Yotpo Email Marketing & SMS
Email & SMS Campaigns for Shopify | Yotpo Email &...
Rating
4.9
feedback
8,265
chart
#1,378
All reviews
Rating Breakdown
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July 14, 2024
Joann was wonderful. She solved all my problems and was extremely kind and helpful. Thank you Joann C for making this portion of starting my business easy
July 13, 2024
Rock N Support agent was super helpful! Got everything set up within minutes :)
July 12, 2024
I have been using this app for a while, all the features are good, especially the customer support very supportive and patient, like Melvin that help me recently.
July 12, 2024
an agent called melvin helped me alot he is the best thanks so much melvin
July 15, 2024
Great APP, with lots of functionality and a straight pricing model. but there is a learning curve. Thanks to Quin (Customer Service) it made my experience great. Super helpful CS Update : Princess just helped me today and she was another Rockstar.
July 12, 2024
Quin helps me a lot, very fast response. Now i will see if it's worth the price !
July 11, 2024
don't know if it works but it would be goof if it was easier to use and n needs a little bit more work
July 16, 2024
I’m preparing for the launch of my new store and want to ensure I have my marketing tools set up before going live. I've been testing different email marketing apps, and my experience with Yotpo has been quite challenging: Complex Setup: I was required to add four DNS host codes to my domain before even starting to use the service. Mandatory Address in Footer: I was informed that it is mandatory to include an address in the email footer, which is inconvenient for a home-based business. Test Email Issue: I was unable to send myself a test email to verify the email automation, and received a message to "contact support or try again." Initially, I received responses to my first 2-3 questions. However, when I faced the issue of sending a test email, I tried to reach their live agents. The system showed that I was third in line, but when it was my turn, I received a message that agents were unavailable. After that, whenever I tried to contact them again, I was immediately informed that their agents were unavailable, without being placed in a queue. It’s frustrating to spend so many hours just to get set up, only to face these obstacles and lack of support on the very first day. Imagine testing it; it’s your first day, and they already blacklist you after making you spend so many hours just to get it set up! Edit: I tried contacting their live agents from another email and it worked, confirming that they did blacklist me already, for having questions! Wow- moving on to a different marketing tool, their loss! UPDATE: They responded to my review saying that they had responded to my message and that I'm the one who didn't respond. My email is empty, logged into their app again just to see if they really responded, the answer is no, its crickets, its empty. I understand that they need to counter negative reviews for their reputation but to lie? I have no words left.
Thank you for sharing your experience as you prepare to launch your new store. We understand the importance of having your marketing tools ready and apologize for the challenges you faced. We strive to ensure that our users have a seamless experience with our app and encourage reaching out with any questions or assistance needed. Our chat processes are automated to maximize efficiency and assist as many users as possible. We guarantee you that we do not block any Users who try to reach out to us. As we investigated, our agents were momentarily unavailable when you reached out. Our agent sent you a follow-up email to ensure continued communication despite the missed chat but have not heard back from you. Authenticating your domain is not as complex as you may think, we would love to get in touch with you and guide you through this process. If you'd prefer articles, you can check them here: https://support.yotpo.com/docs/adding-a-sending-domain. Please feel free to respond to our email as we are here to help and support you in any way we can, we appreciate your understanding and patience. We hope to hear from you soon.
July 11, 2024
I have only had this app a week but I am loving it so far! It takes some time to get everything set up right but easy to do. I ran into a problem verifying the sender email and I could not figure out why it wasn't sending me the email so I could verify it. I contacted customer support through chat and Marnie helped me right away! Took less than 3 minutes to get my problem fixed! That was great! I highly recommend this app!
July 11, 2024
Setting up Yotpo has been a breeze thanks to my helpful support rep, PL. I'm looking forward to getting a lot of use out of the app. There are tons of templates and workflows already built out for you at each stage of the customer journey, so it is going to save a lot of time and brain power. I still have to gain customers to see it in action, but so far, so good!