All reviews

Rating Breakdown

  • 5
    92% (4,082 ratings)
  • 4
    3% (145 ratings)
  • 3
    1% (31 ratings)
  • 2
    1% (43 ratings)
  • 1
    3% (129 ratings)

Reviews with Text

  • 99% (4,380)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 7, 2021

JamesYotpo gave me this evening. I was having difficulties exporting my csv report. He downloaded it for me. Very swift and helpful service.

Using app

Over 4 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 18, 2023

I've been using this app for over year and I'm very pleased with it. I had some questions about upgrading my plan and Allen has been very helpful via chat support.

Using app

Almost 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Sept. 14, 2021

Great team of people who have helped us with some really difficult transitions in our business. Yotpo has allowed us to get closer to each customer with ExtremeMist. Nothing but gratitude and a round of applause to Eunice, Orly & James C. Thanks for the outstanding efforts from you and a host of others who've help us reach our goals!

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

June 7, 2021

thanks a lot for your patient and help. Trying you best to fix all the questions i have. Your good service makes me think that I should pick yotpo.

Store

WEMUG

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

June 7, 2021

Junalou was very helpful in assisting with account updates and made the process very quick and simple. Thank you for being efficient and helpful.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

June 6, 2021

great service from Yotpo! Today I met Anne and got great support! I would like to try this app now for my website!

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 5, 2021

Rilu Jane was awesome, fixed our issue promptly and when asked to go a few steps further also executed these as requested with no issues at a all. I would not hesitate to recommend the service. Thank you very much :)

Using app

Over 4 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for taking the time to leave a review. We're happy to hear you had such a positive experience with our customer service.

5 / 5 Share

June 4, 2021

This app is exactly what we needed to help with conversions. Lots of great testimonials poured in as soon as we installed it. Junalou was incredibly helpful in getting it all installed for us and answering all out questions. A lot of value on the free app!

Using app

About 1 month

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your review! We’re thrilled to hear that you’re already seeing the positive impact of Yotpo on your site.

5 / 5 Share

June 4, 2021

Yotpo's customer service has been phenomenal every time I use it. Today I worked with Radly, and they helped me out on a couple different questions. A great service with great customer service!

Using app

22 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to leave a review. We're constantly working on improving our customer service and we're glad to hear we hit the mark for you.

5 / 5 Share

June 3, 2021

I dealt with Louanne who helped me transfer reviews from our old shopify store to the new one. Great service and done in a timely manner.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for leaving a review, we really appreciate it.

5 / 5 Share

June 3, 2021

Radley was great in retrieving my reviews when I changed the theme. All very quick and efficient. Great app, great service.

Using app

3 months

Total reviews

19

Average rating

4.9

Developer Reply

Thank you for taking the time to leave a review!

5 / 5 Share

June 3, 2021

James C helped me get my old reviews back on my new site when I could not figure it out myself. Thank you so much. I recommend using the chat feature for immediate help.

Using app

19 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for leaving a review. We're happy to know you had a positive experience with our customer service.

5 / 5 Share

June 3, 2021

I use this app to collect reviews. Their customer service is 10/10, with chat service available directly on the website. I love Yotpo, super helpful and useful app!

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to leave a review, we appreciate it.

5 / 5 Share

June 3, 2021

Customer service for Yotpo with Junalou was great. My questions were answered super quick and easy. Great experience :)

Using app

25 days

Total reviews

9

Average rating

5.0

Developer Reply

Thank you for leaving a review.

5 / 5 Share

June 3, 2021

Ed, the colleague i spoke to via the live chat literally took it away! I told him the issue I was having, gave him permission to my website, and the problem was resolved in 4 minutes. Great service!

Store

GRIDE

Using app

37 minutes

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for leaving a review. We're constantly working on improving our customer service and we're happy that we hit the mark for you.

5 / 5 Share

June 3, 2021

Great and fast service. When you don’t know the technology, Mark helped me a lot. thanks mark,i will use yotpo

Store

SAMODRA

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 2, 2021

Easy to use app, straightforward to navigate, and responsive support. I would recommend this for collecting product reviews..

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

June 1, 2021

Although you need English communication, they could help pasting the code on the behalf of me. Very helpful. Thank you.

Using app

25 days

Total reviews

3

Average rating

5.0

5 / 5 Share

May 31, 2021

Orly provided great customer support! I often don't need to ask questions as I find the app very easy to use - but I needed some help this time and it was super easy and quick!

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review, we really appreciate it.

5 / 5 Share

May 31, 2021

i love YOTPO! I have the free version and it is amazing because everything is automated! It sends my buyers an email and without me even noticing I have many new reviews a month! I love that I can filter the reviews depending on how many stars they give me! When I grow more I will be purchasing the payed version for sure! Very recommended! Plus Junalou helped me solve my issues very fast and very kindly!

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your review. We're thrilled to hear you're enjoying using Yotpo!