Yotpo: Email Marketing & SMS

May 27, 2024

We wanted to use their app, so we installed it, but it constantly gave us an error that didn't make sense. I tried to contact their support twice but haven't heard anything back, then I will contact their sales team, 4 different people hoped on the email thread, but none of them did any help while I needed to communicate the issue every single time. if it was a bot it would be more helpful! and it's been more than 10days that we are in this process with them! We are really disappointed with them!

May 19, 2024

I have spent over 100k with your company and yesterday all the sudden you guys impose an 8pm curfew? I get over one hundreds contacts today from clients saying they didn't get yesterday's text until today. Most of my clients are Law Enforcement and work nights. The majority of our orders come between 8pm and midnight. My sales yesterday are down my 75% for an average thursday sales for last 24 months. The only change is your decision to not send our texts out as you have for the more than 3 prior years we used your service.

May 15, 2024

Your app created discounts in our shop yesterday without our approval. We do not offer discounts and do not want a discount field showing at checkout. We did not create any new campaigns or automations that would require discounts to be created. We literarily haven't touched the settings for weeks. It should not be taking financially impactful actions in our store without explicit action on our part.

April 16, 2024

I started off on the free plan, at some point it got changed (not by me) to the "starter plan" of $19/month. All this is billed through Shopify so I didn't see the charges until months later. Other charges were done that I was not aware of. When asked what for they kept telling me they will reach out to the billing department and get back to me. They don't have these charges within my account to see what for. It is ridiculous. I get the charges for reloading my account for the SMS which is $20 each time, but all the other charges don't make sense and so hard to get a hold of someone.

April 7, 2024

Just spent 30 minutes designing an email. I hit 'save'. It shows confirmation it has been saved. I go back to the flow designer. I notice my email, which I just designed and saved, doesn't look as it should in the preview - the thumbnail preview looks very different to what it should. I re-open it and the design is the default cookie cutter design, none of my work was saved. When this sh*t happens it is very annoying. Not happy.

Feb. 29, 2024

THEY RUINED OUR BUSINESS, BEWARE, STAY AWAY!!!! This app is BROKEN 100%. 1. They sent abandoned cart emails with discounts to customers who DIDN'T ABANDON A CART, THESE CUSTOMERS JUST PURCHASED AND ITEM AND THIS APP SENT A DISCOUNT TO THEM AFTER THEY PURCHASED THE ITEM! HOW AWFUL IS THAT GOING TO MAKE OUR CUSTOMER FEEL? 2. They didn't send abandoned cart emails to customers who actually abandoned the carts. Their support team said the customers need to opt in twice or the app can't send abandoned cart emails. They don't work when Shopify triggers abandoned cart events like usual marketing apps do. IF YOU HAVE CUSTOMERS THAT HAVE ALREADY SUBSCRIBED TO YOUR EMAILS OR ALREADY PURCHASED SOMETHING FROM YOU, THIS APP WON'T SEND ABANDONED CART RECOVERY EMAILS TO THESE CUSTOMERS. Even previous customers add items to their cart and abandon the cart, but this app doesn't send emails to these types of abandoned carts. The worst thing is the customers who have already subscribed to emails should click the 'send offers via email' option in checkout for this app to send abandoned cart emails!!! WHO'S GOING TO OPT IN TWICE AND SAY PLEASE SEND ME ABANDONED CART RECOVERY EMAILS??? WHAT'S THIS LOGIC?? 3. The email editor doesn't work with high-res displays (they are so common these days). Customer support told me to change my whole laptop's resolutions to a lower value so I could use this one single broken app, when I did it all the apps on my laptop looked stretched and weird. What kind of solution is this? 4. AWFUL CUSTOMER SUPPORT. They will give you stupid solutions just to make their app work, and they treat you like garbage. SERIOUSLY STAY AWAY FROM THIS APP IF YOU DON'T WANT TO LOSE YOUR CUSTOMERS' TRUST AND LOSE SALES. SHOPIFY SHOULD BAN THIS APP. I'LL WRITE A MESSAGE TO SHOPIFY AS WELL MENTIONING THE DAMAGE THIS APP DOES. I hope this review will save someone's business and that you won't go through this horrible experience we had to go through.

Feb. 23, 2024

glitchy interface and nobody fix the bugs for years. it is savage AF contacting support almost every day. useless