All reviews

Rating Breakdown

  • 5
    66% (1,652 ratings)
  • 4
    3% (65 ratings)
  • 3
    0% (8 ratings)
  • 2
    0% (4 ratings)
  • 1
    2% (42 ratings)

Reviews with Text

  • 99% (1,745)
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5 / 5 Share

Feb. 5, 2025

Great app, i have used this with many stores for years. Now im activating my for a new store. This app is a "Must" for abandonment charts. Grat support, in this case PL helped me to activate the account

Using app

About 4 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 5, 2025

Customer service, particularly Rock, was very easy to work with and resolved my issue quickly. Went the extra step and guided me to every page, every text, every step i needed to accomplish what i needed. went from almost deleting the app to smooth sailing

Using app

About 17 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 5, 2025

Quick replies and Joann was very helpful.

Using app

3 months

Total reviews

14

Average rating

5.0

5 / 5 Share

Feb. 4, 2025

I've only used this company for their reviews over the years.. I used the SMS marketing feature once & i liked how it worked.. however i recently tried to use this feature again & says i need to to validate my number.. ? Anyways, Quin was very attentive to my challenges & I am grateful for her help ! thank you !

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 4, 2025

I had some publishing issues. I talked to John D in the Chat and he was really nice and helpful. Very good and fast support. Plus points for beeing nice and felt like very good support.

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 3, 2025

This company is all about customer service and making sure that they not only understand the app but marketing strategies and why they are important! I love love how detailed they are in tutorials and the customer experience. John D was such a great help in my onboarding process, would recommend.

Using app

21 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 3, 2025

Thank you John D for assisting me with my account validation before I can test send my first newsletter. He is friendly and approachable. I am so excited to use Yotpo email marketing app, hopes it will be a great help for my business.

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 2, 2025

Very easy process to install my agent PL was very helpful and patient helping me set up. Going to be able to take my buisnness to the next level

Using app

About 3 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 2, 2025

I had an issue and john helped fix it. Thank you john I really appreciate it!

Store

FRACA

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 1, 2025

PL was knowledgeable and fixed my issues quickly. They were polite and easy to work with.

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 30, 2025

Melvin helped me a lot and fixed all my problems for me

Store

Allora

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 28, 2025

PL was great at answering all my questions and providing simple and even quick video instructions. PL waited while I worked through her instructions until all my questions were answered. Great!

Using app

6 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 28, 2025

Top customer service, especially Quin Shiena G helpful. I appreciated the speed. Very satisfied

Using app

22 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 28, 2025

Marnie was a great help!! She helped me set up my abandoned cart email!

Store

Inaury

Using app

About 1 month

Total reviews

11

Average rating

4.9

5 / 5 Share

Jan. 28, 2025

Joann was GREAT! She answered all my questions and made sure I was taken care of before letting me go. I will definitely start using Yotpo for SMS and Email marketing. Thanks!!

Using app

27 days

Total reviews

5

Average rating

3.4

5 / 5 Share

Jan. 26, 2025

Using app

About 2 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 26, 2025

John is super helpful and awesome. Thank you!

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 26, 2025

John D was great help and patient!

Using app

About 2 years

Total reviews

3

Average rating

3.7

5 / 5 Share

Jan. 25, 2025

Veri kindly customer service. I chat with Joann and he is very good boy. Thank you for support. Have a success with your business

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 25, 2025

Joann -Thank you so much

Using app

3 months

Total reviews

1

Average rating

5.0