Yotpo Subscriptions

March 7, 2023

Really great customer service, always helpful when you need the support. Also very quick to help. Thanks Roland.

March 6, 2023

Not ready yet. The unique customer management link is great, but other than that-- this is simply one of the worst subscription apps. They don't have the ability to combine multiple products for the same customer, so everything comes through as a separate transaction, on THE SAME DAY, meaning the customer is charged shipping 2x,3x, and so on.. Not to mention, for bigger brands, the idea than someone is picking and packing 3 or 4 different boxes on the same day for the same customer is crazy wasteful. Loss of profits and time. The notifications to remind people of their upcoming subscription or failed payments DO NOT WORK. They just don't have a very sophisticated offering and there are many many better options.

March 6, 2023

Excellent customer service. Irvin was kind and fast at responding to my concerns. I am loving all of yotpo apps, truly saving me so much time and money.

March 5, 2023

Very helpful customer service, special shout-out to Roland which was very clear and patient. I am moving from another subscription app which is years behind when it comes to listening to their customers. Glad that I found out about Yotpo!

March 4, 2023

We moved from a more well known subscription app as we were told this app does the same as everyone but cheaper and a better interface. Unfortunately this is simply not the case. Their team handled migration. They didn't import all of the products that were available as subscription products. Not only did they miss some, they imported some that were place holders of products, so the wrong version. I needed to go through the setup and fix it... and maybe (and likely) missed some. We have a free shipping threshold, as well as a free local delivery theshold. These are not the same. Yotpo subscriptions doesn't seem to see this and only used the default shipping type which caused many customers to be charged calculated shipping. We then had to apologize and refund the customers. Further, in Yotpo the ability of the admin is so locked down I can't even update a single customer subscription to offer something other than the shipping defaults in Shopify. Why would they not allow us to manage each aspect of each customer subscription? Let's say you have a customer who is $0.35 shy of free shipping, but as a service you want to give them free service - nope not with Yotpo. If you actually want to manage your customers subscriptions, this won't be the app for you. Notifications. Ya, they don't work. Looking at other reviews seems like it's been an issue since at least Aug 2022. We have all the notifications setup. Customer billing fails and they don't message the customer. Also don't message us so we can contact the customer. Honestly, this program is not ready for release. They have some good ideas and it *could* be a good product but support doesn't really listen. They need a customer advisory board who will help them push the product updates in the right direction. Right now it seems rudderless and no one seems to care about the issues - at least that is one users impression. At the time of this writing, I would not recommend this product to anyone.

March 4, 2023

Excellent customer service experience. Very quick, and Thessanyl was able to outline the steps needed to resolve my issue. Thanks Thessanyl and I look forward to offering subcriptions to my customers with Yotpo

March 2, 2023

Excellent customer service: they reply instantly and are very polite and helpful. Shout out to Thessanyl who helped me a lot today !

Feb. 23, 2023

Très à l'écoute, disponible et réactif pour nous aider à configurer ! Je vous recommande à 100/100 cette application si vous souhaitez mettre en place des abonnements

Feb. 21, 2023

The subscriptions team at Yotpo has been excellent from start to finish in terms of getting our data migrated, fixing small issues with the widget, and setting up functionalities for us. Clarifying business need through having a zoom call to constant emails updating the progress of the setup were extremely helpful in keeping us in the loop. The customer support in general for any of the Yotpo apps is outstanding, questions are answered within minutes on the live chat, and any complex or specific requests are passed through to the right person straight away who emails solutions back within 1-12 hours (our experience).

Feb. 21, 2023

They said their migration ¨specialist¨ will do the job for you from the old app to they new one. After 15 days still have no news. The service is horrible. I deleted the app and kept old app.

Feb. 21, 2023

Find these tools easy to use. But when I have needed to get help - the team are great. Roland super helpful today. He understood my question quickly and resolved. :)

Feb. 17, 2023

Very good customer service on the chat. Irvin helped me fast, was patient and solved the issue. Would recommend this app

Feb. 17, 2023

just subscribed. like how easy it is to set up and get support. Irwin was super helpful and patient. Will post updates if something changes.

Feb. 17, 2023

Wonderful customer service I've just had with Roland - helped me through the problem quickly and efficiently :)

Jan. 26, 2023

Amazing service from one of your employees Irvin N. Super helpful, Very responsive and friendly and super patient

Jan. 24, 2023

"You've reached the $500 limit. Subscriptions were removed from your store." No email to let us know this. The current subscriptions did not continue processing. We'll find a more professional option.

Jan. 24, 2023

Yotpo has the best customer service out of any apps. I end up always choosing them, they are responsive and friendly. Shout out to Thessanyl for being super helpful today!

Jan. 22, 2023

Had a little issue with Subscription showing the widget twice on a product page. One of the chat customer service reps Happy helped me out and was resolved in minutes. Highly recommend Yotpo subscriptions and all other Yotpo services.

Jan. 22, 2023

I was having an issue while creating my widget but my agent Sheen helped resolve this right away! Great customer service for sure!

Jan. 16, 2023

I had a problem when installing the app, and after getting a little frustrated decided to reach out to customer support. A man by the name of Jomar M looked after me in the nicest way in got it all solved for me in no time. Recommend both the app and their customer support. I strive to have a customer support team as good as Yotpo for my own brand :)