Yotpo Product Reviews & UGC

May 29, 2020

The app does the work of collecting reviews. However, note the app stops collecting reviews when your shop sells over 50 products a month. I had installed this app in the middle of the month with over 10 orders processed in my store to start with, so it quickly reached the limit and now the app has stopped unless I upgrade my plan. Our site sells over 50 products a month regardless of the help of this app, so it is difficult to understand why the plans are charged based on products sold. Only a third of our customers return with reviews so the plans should be charged based on the number of reviews collected.

May 24, 2020

This is a great proposition and exactly what you need to increase your conversions and jet fuel your ads. Like with a lot of Shopify apps you have to upgrade to their more premium plans so I did that as it had the features I wanted. I've been having a terribly difficult time trying to extract the value that Yotpo are selling though. The onboarding is awful. It's very clunky and takes too long to setup. The automatic email review feature isn't working for me and there's no workaround to manually whatsapp the customer and get picture reviews so I'm unable to get any value from Yotpo, just wasted time. I was better of with the free Shopify reviews app. I'm on the growth plan which is the tier above the 1st one but it's still missing video reviews unfortunately. Customer service is very attentive and quick to respond. But have been unable to get me to a position where emails are going out and collecting picture reviews. This is all I want.

May 4, 2020

The product is fine, but the business model is really annoying. They will nickel and dime you everywhere. Pretty much anything you want to do is going to cost you a lot more than it should. Standard implementation is fine but expect to offer up your first born child if you want to do anything more, like connect other apps.

Feb. 25, 2020

This app is very buggy. It does the job, but not without a good deal of pain. Recently published reviews don't appear readily on the carousel. There's very little customization for what you pay for.

June 5, 2020

Interface is cluttered, and the software was constantly buggy. When issues came up, support didn't seem to know what was going on and wasn't helpful. Didn't seem like they cared at all. Price is very high, and order caps are low. If it was totally bug-free and functional, and support was awesome, we'd pay the price, but it's just not worth it for us.

Nov. 15, 2019

As a stand alone tool, unintegrated, it works fine, does what it says on the tin. But in a modern ecommerce environment who wants tools that are unintegrated and in the review context, not communicating with Google to present your reviews in search and ads, as per this stated feature: "Drive high-intent traffic by displaying ratings in organic search results and Google Ads."? Well disappointingly, it cost $8500 per year to get access to this feature, it comes with other features, but when you are trying to grow your store this feature is very useful without the rest, but totally and completely unaffordable for smaller stores. Great if you are already the size of John Lewis or Amazon, but you probably need it less if you are already that size.. Thanks for your help Yotpo in enabling the growth of our store... NOT!!!

May 28, 2019

It seems Yotpo teams do not care about Support ... I have some tickets and did not get an effective response .. .and I am still waiting .

May 6, 2019

Exceed 10 orders a month and you'll learn that it's ludicrously overpriced! 50 cents to send a form email? Really? I'll send them myself at that rate.

April 8, 2019

Good basic app for collecting basic reviews. But if you want ANY additional features you are going to pay more money and big bucks for it. Their literature is very unclear as to what features are included in your plan. I spent countless hours trying to install features they advertised on their site, only to hear back that I need to pay more $ for these. Not cool guys.

April 4, 2019

This app is horribly overpriced in today's marketplace. After being with Yotpo for more than a year, and consulting with their marketing team to get me to upgrade to their higher tiers for other add-on services, I have since found that there are other companies offering similar services for far less coin. Worst of all about Yotpo is the customer service. I am trying to export my reviews via csv file, and the app will not export the reviews. This could be just a technological glitch, and no one should expect a company to be perfect in this regard. However, I have contacted Yotpo three times now in the last week to get tech support help with this bug in their app, and I have received NO responses. Not even one acknowledgement that they are going to help out. Buyer beware. If I were you I would look elsewhere. As for me, I'm not looking back....but I do hope I can get my hundreds of reviews exported, and yotpo does not seem to be willing to help.

Feb. 10, 2019

Dreadful value and disappointing integration with little customisation. Charging so much PER order (not per review) is also a massive turn off.

Feb. 6, 2019

We have used Yotpo for a couple of years now, it has many wonderful capabilities, and ways of acquiring reviews. However, they offer no technical support, only time you will hear from them is when it’s time to renew your contract, and when you find someone in support it’s someone from sales, with a superficial knowledge of the app, not someone who actually knows any of the technical stuff, which is why you needed them in the first place. We are looking for other options.

Feb. 2, 2019

Easy to use but its not cheap if you have 500 orders in a month the price is 199 dollars/ month. If you have more than 500 orders in a month you have to talk the sales team... wonder what that price tag will be??

Jan. 14, 2019

Unfortunately not usable in German, due to really bad translations and no opportunity to change that.

Oct. 7, 2018

I added this app today and it shut me down before I could use it!!!!! My Shopify theme is Supply. My logo AND NAVIGATION MENU disappeared and it took hours for Shopify to find the bug. Do not install this app, or any other app, unless you are certain that their code will clealy integrate with your store theme.

May 31, 2018

I'm trying out the app for free at the moment. What surprise me is that customers are able to post their negative reviews (incomplete 1 side story) onto their private social media platforms and there is nth i can do about it. I was under impression if i don't link it to my business's social media page it should be fine but I'm wrong. If you are testing a product with some negative reviews then be sure to know Yotpo allows your customers to broadcast it to their social media platform to complain only!

May 4, 2018

This is a great app, but terrible customer service. I have contacted the support team and received no help. This is such a shame, considering all the reviews I have read rave about the excellent customer services and subsequently, this was one of the main reasons I had chosen to go with Yotpo. When reading Yotpo's tutorials they stated that when customers leave a negative review it is because they are disappointed and their expectations were not fulfilled. This is sadly the case. Once again, I would like to reiterate that the review system is still good.

April 13, 2018

Seems and feels like a good platform. Very easy to customize and find support for online. Problem is the pricing is not very small business friendly. You're looking at hundreds of dollars per month in subscription fees for just a few hundred orders. There are better alternatives for small businesses to work with and grow on.

April 13, 2018

This app is perfect ... if you have $8000/year to spend on it. Their plans are absolutely not adapted to small businesses, which is disappointing on shopify where most users run small businesses. I would be more than happy to pay $300-$500/year + variable fee depending on volume, but the "growth" plan don't even include photo reviews (a feature that I need). So I guess I will stick to the free plan, unless I get tired of the "powered by Yotpo" mention and just decide to switch. I am really dissapointed to see such a great app be unnaccessible to most Shopify users and I think that the Yotpo team miss a great opportunity by not offering a decent offer between free and premium. I also think that this page is a bit misleading as it does not mention it clearly.

Dec. 12, 2019

the app was ok stopped using it as the cost for value wasn't as good as the app I use now. if you have money to burn yotpo is the one to do it with