Yotpo: Product Reviews App

I used the app to get our customers to give us feedback. The reviews not only helped us to know what our customers like and don't like, but it also provided us with social proof.

Although there were some minor issues, but this app works great so far. And the customer service is good, Ed, Sheen and Eunice did great jobs to answer our questions, and fix most of our problems. one suggestion we would like to give to customer service: when an issue is reported, please communicate solutions and associated impacts/risks to customer before take any action. This will let customer to evaluate impacts/risks before implement solution. In whole, we do recommend this app to e-commerce shop

We've used Yotpo for several years. The product has always been great. Recently had some issues that Orly helped me with. I believe the customer service has improved significantly since the last time we had an issue maybe 2 years ago.

Easy to set up and customize. Sheen from customer service helped me resolve an issue I experienced quickly.

Incredible customer service. We had a problem grouping our products and updating our catalog. Junalou from the Yotpo team patiently helped me through the entire process and went above and beyond to get it solved. We will continue to be loyal Yotpo users. :)

We got some awesome help from Jonalou. We had problem with www.shop.lashia.se with reviews and I will give her all credit and fast answers. I will really recommend.

Junalou was extremely helpful in assisting me to set up the app. Excellent customer service. App interface is somewhat clunky and challenging to navigate. Preview pages appear fairly inaccurate.

Yotpo has been a great addition to our site. The customer support from Radly and Junalou has been timely, accurate and really time saving

I like the assistance they provide with this APP. Manny was of great help when I was struggling with Carousel. Thanks again

Yotpo has been great to automate the review collection. Customers can very easily respond to the automated emails to give us reviews and help convert other potential customers

Great support from your agents. Anne was wonderful. Has been helping our business a ton. Thank you so much!

Straightforward app with great indications and customer service, thanks to James from Yotpo for his help and quick response

Jo could support us very professional. We had a problem with install the app but he could solve our problem very fast!

To be honest, I am not a tech person and I really have no idea how to set up an app but Jo assists me so well!! Even though I was sending 1000 screenshots, he was checking and makes sure if I am doing okay or not. However, such great customer support!

チャットで使い方を質問したらすぐにMarkさんが回答してくれて解決しました。小さなことでも褒めてくれるなどコミュニケーションが非常にうまく設計されているので、また困った時に相談したくなります。 Thank you Mark!

I needed help to solve a problem with getting previous reviews up to 6 months ago. Chatted to Jane and wowsa she was amazing not only did she fixed my problem with one business but did my second business as well. High 5 to amazing customer service.

The service of the Yotpo is amazing, i chat with Ed, Ed is very patient and kindly, helped me resolve the problem and told me how to do it by myself, it is very helpful.

I use the app to collect review and i really love it. A special thanks to "Gimbert" the agent who assisted me when i had some difficulties using the app. He was really helpful. May God bless you all abundantly in the name of Jesus! Amen !

We had issues with reviews loading to our website and Arven was a great help in identifying the issue and resolving it for us quickly. It was a smooth process to access support and help, and follow up was prompt and very friendly and we had a solution quickly. Thanks!

i chatted with Elven to help me configure my reviews to my migrated site and everything went well quickly...thanks