Yotpo: Product Reviews App
Build trust and boost revenue with product reviews & UGC
Rating
4.8
feedback
4,428
chart
#388
All reviews
Review RSS Feed
Nov. 16, 2022
Rayne provided awesome and quick support. I could not have asked for a better outcome. We tried another review app (Junip), but they simply were unable to help. Yotpo is where it's at. Thanks Rayne!
Nov. 16, 2022
Good support from Simoun from Yotpo! Was speedy in replies, understood what I was looking to achieve, and was able to direct me to the solution.
Nov. 16, 2022
I found this app to have great customer service, the live chat was so helpful when I had questions.
Nov. 15, 2022
Daniel P helps me out, and answer me so many questions and all in details, and this communication is live and quickly, do not need send any emails and wait for some days. five stars!!!!
Nov. 15, 2022
So far so good, still very new. Albert V was really a great help in quickly getting everything set up for us!
Nov. 14, 2022
awesome customer service! very happy so far. I reached out with a few questions, and they helped out right away.
Nov. 14, 2022
Very helpful. Was able to help me fix my problem and explain what I needed to know. Thanks again, and appreciated.
Nov. 14, 2022
This app support is excellent. Warly has been super helpful and responsive. The app looks and works great.
Feb. 20, 2024
I was trying to integrate the Yotpo review badge into our website. I was struggling with the code. I was delighted to be able to discuss my issues with Gabriel. Gabriel was able to import the badge with great precision. 5 Stars to you Gabriel!
Nov. 13, 2022
Amazing customer service. That is what makes Yotpo great. Appreciate all the help and service throughout our partnership
Nov. 13, 2022
This was a colossal waste of time don't get scam to download this application customer service and customer support are nonexistent they will chat with you but they can't do anything they keep saying we will escalate...........
We're sorry to learn that you're experiencing issues with Reviews. After looking through our records, we saw that there was some difficulty migrating from your previous reviews provider to Yotpo. We've tried contacting you, but we have not heard back — please reach out to our team so that we can assist you.
Nov. 12, 2022
Customer support really responsive. They stay on the chat with me and made sure they fix issue with me.
Nov. 11, 2022
Product support is silky smooth. A quick chat had my issue resolved in minutes. Highly recommend as a reviews app and headache free support.
March 31, 2023
Had great customer support from Edilyn B. She took the time to blacklist a few products as I was having a hard time with the process! Allen M. was super helpful in providing a review summary for all our products and recipes as well!
Nov. 11, 2022
Customer service is great, and there is so many integrations. I highly recommend the paid version, it is worth the money.
Nov. 11, 2022
FIVE STARS! Thank you for the very quick and efficient support to make the reviews visible on the new theme!
Nov. 10, 2022
BUYER BEWARE: I've been with Yotpo for several years. We opted to move to a new review platform to save money for our small business. When I went to cancel my annual plan shortly after it auto-renewed, I was unable to do so in my account before it auto-renewed and needed to reach out to Yotpo support. They wouldn't cancel my account via email. They made me do a zoom call with their rep who instead of cancelling and disabling the auto-renew they repeatedly tried to upsell me more services. I was told by Yotp: "I really do appreciate where you're coming from and I'm sorry to hear, however we are unable to provide a refund on a live agreement as it has already been renewed per the terms. Because the contract renewed in June for a successive 12 month term, we are restricted in terms of changing the terms or the billing structure at this time but would be happy to revisit it in June prior to renewal. Unfortunately we don't have additional recourse here - the next step on our end would be to speak with our legal team, which in the spirit of partnership we are eager to avoid." Yotpo simply took my $6,388.00 with nothing more than an oops, sorry you're stuck with us. If you're considering working with this company know the support is subpar and getting out of an annual plan is very hard and they will upsell you more services - that's been my experience. The platform and functionality of Yotpo is fine and gets the job done. I've used them on both woocommerce and shopify. Now, I'm stuck with them until my annual plan is up for auto-renew, which I'm sure will never be cancelled and will require more zoom calls where they read from a script and try to sell moooooooore Yotpo.
We value your feedback and sincerely apologize for the inconvenience. Our team has reached out to you offering a dedicated CSM as well as access to Visual UGC and three months of Yotpo Reviews. Please reach out to our team so that we can work together to make things right.