Yotpo Product Reviews & UGC
Inspire Purchases with Yotpo Reviews
Rating
4.8
feedback
7,029
chart
#1,150
All reviews
Rating Breakdown
Review RSS Feed
April 1, 2021
This app sent my pre-order customers an email requesting a review before their orders were even fulfilled. Are you serious? Why would you logically have an app that sends out review requests before that order is even marked as fulfilled? Congrats, you've just pissed off my customers. Would appreciate it if you got in touch with me ASAP to remedy this situation.
Thank you for leaving your feedback. Please know that your frustration has not gone unheard and we apologize for the inconvenience you have experienced. After taking a closer look at your case, a support agent has reached out with some possible solutions for your issues, however we have not heard back from you. Please feel free to contact us at any time should you reconsider our offer.
April 1, 2021
I am on the free app for now and testing between Yotpo and Judge.Me. Both are good but I find the ease of using Yotpo is better. I was working on setting up the Star Rating and Gimbert was very helpful in solving it for me. Excellent support and great patience in answering my questions. I recommend the app and the support.
April 1, 2021
Gimbert was a great help he solved all my issues I was having and was very patient with me I would recommend this app
March 31, 2021
Yotpo seems like a great review platform. In the process of setting it up for my Shopify site the help I got from Gimbert on the support team was excellent and I was able to easily transition from our previous review platform onto Yotpo.
May 23, 2021
Ronel was super helpful. I received a prompt response to my chat request and was able to get exactly what I needed. Great Service! Thank you.
March 31, 2021
I contacted the helpdesk to help me with where to place my product code. Jo Lorenz was really helpful
March 31, 2021
We just added the free version a few weeks ago. But didn't have the time to explore the app, but now that we have it's great. The feature to import reviews is great because those are hard to acquire but I've seen more acquired reviews in a short span of having this app. To top it off they offer exceptional customer support especially Juna who helped resolve my concern in a matter of minutes allowing me to focus on keeping my business running! Will definitely consider adding the premium version soon.
March 31, 2021
The customer service was SO helpful! I haven't had any experience yet with the app, as we just downloaded it today. But the support agent I talked to was so helpful. I definitely am excited to use this program.
April 12, 2021
Eunice was so helpful in answering my questions and helping me streamline this process. Couldn't have been happier with her assistance!
Dec. 21, 2022
Doner P was very helpful in my chat with him, and we enjoy Yotpo for collecting both product and site reviews.
March 30, 2021
Yotpo is by far the BEST review app that is offered! You can put all of your trust in to Yotpo because they have a great team of dedicated chat support members that will help you solve an issue, answer a question, or fix something no matter how long it takes! I was personally helped by Noren and he was polite, friendly, & quick to help. Thanks Noren & thank you Yotpo!
Jan. 11, 2024
Arven S. had great knowledge and very helpful for all the questions I had. Very patient and informative.
March 29, 2021
The best thing I ever done was download this app. It’s fantastic. Customer support is very responsive. I had a little issue because I updated my theme and Manny really helped me out. Actually fixed it all for me and done some more. Easy 5 star to give. Thanks again to Manny
March 29, 2021
We are just getting started with it, but had a lot of help installing the widget and customer service was excellent.
Jan. 19, 2022
Eunice was great. We were making sure my new branding profile photo was working on my auto review request email. We also made sure I was able to choose from all my products under promoted products.
March 29, 2021
Manny was great. He helped so much that I am planning to upgrade my plan. Keep it up. He did more than what he was supposed to do
March 28, 2021
in less than a minute eleen solved my problem . I only used the app for 5 min but its very intuitive and easy to install and custom/use.
March 28, 2021
Great assistance from Anne, she helped me a lot on the installation of the application, great customer service!
March 28, 2021
Great customer service from Yotpo Support Rep. Anne was very patient and stuck around to see if I needed anything else. I appreciate the service.
March 27, 2021
The installation instructions were a bit unclear and that was frustrating. But the online support team was great! Thanks Junalou in particular!