Yotpo: Product Reviews App
Inspire Purchases with Yotpo Reviews
Rating
4.8
feedback
4,521
chart
#313
All reviews
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June 30, 2015
Priced for enterprise users - not for Shopify clients. The review engine is nice, but if you want any features it is a MASSIVE jump in price. They make it sound like its an easy upgrade to the useful features - it is not. I am one step above the free version at $25 dollars a month. Just to get the basic feature of responding to reviews, the price goes up 12x. (That's right, an extra $275 a month.) Plus they also charge you for each email sent out after a set amount. (That's right, not completed reviews, just email requests) I am not sure why it costs an extra $3,300 a year just for the basic feature of responding to reviews, but it does. I am sure it's great for Zappos, but not even close to reasonably priced for a small business.
May 5, 2015
We make half of our sales online and through Shopify POS. Yotpo only works for online purchases, NOT available for your POS customers. There is no feature to manually send out reviews, otherwise we could have made this app work for us. We tried to get help, but we had to go with a different direction.
Oct. 24, 2016
The Application itself is amazing. We had a five star review up before they decided they really wanted to get greedy. The guy who helped us set it up was super helpful and did everything we wanted. The issue we had was the gigantic price increase. We were paying 9,000 dollars a year for the program, which is more than any other program we have by 2x, and this year after renewal they contacted us saying they wanted 14,000 this year. A 5,000 dollar increase from the year before. The guy who pitched it to me was a complete car salesman type and really just makes you feel like a victim of the deal. "Well our program is worth it. O our guy didn't say this was a promotional yearly discount?" I have 0 apps in my store that change their pricing. Even shopify doesn't change their pricing when you go month to month. It is a very shady and sad business tactic and I remember seeing a lot of 1 star reviews on here regarding it and now they are 5 again. I am not sure what that is about but here we are.