All reviews

Rating Breakdown

  • 5
    59% (1,647 ratings)
  • 4
    2% (65 ratings)
  • 3
    0% (8 ratings)
  • 2
    0% (4 ratings)
  • 1
    1% (40 ratings)

Reviews with Text

  • 99% (1,738)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 4, 2024

I talked with Melvin and he helped me resolve my problem in less than 10 minutes. I also didn't basically wait, as soon as I opened my ticket he answered me within a minute. Extremely satisfied!

Using app

3 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 4, 2024

Found this app very practical and easy to use. John D helped me verify my account. good job

Store

solekoi

Using app

Almost 5 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 4, 2024

Rock N was quick and a great help

Using app

30 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 4, 2024

Rock N was really helpful helping me with validating my toll free numbers to send to messages to United States, Canada, and Puerto Rico.

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 3, 2024

John D was very helpful and answered my question! Super quick

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 3, 2024

Le support est très réactif. Je recommande !

Store

Lyaur

Using app

42 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 2, 2024

Great customer service, my issue was resolved promptly by Joann

Store

Strive

Using app

About 23 hours

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 2, 2024

Fantastic App & Stellar Support! Yotpo's Email & SMS Marketing app has been a game-changer for my Shopify store. The app is incredibly user-friendly, with powerful features that make it easy to engage customers and drive sales through email and SMS. I love the flexibility and customization options—it’s everything I need to keep my brand’s messaging consistent and impactful. The real highlight, though, has been the outstanding support from Joann! She went above and beyond to help me get set up, answered all my questions with patience, and provided valuable insights to maximize the app's features. Joann made the whole process seamless and genuinely cared about my store's success. Thank you, Joann, and the Yotpo team for an amazing experience. Highly recommended!

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 2, 2024

Joann helped me very well, very good guy and patiente. Very fasta responding

Using app

30 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 2, 2024

Great team and service, helped me immediately

Store

Ollytea

Using app

6 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 2, 2024

Marnie Was such an awesome help I’ve been struggling with this for weeks and we fixed it in 20 minutes

Using app

38 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 1, 2024

Really helpful support team!

Using app

12 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 1, 2024

Jay from Yotpo's customer service team is exceptional! Their professionalism, quick responses, and deep understanding of our needs made our experience seamless and truly pleasant. Thank you for going above and beyond, Jay!

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 30, 2024

Rock was very nice and helpful

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 30, 2024

customer service is great, i spoke with john D and he answered all my questions quick and easy

Store

FUTURA

Using app

9 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Oct. 30, 2024

Marnie and all support staff is super helpful, the live chat option is very convenient when needing some assistance. Yotpo marketing app is very user friendly and informative, and the pricing is great for small businesses. Definitely recommend this app for all start up stores!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 29, 2024

John. D was very helpful and quick when verifying my request.

Store

My Store

Using app

About 19 hours

5 / 5 Share

Oct. 29, 2024

Jay was super helpful and super patient with me! and he gave clear instructions and made it easy for me to understand and didn't leave my side thanks Jay

Using app

About 1 hour

Total reviews

6

Average rating

5.0

5 / 5 Share

Oct. 29, 2024

Princess was so helpful and made the process quick, easy, and simple. Im all verified and ready to go. Thank you Princess.

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 29, 2024

John D was super helpful in resolving my issue with the DMARC. I was able to send him screenshots and he told me exactly what needed to be changed instead of me having to contact my provider directly. Thankyou.

Using app

2 months

Total reviews

8

Average rating

4.5