Yotpo Product Reviews & UGC
Inspire Purchases with Yotpo Reviews
Rating
4.8
feedback
7,029
chart
#1,150
All reviews
Rating Breakdown
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April 5, 2021
So far so good. Just signed up and having trouble finding specific settings. I was surprised that the live chat option was pretty much immediate. Still a ways to go before I can really make a fair evaluation but Eunice from the live chat was awesome - knowledgeable, efficient, and pleasant!
April 5, 2021
excellent customer service from ED for the installation of specific elements, thank you very much....
April 5, 2021
I use this app for reviews on our site. Manny in particular has been wonderful to work through support questions with. Helped me move the reviews and style them to exactly how I wanted. 10/10 would recommend.
April 5, 2021
After using the app for a couple of years, the customer service team has always been extremely nice and capable. My latest help request took two hours to fix with the help of Manny - Yotpo Growth Support Hero - when I alone spent days prior to find a working solution. Thank you for being super detailed and responsive. 10/10 customer service
April 5, 2021
Great App and very friendly and helpful customer support! I just contacted their customer service team, Mary Ann. She is great and I absolutely satisfy with this App!
April 3, 2021
Perfect customer service! experience They helped me immediately and installed the code for me. Thanks!
Thank you so much for leaving a review, we really appreciate it.
April 3, 2021
A massive thank you to Sheen who supported me and helped me gather my site theme with reviews to exactly how i wanted it. great stuff.
Thank you for taking the time to leave a review, we really appreciate it!
April 2, 2021
I'm writing this review to thank Junalou for the support I received today via chat. I asked Junalou a bunch of questions and Junalou stayed with me for over half an hour and patiently answered them all. Highly recommend based on the customer support alone.
Thank you for your review. We're thrilled to hear you had such a positive experience with our customer service! Please feel free to reach out any time if you have any further questions.
April 2, 2021
Great app! I find this app to be super helpful engaging with customers before and after sales. It is a great way to build trust with customers as well, so they can actually see others have enjoyed the product before they buy. Awesome app support too! I had an issue installing my widget and Mary Ann sorted it in minutes!
Thank you for taking the time to leave a review. We're happy to hear you're enjoying using Yotpo and are already seeing results on your website.
April 2, 2021
Love the Yotpo app! It's perfect for our store and customer support is phenomenal. If you end up needing anything - ask for Manny. He's our new official go to support guy :) Super friendly and knows his stuff inside and out!
Thank you so much for your review. We'll make sure to pass on your kind words to Manny.
April 2, 2021
I am new to designing a website and adding apps etc. I went with YotPo due to high reviews and I couldn't have asked for a better support agent (Manny). Thank you for guiding me and being so patient. Having live support is very important. Well done YotPo. A very satisfied customer.
Thank you for taking the time to leave a review. We're happy to hear Manny was able to assist you and get you up and running smoothly. Please do not hesitate to reach out at any time if you have any further questions.
April 2, 2021
Great app. The free version is pretty good. You can collect reviews and display them on your website
Thank you for leaving a review!
May 25, 2024
Great app, frees up my time !!!!! Customer service is prompt and people know their stuff. Highly Recommend Shout out to Ruzsel John N who gave amazing service
Thanks for leaving a review, we really appreciate it.
April 2, 2021
Great app !! I needed to contact them for a little change, it was fast, efficient, and friendly. Highly recommend !
Thank you for taking the time to leave a review, we truly appreciate it!
April 1, 2021
Anne helped me get my reviews uploaded when I had tried maybe 20 times on my own. She was super helpful and patient with me and I hope to work with her again if ever I have another issue!
Thank you for your review. We are thrilled you were satisfied with our customer service.
April 1, 2021
Manny helped with all questions fast, practical, uncomplicated - very happy with the outcome. thanks!
Thank you for leaving your feedback, we really appreciate it.
April 1, 2021
We have been using this app since first launched our store and it is absolutely awesome! Their customer service team is amazing. Manny is such a great resource that truly cares about the customer experience. He is very quick at responding and truly has made our experience extremely pleasant. I highly recommend!
We really appreciate your taking the time to leave this positive review. We're to hear that you had such a positive experience with our customer service.
April 1, 2021
I've just started using the app for reviews and had trouble syncing my orders...Anne manually helped me sync them so we could start sending right away! Excellent customer service.
Thank you for taking the time to leave your review, we really appreciate it.
April 1, 2021
I just loaded this app. There are several steps to get it integrated with your shop. I tried on my own to import existing reviews and for some reason the way I listed the product handle in the CSV wasn't working. I contacted Support and immediately they set out to help me. Not only did Gimbert import our existing reviews, but he went ahead and set up our entire store! It really looks great and I'm excited to have reviews on each product page. I'm sure it will lead to more sales. In addition, I had a couple questions about the automatic emails. I chatted with Jo who easily answered all my questions and help me customize the emails to my liking. I actually decided to go with this app because I received an email from Yotpo for a review on a product I had personally ordered (Spoonful of Comfort). When I saw how easy it was to leave a review, I decided to try this for my own business. Still in the early stages but I'm already impressed with how quickly and efficiently their Customer Service worked.
Thank you so much for taking the time to leave your feedback. We're thrilled to hear we were able to help you set up and get started. Please feel free to contact us again at any time if you need any further assistance or if you have any lingering questions.
April 1, 2021
The customer support team is amazing! I own a small business and use shopify as a platform, I would like to say this to fellow owners here, try their customer support! They will give you dedicated time and take care of all the hassle for you to satisfy your concerns! I am definitely a fan, specifically Jounalou from support team has gone over for all our needs! I would give more than 5 stars if I could and HIGHLY RECOMMEND YOTPO due to amazing customer service