Zakeke ‑ Customizer 2D 3D
Shopify Product Customiser & 3D Configurator - Zakeke
Rating
4.3
feedback
109
chart
#235
All reviews
Rating Breakdown
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April 5, 2021
Zakeke is a great app for any 3D customizable product. What's even better is that their customer service rep's are extremely knowledgable, responsive, and friendly. Their business development representative worked with me to identify my successes and concerns with Zakeke before connecting me with their 3D team. They personally adjusted my flawed 3D model and sent it back to me to ensure that it worked seamlessly across their platform. Although 3D projects can be cumbersome and tedious, Zakeke made the experience simple and flawless. Highly recommend Zakeke to anyone looking for great customization and excellent customer service.
March 30, 2021
Without a qualitative demo or help it is not always easy or clear to be able to make everything correct within the 3D module, but if you email with a problem or question, they answer very quickly, friendly, super clear and constructive. They do a great work to fix the problem. Very satisfied with it.
May 22, 2020
Has no mobile interface. We tried to message support but did not hear back sadly. Its a shame because desktop looks great.
Well, Zakeke has a mobile version of course! We have thousands of customers, no one would use a not-responsive customizer. And even better, Zakeke has a mobile-dedicated UI, it's not just responsive. As for assistance, you wrote to us on May 13, 09:55 and we replied 1 minute later, at 09:56. Maybe you're not receiving our replies, check the spam. Lastly, it seems you're getting an issue with the mobile UI, we wrote to you from a different email address, happy to get it fixed.
May 13, 2020
A great app is useless if you can't get it to work so a responsive support team is critical. The folks at Zakeke not only offer a valuable sales & marketing tool but more importantly, provide invaluable assistance to maximize its effectiveness. Although we just started using it we are going to implement this app in all of our sites. Fantastic product & highly recommend it.
May 13, 2020
We use this a app for custom drinks and masks Shopify stores and it works like promoted. The support ist quick and helpfull and the features are all we need for a good user experience. With the 3d mode you have a nice feature to show the clients more.
May 7, 2020
We're using Zakeke for our store to customize mug prints and other similar printed products. It's been the ultimate experience with all the features the App offers, especially the 3D preview, it's AMAZING!
May 3, 2020
The app is very responsive and so is the staff. There are other apps that do the same thing on shopify. But where this app sets itself apart is the staff that supports it.
May 2, 2020
I use this app to help my customers design their products and visualize it before checking out. Cart abandonment was reduce considerably and help me increase my revenue to 20%. This app also reduce our workload in terms of product designing and approval via email that takes a long process. Very useful app for a reasonable monthly rate. This app is highly recommended!
April 27, 2020
The best customization app. Unfortunately, there aren't many apps that support the 3D preview and across them, the Zakeke has the best user experience and configuration flexibility. Also, they had good support who helped me with refunding when I accidentally missed my billing cycle expiration.
April 26, 2020
This app will help me adapt my business to the needs of my customers now that we are living in a Covid-19 world.
March 19, 2020
The application was not user friendly and we could not get anyone from Zakeke support to assist. Shopify made several attempts by emailing them but they would not contact me as support. Zakeke is a 3rd party application and Shopify does not know the functionality of it. We attempted twice to use the application in less than 15 days but to not much success. Finally, they billed me for a year and now is refusing to return my money . This really is a good example of poor business . I will now file a report with my bank for the return of my money and if that does not work, we will seek litigation.
We’re very sorry for your bad experience with Zakeke. We double-checked and it seems we have replied to all your messages within the day, including questions that were addressed for another app and those where Shopify was copied. Maybe you were not able to receive our answers or they got in the spam folder? Regarding the billing, you selected a 1-year plan with 30% discount, that’s why you were billed for that plan after the free trial, it’s the standard process. Hopefully this clarifies your situation, but feel free to reach our support for further details.
May 5, 2020
I really am loving this app so far! It is exactly what I was looking for to help with my website needs. I needed support with a few things and the support team was quick to help me with my needs and help with setup. I only wish I could figure out how to add templates because I keep getting error messages so maybe I'm doing something wrong but don't want to keep bothering support because the last couple of things were right in my face lol. Definitely give this app a try! This is my favorite app on my store!
March 9, 2020
So far, so good. I haven't had a chance to use it to experience the full app. I do not like the fact you have to add every color of every product one by one. It is going to be very time consuming for me.
Thanks for your review! We're working on improving the product configuration process and we just put your suggestion in the "to-do list" :)
Feb. 28, 2020
I use this app for let my customers being able to customize the products on my website. Is very user-friendly, and the support reply very quickly. I recommend.
Feb. 25, 2020
error with the buy button, not quite visible in the shop. not all products are found in printful and not all mockups can be imported. images for variants are not transferred either. in addition, the fulfillment location cannot be selected. if I change the item price in shopify, the design button disappears in the shop. I have noticed these errors so far.
Hi! Thank your for your review. The issues you're having can be resolved: - "buy button" = we guess you mean the "customize" button. It can be edited to make it as you prefer. You can make it on your own by following our guides or we can make it on your behalf. - Not all products from Printful are available because it's not automatic to get them in the catalog for Zakeke. However, we periodically work on expanding the catalogs of our print-on-demand partners (as an example, new products from CustomCat were released today!) - Fulfillment location: this is set in automatic by Printful based on the shipment address. There is a couple of things that we need to understand better (the "images for variants are not transferred" and the "if I change the item price in shopify, the design button disappears in the shop"), that's why we sent you a message from our helpdesk. Happy to get them solved!
April 5, 2021
This app was exactly what i needed to customize our product - not just text but a list of symbols from a gallery. Update: The. Best. Customer/Technical Support Ever! seriously, they are so customer oriented. im so so happy with the team!
Jan. 25, 2020
great app with which customers can easily create their own products, the support is very fast and the custimizer very easy to use. I am a little disappointed with the presentation of the products in the Custimizer, which was probably due to Printful.
Jan. 15, 2020
In theory, this app works well. In practice, the app does not work as advertised. Apparently there are significant limits to the number of variants you can make available to customer (number of colors, sizes, etc). The customer support is non-existent and despite providing credentials to both my Shopify and Printful accounts, they've not been successful in showing me one situation where this app allows customization of a product and seamless creation of an order with the Printing partner. Turns out you need significant edits to your theme to make this work properly and to create customizable products as digital products that don't require shipping or weight thereby causing many issues for shipping. Overall, I wish this worked as advertised but it doesn't. The technical support is abysmal. Consider yourself warned.
Hi, we’re very sorry for your review. Please find here below our comments: 1) there is no limits on the variants you can make available to your customers. Zakeke just imports the same variants you have got on your store in order to allow you to have a 1:1 match with the store. If you have a limit, is with the variants in Shopify itself. 2) You don't need to edit the theme to make Zakeke to work properly. In Shopify, each customized product is a new product in the catalog. We just offer a solution to this and avoid the creation of duplicated products (that, by the way, requires a change to the theme only in specific cases). 3) Regarding support: we really care about our customers and We pride ourselves on our high levels of customer care service. We take criticism very seriously and we double-checked and we have replied to all your questions. We’d appreciate it if you could give us details of your disappointment.
Dec. 18, 2019
Great support - one product image wasn't rendering correctly and they custom made a solution for us. The app is very easy to use and exactly what we need to allow customers to customise their own products - so combine that with such phenomenal customer service and you have a real winning app. HIGHLY RECOMMEND!
Dec. 17, 2019
It gives my customers an awesome opportunity to make what they want, which they love to do! The program is customisable and easy to use for me and for my customers. An improvement to the team: the resolution is better on desktop than on mobile. But still worth 5 stars, great support aswell!