Yotpo: Product Reviews App

July 13, 2015

edit: the actual app is great it works with no issues, it's very sleek and it's free, can't really go wrong with it but there are a few things to be careful about: works well, but it does put the customer's name in the review and people are complaining about that... don't think there is a fix. that aside, the free version is great BUT you can't search your reviews without premium this means if customers are leaving fake 5 star reviews taking jabs at your store, you may not see them if you get a lot of reviews, it's probably worth subscribing to if you have tons of reviews, some customers do not seem to want to email support with their frustrations if they can sneak in a 5 star unhappy review so be careful and keep an eye on all your reviews

July 2, 2015

Installed it and settings and dashboard was down. Had no control, so it auto-published some really bad reviews to the site and I couldn't edit or remove - despite having fixed everything with the customer and both of us wanted to change it! + the graphical layout was clonky and not to pretty. Deleted the app, but found it very hard to remove from frontend. Sorry, not at all a fan.

Feb. 16, 2022

I have been with Yotpo since 2015. I am disappointed to find Yotpo doesn't compare well with reviews.io, they offer a more comprehensive package for a cheaper price. i.e custom questions, customer images and Google rich snippets. I tried contacting support but a robotic support agent didn't reassure me.

June 30, 2015

great app! helps with conversions

June 30, 2015

Priced for enterprise users - not for Shopify clients. The review engine is nice, but if you want any features it is a MASSIVE jump in price. They make it sound like its an easy upgrade to the useful features - it is not. I am one step above the free version at $25 dollars a month. Just to get the basic feature of responding to reviews, the price goes up 12x. (That's right, an extra $275 a month.) Plus they also charge you for each email sent out after a set amount. (That's right, not completed reviews, just email requests) I am not sure why it costs an extra $3,300 a year just for the basic feature of responding to reviews, but it does. I am sure it's great for Zappos, but not even close to reasonably priced for a small business.

June 22, 2015

So simple to integrate and the customisation allows for you to theme everything to match your site. The amount of reviews I'm getting has increased massively. Can't recommend it enough!

June 22, 2015

Great service, easy to use. I'm benefiting a lot even with the free version! My only complaint is that the better features are really expensive- there really isn't a middle ground on the price point. However, I am sure people can get a lot of value from it and generate a lot of new business. The customer support helped me solve my issue, but it would also be nice if they had phone support.

June 12, 2015

We started out with the basic version of the YotPo app and upgraded to premium after a couple of months once we realized how powerful the reviews are. The automation is excellent. The only downside is that to use ALL of the features we would have to upgrade our plan yet again.

Aug. 10, 2015

8/10/2015 update Yotpo added Taiwanese language support! I reinstall Yotpo into our Shopify store. ------------------------------------ Yotpo keep sending review request emails to my customers even though I have removed Yotpo from my Shopify Store a week ago. Please stop sending review emails to my customers. Thanks!

June 11, 2015

If you need automated reviews, this is your product. Yotpo makes the followup to a sale easy.

Aug. 28, 2015

NEW UPDATE: As of September 1. 2015. the premium version will send all of your reviews to google! Without moderation or being able to eliminate negative reviews placed by customers or former employees, etc. So expect to do battle with Google if you want bad/fraudulent reviews removed. Bad move Yotpo. UPDATE: Despite our original concerns, this company does seem to be quite legitimate.The vast majority of its users are free users with access to limited services. The $12 million + it has raised in funding is being used effectively to produce an app that has interesting features. Some of the features are still in BETA stage (which is not mentioned in its ads), while most others are fully functional. We have purchased the PRO version. The sales tactics are a bit aggressive. The introduction people are located in Israel so it is best to contact them in the early morning. They do assign someone to all prousers to help with installation, problems, etc. which is very impressive.. We did get over 80 reviews in the last few days -- as Yotpo send review requests back to January (without our permission and to our surprise). We are happy with the number of reviews, Some were great, some were helpful and we got a few rants as well. No surprises here. The google benefits are too early to test/review. Overall, the company is impressive. When we know more about the Google/SEO benefits we will update our review. I am not sure about the concern that Yotpo may be technically spamming our customers but will investigate. Our customers have not complained. We cannot give 5 starts because of the way they dealt with the initial signup. And also the fact that some of the benefits are in beta worried us. When we know more, we will update our review. Original Review: We are a little scared of this company. A couple of weeks ago we signed up with the free app. We sent out 50 review requests and then were promptly cutoff. We got 6 reviews so we thought this was good! Being cutoff after sending 50 reviews is to be expected in the free version. However we wanted to send 750-1000 review requests a month. So we started to investigate the price tag of over $2000 USD per year. We felt it might be worth it if it really worked. So we started to look at Shopify sites that gave Yotpo 5 star reviews to see how the google results were going. Most of the companies that gave Yotpo 5 star reviews do not exist or do not use Yotpo for reviews. So we became very concerned. We couldn't find one Shopify site with Yotpo that had their review listed in google. Not 1. So we called Yotpo. They gave us the name of two companies and showed us how they got 5 stars showing up in google by having us login remotely to their computers. They said we would not see the five stars from our google search because the companies were from New York. We believed this. The salesman, Kunal Khemlani seemed very convincing. On Thursday they offered a 20% discount to try to get us to sign up. We agreed but they said we had to pay for 3 months in advance. They said we were committed for a year. They would send us a contract and on Saturday we would be walked through the signup and procedures. We haven't heard from them since. I wonder if they are scam artists? I feek rather foolish.

May 26, 2015

This is exactly what I wanted and fantastic support! Thanks to the team at Yotpo!

May 21, 2015

Love this app! Customers have been really responsive to leave reviews after the 14 day period. It has worked great for us!

May 19, 2015

Yotpo is fantastic. We love getting all the feedback from our customers and really seeing how they feel about our product! We would totally and completely recommend this to any small company!!

May 9, 2015

We have only just started using the app, but we like the ease of it so far. Customers seem to respond to it well.

May 5, 2015

We make half of our sales online and through Shopify POS. Yotpo only works for online purchases, NOT available for your POS customers. There is no feature to manually send out reviews, otherwise we could have made this app work for us. We tried to get help, but we had to go with a different direction.

April 27, 2015

Great app. Much better for us than the product reviews app, as it asks for reviews automatically instead of manually, the process for customers is easier and they can do it from their social media accounts too.

April 22, 2015

Great program for product reviews. Easy to use. Great Premium Features.

April 22, 2015

Great App. Makes it very easy for customers to enter reviews which gets faster and more results!

April 22, 2015

Love this app! So simple to install and was very easy to alter the look to compliment our store, we think it looks great. The customers seem to love the way they can respond within an email and we have a 17% response rate already. Cannot fault it!