All reviews

Rating Breakdown

  • 5
    59% (1,647 ratings)
  • 4
    2% (65 ratings)
  • 3
    0% (8 ratings)
  • 2
    0% (4 ratings)
  • 1
    1% (40 ratings)

Reviews with Text

  • 99% (1,738)
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5 / 5 Share

Aug. 19, 2024

Had a good experience with Melvin.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 19, 2024

Great experience! thanks John

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 19, 2024

Thanks to the tech support for the quick help. Special thanks to Marnie! Without Marnie's help I wouldn't have managed

Using app

4 days

Total reviews

6

Average rating

3.7

5 / 5 Share

Aug. 18, 2024

Great assistance and effective chat John D was amazing in helping me

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 18, 2024

The customer service is absolutely off the charts! I was assisted by PL. She was very friendly right from the get go, answered all my questions with speed and ease, and went the extra mile to make sure everything was done right. I would definitely recommend this app to any and everyone. 5 stars for me! :]

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 18, 2024

I needed help and used the chat function. PL was SUPER helpful, quick, and patient. GREAT service!

Using app

About 1 hour

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 18, 2024

easy to access support & very helpful! princess was excellent.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 17, 2024

fast to verify with help from John D, firts time using the APP and looks great and helpfull, now time to give it a try and see if it adapts to my needs and great exlications from the app to make your acount good to start whit the SMS

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 19, 2024

For being a new user to both Shopify and this Yotpo email client app, I was very happy with the service Quin and PL provided today. Not only did she silvery issues but she helped me problem solve some basic features of their app that I had glossed over and missed. Big shout out to her for all of her awesome help.

Using app

2 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 17, 2024

Service au toppp ! je recommande . Le service ezst exellent. Je remercie Rock N

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 17, 2024

Regie did a great job!

Using app

32 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 16, 2024

Melvin from customer service helped, I am still trying to get the ropes of the app, however with my doubts, customer service has been there to help me, which I am grateful for. Greetings,

Using app

6 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 16, 2024

Rock sure help me out for me its just lot of learning but he did sure taugh me something is a new. Experience or not experience is still recommendation.

Store

My Store

Using app

About 1 hour

5 / 5 Share

Aug. 15, 2024

Princess, assistance PL, she was an amazing helper!! Thanks to her my problem was solved!!

Using app

About 16 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 14, 2024

John D was immensely helpful in helping me add code to my shopify theme!!!

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 14, 2024

Marnie was very patient and helpful with getting my question answered regarding toll-free numbers, SMS, and verification. I am now clear on what I need. Thanks Marnie.

Using app

35 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 14, 2024

I have used Yotpo on other stores and it is a must-have app for SMS flows. Rock N was very nice and helpful assisting me! He responded very fast also.

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 14, 2024

The customer support was outstanding. Princess was so helpful that she even set the whole campaign for me as I set it up days ago. I will definitely continue to use Yotpo. The best for the business!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 13, 2024

The support is very good at teaching you your way around the app. John D from the support team helped me a lot.

Store

FOCIYE

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 13, 2024

I was struggling trying to set up things on my own. I was looking at many videos still confused but Yotpo support team has been a great help towards me. Especially "PL", She was very quick on responding and the communication was great. I definitely know I can come back and get the help I need.

Using app

26 days

Total reviews

1

Average rating

5.0