Zakeke ‑ Customizer 2D 3D
Shopify Product Customiser & 3D Configurator - Zakeke
Rating
4.5
feedback
107
chart
#116
All reviews
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March 7, 2022
The best programme if your letting customers customise a visual product. Customer support is outstanding. I'm very happy with this app so far.
Jan. 17, 2022
Through my experience as a digital service provider and business owner, I MUST say Zakeke's support is the best. They don't use Live chat but it's like Live chat Most importantly they solve the problems for you. Zakeke is helping increase my store's sales and AOV! Thanks, Ken, Filipo, and others I didn't meet
Nov. 15, 2021
CAUTION! If you try this app and then choose to remove it much of the code is left behind. In addition all of your collections will have an additional filter for "zakeke" left behind. I am still looking through code to find all the remnants, I think I may send an invoice for my time to clean up after the uninstall.
Thank you for review. The filter "Zakeke" is needed to exclude the products created after a personalization from your collections. In certain cases, Zakeke is forced to create a product from a personalization because Shopify does not allow to change certain attributes of a product (such as the price), that's why you need a filter on the collections to exclude those products from the collections. Unfortunately, when you uninstall the app it's not possible to remove those filters because Zakeke has no longer permissions to access your store. However: 1) that filter does not change anything to your store, it won't work because there won't be personalized products. 2) we are happy to remove it when merchants ask us to do so and give us access to the store :)
Oct. 18, 2022
This app is perfect for our custom laser engraving and sub dye product POD business. Easy to implement, listings are set up in minutes, and the backend handling of the production files simplifies the process of pulling production files for production. The recent integration with Etsy has also been a game changer, giving us a viable option to provide our customers with custom engraved and printed products, where no good options existed prior. TL;DR: Love this app. 5-stars isn't enough. Customer for life.
Oct. 25, 2021
Was a bit worried about moving away from my other personalizer app as I was comfortable with it but I'm so glad I did, the functionality front and back end is fantastic and production wise, its 100% better! great app and customer service is always on hand. I have tried and tested all the personalizer apps on shopify and even moved away from shopify but came back and used Zakeke. I have not used the 3D modelling yet but will do soon. Another amazing feature which is time saving is the integrations, the zapier tool allows me to have my ready to print files sent straight to my dropbox so no more time consuming work, just quicker and faster production!
Oct. 8, 2021
Cette application est hyper efficace. Les nombreuses options pour paramétrer ZAKEKE selon vos besoins et envie sont indéniablement l'un des points forts. Le support technique est très réactif, bravo !
Oct. 1, 2021
Esta aplicação é fantástica! Os ficheiros chegam até nós prontos a imprimir com grande resolução. O interface fácil e intuitivo, excelente suporte também. Era exatamente isto que queria.
Sept. 29, 2021
This App makes everything so convenient! Not just for me but especially for my customers, who know exactly what they can expect from now on. Totally worth its money. Big shout out to the customer service who is extremely helpful and always there for you.
Sept. 17, 2021
I needed a refund for a charge for the Zakeke app that was loaded in Shopify but was not used. The Zakeke support team quickly provided my refund of $39.99. I plan on using the Zakeke Designer at a later date. Very responsive and understanding support group.
Sept. 14, 2021
I've been very happy with this custom designer app. It works really well, very user friendly and I have had almost no issues with it. Also, their support team responds quickly to inquiries. Would definitely recommend!
Aug. 3, 2021
Awesome app and a-lot of opportunity in it also really awesome support team! Helped me out with the 3D models and even more! Strongly recommend :)
July 27, 2021
Server very slow, sometimes the [ Customize Button ] on product page no show . Predesign template working table too small, it's hard to do the design .
July 26, 2021
Without a doubt the best product customizer on the market, we have used every other tool available on Shopify and this one has the best customer facing tool. Ken and Carlo have been fautless and very helpful. Thank you both very much!
July 23, 2021
Hands down the best product customizer around. User friendly and flexible. Ready for print files. Superb assistance. Look no further and choose Zakeke
May 28, 2021
This is a good app if you're looking for an app that let's your customers create customized products on your website. Love it.
May 26, 2021
After a detailed research we chose Zakeke. The best choice we could have made! Simple and intuitive for both the seller and the user, the best value for money and above all professional and rapid assistance for the resolution of any problem. Highly recommended! Luca Landolux
April 20, 2021
I had access to this app for 6 months and paid their awful support team to install and set up the 3D modelling system, which cost approx £1.8k in total. The setup never got completed to a standard expected at the start of the project. I have near enough 80 emails trying to sort out this mess with their support. Constant problems and painfully slow to get resolved. Never mind the fact the platform is unstable at best so good luck if any issues arise on Friday night. You wont be selling for a good few days. A waste of 6 months. Don't bother with these guys unless you like a headache.
April 20, 2021
We tried many personalization Apps here in the Shopify App Store, but sadly none of them hit the mark for us nor the customers. After hours of searching, we found Zakeke. After watching their promotion video we knew we had to try out Zakeke. Zakeke in a nutshell: Pros: - Easy to set up, user friendly - Customer service is very responsive and helpfull - Has great futures the more you pay (the prices are quite high, but what you get is insane) - Easy to use for customers as well - Works excellent on mobile (any software; Android, Apple etc.) Cons: - Even tho it's friendly to set up, Zakeke is still a Shopify App which means it can break. It has a few bugs here and there but that's "normal". You can't expect a perfect App. I've used Zakeke for a few months now, and I finally can say (after many e-mails) that it works like it should be now. But that is to be expected. - Translation in Zakeke itself is quite rough, we suggest you keep it on English if you use Zakeke for the most easiest experience.
April 5, 2021
Zakeke is a great app for any 3D customizable product. What's even better is that their customer service rep's are extremely knowledgable, responsive, and friendly. Their business development representative worked with me to identify my successes and concerns with Zakeke before connecting me with their 3D team. They personally adjusted my flawed 3D model and sent it back to me to ensure that it worked seamlessly across their platform. Although 3D projects can be cumbersome and tedious, Zakeke made the experience simple and flawless. Highly recommend Zakeke to anyone looking for great customization and excellent customer service.
March 30, 2021
Without a qualitative demo or help it is not always easy or clear to be able to make everything correct within the 3D module, but if you email with a problem or question, they answer very quickly, friendly, super clear and constructive. They do a great work to fix the problem. Very satisfied with it.