Yotpo Email Marketing & SMS

Sept. 4, 2024

Quin was amazing! She helped me through the whole setup process and was glad to despite me being a boomer Thanks a lot Quin Love YOTPO

Sept. 4, 2024

Marnie is the best, great app! thank you

Sept. 3, 2024

Melvin helped me set up my SMS, was really easy, recommend

Sept. 3, 2024

Melvin was incredibly helpful. Thanks!

Sept. 3, 2024

John D is a top man! Helping me verify my account and guilding me through the app

Sept. 3, 2024

PL helped me a bunch with the support and was quick with everything.

Sept. 3, 2024

Marnie was very helpful with getting me setup

Sept. 3, 2024

Support was awesome Jay helped me to validate my account with patience and efficiency!

Sept. 3, 2024

The customer support was amazing and the app works very well.

Sept. 2, 2024

i was requested to check the support team to have my account verified before sending text message, John D. was so informative and patience... providing answers to my question and my account is now verified... much appreciated John.

Sept. 2, 2024

Do not use Yotpo as they have shady business practices and poor customer support. We made a big mistake signing a yearly contract for Yotpo SMS, Reviews, UGC, and Rewards. 1. Yotpo offered four free months of services by signing a yearly contract with them but still charged us $5,245.80 USD for the most recent quarter when the free months were supposed to begin (at the end of the contract). This is explicitly stated in our contract with them. When I brought this to their attention, they said they'd look into it, and it has already been weeks without an update. 2. If you use Yotpo SMS there is a "reloadable" balance to fund your messages. However, it turns out according to their terms of service this reloadable is nonrefundable, even if you stop using Yotpo for SMS. We currently have $5,681.42 USD in that account which is now just "Yotpo Bucks". I understand this is in their terms of service, but it is simply an unethical business practice. 3. If they try to sell you on the benefit of having an account manager with them just ignore it. Their account managers have a high turnover rate and hardly get back to you. Don't make the same mistake as us as it might cost you $11,000 as it did for us unless we enter litigation. I wish Shopify had higher standards and considered "terms of service" and customer support before approving an app into their Certified App Program.

Sept. 2, 2024

Princess was really helpful she help me with my verification. It was so great this my first time using the app Big Thank PL

Sept. 2, 2024

Very helpful support via online chat, PL particularly ensured that all my queries were dealt with appropriately. I would recommend Yotpo

Sept. 2, 2024

the support, specifically PL, was very helpful and efficient.

Sept. 2, 2024

Very good App, thank you Joann C for your help

Sept. 1, 2024

John D provided a welcoming and amazing customer service experience. This app is very easy to use and the help is quick and thorough.

Sept. 1, 2024

Marnie was very helpful, straightforward, and friendly overall just amazing.

Sept. 1, 2024

Great app as far as i know, its working pretty fine, John D is a great support

Aug. 31, 2024

Un service support parfait et à l'écoute ! Je remercie tout particulièrement Rock N pour son aide.

Aug. 30, 2024

best!!! I tried Klaviyo, Mailchimp, Seguno, pushowl in one day, all of those famous apps have issues. Thank you devs!!! you understand what users need and this app is amazing and touches the ground!!! keep going!!