Yotpo: Product Reviews App

Once you install the app, it pulls your orders and emails are sent out. This is a problem as Yotpo does not check for marketing options. This information would have been good to know before I installed the app to see how it would look on my site, and then uninstalled it when I realized its appearance would need to be adjusted to match my website design. In less than fifteen minutes, the damage was done and my entire customer database was sent emails by Yotpo. Customers are *still* receiving emails and I've emailed Yotpo telling them to immediately stop sending. No response. My request to cancel my account was received with a canned 'please let us know your feedback' reply. I would not recommend using this service until Yotpo: * check that only customers who are okay with marketing receive the email * ask the Shopify owner if it is okay to send emails to past customers, or at least revisit its workflow and make improvements

very $$$$$ (5k year!!!).... no customer service..... other apps are coming up now. they do contracts... crazy world of yotpo! they are there for the money nothing else.

Yotpo is one greedy company. They suck you in with the "Free" card and then if you want any of the extra features it turns into big bucks and a year contract. On top of the big bucks, they limit how many reviews you can request and then you have to pay an overage fee per review. Save yourself some time and money and go with the Shopify review app.

Yotpo sales had enough time to call me multiple times, but I hate it when installed there is no email/ chat or phone support available. I am waiting for 3 days for a response from the contact form, and the app is not doing well. Have an app, have support, period.

Not happy. While using Yotpo for free before they changed how their app works, I collected 6 reviews. But, that's all the app could do. Collect reviews and nothing else. If you want everything else, it's something like $300 per month. Disappointing. I wanted to learn more about their pricing structure, but instead, they want me to talk to some random guy over the phone to talk to me about how Yotpo can benefit my shop. Well, of course it would benefit my shop. It's just TOO EXPENSIVE. Make the pricing structure public for crying out loud.

Very disappointed in the price structure - $4000 a year for small business is just not doable.

Wouldn't recommend to anyone! Over priced and now my widget isn't even working and no one is fixing it. I could se maybe paying $100 a month NOT BILLED annually but $699 is absurd!

$500 to get SEO features ... Is this for real?

Not sure how this is such a high rated app. It is very glitchy and support is almost non existent. We waited over 2 weeks to have reviews imported from old site and still nothing. Why can't we import a simply csv rather than wait for someone else to do (or not) it?

Installed it and settings and dashboard was down. Had no control, so it auto-published some really bad reviews to the site and I couldn't edit or remove - despite having fixed everything with the customer and both of us wanted to change it! + the graphical layout was clonky and not to pretty. Deleted the app, but found it very hard to remove from frontend. Sorry, not at all a fan.

Poor App. Pathetic word limit with no way to post video. Unbelievable. You would think this is something easily resolved in the 21st century

Awful customer service (unless you want to upgrade) We used to love Yotpo but since we updated our theme and lost the app we have been trying to get some help with reinstalling. Terrible service! No response to four attempts to contact them. We looked at upgrading our Yotpo account but the prices seem to leap up and we just can't afford it for a small business.