Yotpo: Email Marketing & SMS
Drive more revenue with smarter email marketing & SMS
Rating
4.7
feedback
2,492
chart
#2,903
All reviews
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July 11, 2024
I have only had this app a week but I am loving it so far! It takes some time to get everything set up right but easy to do. I ran into a problem verifying the sender email and I could not figure out why it wasn't sending me the email so I could verify it. I contacted customer support through chat and Marnie helped me right away! Took less than 3 minutes to get my problem fixed! That was great! I highly recommend this app!
July 11, 2024
Setting up Yotpo has been a breeze thanks to my helpful support rep, PL. I'm looking forward to getting a lot of use out of the app. There are tons of templates and workflows already built out for you at each stage of the customer journey, so it is going to save a lot of time and brain power. I still have to gain customers to see it in action, but so far, so good!
July 11, 2024
John D and his team assisted me in setting up a pop-up on my store which offers a percentage discount to new and existing customers who sign up for email and SMS. I do think the App can increase customer visits and can increase customer sales but I have no experience with the app. I would like to get a more proactive approach from the team to advise me or recommend the best actions I need to take on the free plan or the most cost-effective options available to improve the operation of my website.
July 10, 2024
Melvin was a massive help to setting up my toll free number. The process was easier than making a sandwich. Definitely couldn't have done it without their great help and great attitude.
July 10, 2024
Quin was a big help! So far the app is pretty user friendly, just has a bit of a learning curve. SMS and email automation will be great for my little shop!
July 9, 2024
I was helped by Quin, she was super nice, patient, and helpful with account verification
July 9, 2024
Customer service was great thanks to ROCK N. Very helpful and patient with me
July 8, 2024
Amazing customer service! Marnie E helped me activate my account and answered all my questions, grateful for her attention.
July 8, 2024
App is user friendly, and the customer service is great their agents are very patient and to the point, especially Marnie!
July 8, 2024
I love this app! Utilizing the SMS messaging has been a fantastic marketing tool for my retail shop. I appreciate that you can attach pictures and include your shop link. Customer service was helpful and quick to respond (thank you, Marnie E). I highly recommend this app to other Shopify users for their marketing needs!
Store
My Store
Using app
About 1 hour
July 8, 2024
I really liked the service. Everything is clear, fast and professional. Special thanks to Joann C for the speed of service!!!
July 7, 2024
I chatted with John D to help me get set up and he was very polite and efficient.
July 7, 2024
Chatting with Marnie was great as she replied very quickly and was incredibly nice. Got my account verified fast! Can't wait to start using Yotpo's services with my business.
July 7, 2024
PL was great, kind, and quick. She helped me quickly and gave me simple directions to resolve the issue. I wish all customer service was like this!