Yotpo: Product Reviews App
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Arven was super helpful and resourceful!! He helped me import my reviews successfully in no time!! Highly recommend him!!
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We had a feature installed by John G., a growth support engineer from Yotpo's team. Despite their no-reply email system that impedes on the exchange of information, John was able to pick up our enquiry across multiple tickets and solve our issue.
Great service! I needed assistance with the install and John G. was all over it. He had it up and running within the hour!
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Apps work as intended, easy to use. And Ruzsel J, one of Yotpo support, will always provide help for any Yotpo related issue on our Shopify.
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Arven helped to install product ratings as per a specific request I made. An absolutely brilliant support system.
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Rhenant was awesome with customer service when I needed it!!! Thank you for a great Ap, and Great customer Service.
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Everything works great, Ruzsel was very helpful with the setup during the call.
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Doner P was able to support and assist me quickly and efficiently with adding widgets to my site that dissapeared after a theme update. Thank you so much.
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John G was absolutely amazing. Talked me through the issue and knocked it out of the park. I wish all tech support was as good as Yotpo.
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Super fast response from Support. My problem was resolved within 10 mins. Unreal! Thank you John G. :)
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The app is great! Have also had great experiences with the customer service, specifically, Rhenant. Thanks for your help!
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
UPDATE: I have received personal 1 on 1 support from Estee with their Tier 2 support team who has looked into my issues and helped bring to a resolution. I apprecaite her thoroughness and responsiveness to help remedy this situation. Extremely glitchy. Reviews appear on some pages and not on other pages when the exact same config is applied to each template (reviews widget). Other widgets like the SEO Page do not function correctly (mixed formats for dates, pulls in rejected reviews, preferences like avatar toggle do not carry over from other widgets and dont save, and support tells me "it's beta only" but nowhere does it say many of these (non-working)features are in Beta. I paid for the full priced plan so I can get the 24/7 support, but that is non existent! If all of my issues arent resolved soon, I will uninstall and cancel this mess.
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
Arven devoted considerable time to our meeting and responded to each of my questions with extraordinary patience and thoroughness. I would like to express my deepest gratitude for his attentive and insightful approach. Thank you, Arven
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Joian Z was very helpful with tech support. I appreciate the service and knowledge.
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I've found the team at Yotpo incredibly helpful, I love this app and working with Yotpo is always a pleasure. Well done Yotpo and especially Joian Z.
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Jeorge Kenneth V was great, and I truly enjoyed working with him. Keep up the good work, Thank you for your help!
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
Wonderful app and great customer service! Jeorge Kenneth V helped walk me through an issue with my Yotpo on the homepage of my website. Couldn't recommend this app enough !
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
Great customer service experience! Very helpful and pleasant conversation.
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
Amazing Apps, and very helpful support service. Ruzsel solve my issue within a hour after i request support
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I received efficient help on setting up my account. They made it easy and were a pleasure to work with
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