All reviews

Rating Breakdown

  • 5
    91% (6,413 ratings)
  • 4
    4% (272 ratings)
  • 3
    1% (59 ratings)
  • 2
    1% (63 ratings)
  • 1
    3% (206 ratings)
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5 / 5 Share

March 23, 2023

Great app with excellent customer service. Daniel P. helped with my issues quickly and efficiently. I would recommend!

Using app

About 1 year

Total reviews

1

Average rating

5.0

4 / 5 Share

March 22, 2023

Warly S. Helped me out today, very professional and quick communication. The service itself needs some work to be done but customer support was good.

Using app

About 2 months

Total reviews

1

Average rating

4.0

5 / 5 Share

June 21, 2023

we want to put review rating at our "all review page", but yotpo doesnt have this feature, what a pity. customer service team John was trying to help us, thank you. looking forward to new features.

Using app

12 months

Total reviews

11

Average rating

4.9

5 / 5 Share

June 2, 2023

Yotpo has been very kind to us and given exceptional customer service. They provide a strong product and I have been subscribed for years now. I particularly want to highlight Allen M for his kind customer service and helping us to rectify our issue. Update 02/06/2023, Yotpo continues to provide great customer service, in particular Nicole L was able to handle my inquiry very quickly and satisfactory. Highly recommend.

Using app

11 months

Total reviews

28

Average rating

5.0

5 / 5 Share

March 21, 2023

Their service is very fast and they always give correct advice. I am happy to accept their services. Thanks

Using app

About 1 month

Total reviews

7

Average rating

5.0

5 / 5 Share

March 21, 2023

great customer service and very helpful. Customer service resolve every issue that i had, quickly and effeciently

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 17, 2023

Best customer service ever. John G helped solve all of my problems and the concerns. Thank you very much!

Using app

8 months

Total reviews

6

Average rating

5.0

5 / 5 Share

March 20, 2023

Yotpo's customer support is excellent! Simoun Francis S was very helpful and knowledgeable in solving a technical problem.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 19, 2023

Not 100% sure I'm smart enough to use this app, but Donner P was incredible. Answered all my questions and was very patient with me. Donner needs a raise! :)

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

March 19, 2023

We used Donor P and was an amazing experience, really clear and helpful and we got what we needed done quickly and successfully. Definitely will be using for future endeavours and hope we can connect with Donor P again.

Using app

Over 1 year

Total reviews

2

Average rating

3.0

5 / 5 Share

June 8, 2023

Had a chat with Allen M. regarding duplicate stores and an upgrade issue do to this. Very helpful support, Allen got it all straightened out in a few minutes. Yotpo is highly recommended in my books, thanks a lot! Spoke to John G on June 5th, 6th and 8th and he was very professional and eager to help and provide a solution. Must say he was fantastic!!! Thank you John G!!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 18, 2023

I have been using Yotpo app for quite some time and for a small business it has been so helpful in growth and understanding what customers are liking (or not). Recently, customer service was so helpful when one of my customers caught something in an email for a review and it was a gliche on my doing. James from Yotpo was quick to help me resolve this via the chat and so relieved it was an easy fix.

Using app

About 7 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 17, 2023

Allen M did a great job helping me configure the addon on my shop! ..................................

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 17, 2023

Thanks for the support Yotpo Daniel, appreciate the custom code. Very helpful

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 17, 2023

Great help, really appreciate Allen's M work. worked quick and shows support when needed. ...........

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 18, 2024

Amazing support from Rhenant & John G., and Angelo; I used the app on all my stores, and the support team was very helpful and managed to get everything sorted with ease. Will always use them! 5 STAR

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

March 17, 2023

I've enjoyed using Yotpo! I am still on the free version which sends 50 requests a month but so far so good. The support team also responds really quickly which is super helpful!

Store

TAIDEUX

Using app

Almost 4 years

Total reviews

8

Average rating

5.0

5 / 5 Share

March 16, 2023

I am so grateful I installed Yotpo from the beginning! I have an amazing curation of UGC and I love their support team Simoun Francis S just helped me with a code install in just a few minutes!

Using app

Over 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

March 16, 2023

The desktop is pretty straight forward to use. We only have the free version, so not sure if there are other features that we are looking for in the paid version but it does the trick! We had an 'human error' for an import of a review, we contacted customer service via the chat option and it was resolved quickly by Simoun. Would recommend this App for anyone looking to have automatic review emails sent out and imported.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 16, 2023

Warly S. was extremely patient and helpful. Importing reviews from Yopto to shopify is definitely complicated and not very intuitive! ( just being completely honest here lol ) but Warly S. walked me through each and every step and answered all of my questions with the patience of a saint. Thanks Warly S. !

Using app

Almost 4 years

Total reviews

1

Average rating

5.0