 27, 2024

Eine wirklich gute App und ein toller Support . Das einzige was noch fehlt ist eine komplette Übersetzung für Kunden aus Deutschland . Teilweise kann man dass ganze selber übersetzen , der support konnte mir da gut helfen. Preis / Leistung ist top Ich hoffe , dass die App gut an Kunden gewinnt , aber die aktuellen Bestandskunden wenn die App mal kostenpflichtig wird wirklich einen guten Preisnachlass bekommen. Mit freundlichen Grüßen

Store

Mein Shop

Using app

24 days

5 / 5 Share

Nov. 27, 2024

Simple and easy to setup app. The support team has been very prompt in getting things done. Couldn't ask for more.

Using app

About 2 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 4, 2024

Great support team ;)

Using app

25 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 25, 2024

Great help by alex, this app is actually a lifesaver! And lastly it is pretty important to have such apps that actually helps its users!

Using app

About 23 hours

Total reviews

4

Average rating

4.0

5 / 5 Share

Oct. 14, 2024

good app for return and exchange app

Using app

6 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Oct. 11, 2024

GREAT APP

Using app

17 minutes

Total reviews

9

Average rating

5.0

4 / 5 Share

Oct. 1, 2024

Die App erfüllt ihren Zweck und ist auch noch gebührenfrei. Die Optik wirkt leider noch recht schlicht und die eine oder andere Änderung muss über den Support erfolgen. Der Support ist jedoch sehr hilfsbereit und freundlich. Im Großen und Ganzen kann nich die App weiterempfehlen.

Using app

12 days

Total reviews

3

Average rating

4.7

5 / 5 Share

Sept. 26, 2024

associate went above and beyond to assist me as a beginner from start to finish! Outstanding customer service. 10/10 would recommend.

Using app

About 1 hour

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 21, 2024

Using app

16 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 20, 2024

I am so glad that i found this app and Alex to help me seamlessly set it up. Kudos to the team for making the app as easy.

Using app

About 1 hour

Total reviews

6

Average rating

5.0

5 / 5 Share

Sept. 15, 2024

works great! Can customize the portal and email templates.

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 29, 2024

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 22, 2024

Ich nutze Yanet: Returns and Exchanges in meinem Shop, und ich könnte nicht zufriedener sein. Die App macht das Einreichen und Verwalten von Rückgabe- und Umtauschanfragen unglaublich einfach. Besonders gefällt mir die klare Struktur in den verschiedenen Schritten, die den gesamten Prozess für uns und unsere Kunden transparent und nachvollziehbar macht. Dank Yanet haben wir jetzt endlich ein professionelles Rückgabeportal, das unsere Kunden genauso schätzen wie wir. Absolute Empfehlung!

Using app

3 days

Total reviews

6

Average rating

4.7