Zipchat AI Chat & AI Chatbot
Zipchat App | AI Chatbot + AI Chat Marketing For...
Rating
4.8
feedback
126
chart
#304
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
7%
-
Less than a day
5%
-
Less than a month
33%
-
Less than a year
52%
-
More than a year
3%
Reviews Summary
ZipChat has received overwhelmingly positive reviews from ecommerce merchants who have installed it on their online stores. Users praise the app for its efficient customer service, accurate AI responses, ease of use, and helpful support team. The AI chatbot is highlighted for its ability to engage with visitors naturally, recommend products, and improve conversion rates. Users appreciate the quick setup process, seamless integration, and the 24/7 availability of the chatbot. The app is described as a game-changer that saves time, increases sales, and enhances the overall customer experience. However, there are a few negative reviews mentioning deteriorating performance, inadequate customer support, and high pricing compared to the results delivered.
Highlights
Review RSS Feed
All reviews
Jan. 2, 2026
I've used ZipChat for a week and it has been terrific. The interaction with website visitors has been quick and accurate. We have the ability to take over the conversation with customers if needed. The onboarding call was excellent and I highly recommend taking the free Learn Agent Course offered by ZipChat. It helped us understand the most effective way to set up ZipChat to respond to customers. It is an excellent course. We've been searching for an "AI Shopping Assistant", and ZipChat is an excellent and affordable solution.
Dec. 31, 2025
Great app, great support. Love that they keep on adding new features like email AI!
Dec. 24, 2025
I absolutely love Zipchat.ai and I is really working wonderfully as I train the assistant! Responds realistically, in the tone of my business. I'm able to make corrections if there is anything I want to change and will help me focus on other things. Carlo, Alessandro, Jean, and the team at Zipchat have been exceptional at helping me through the processes. Great investment.
Dec. 12, 2025
It initially performed well, then deteriorated to the point of being ineffective. Early on, it generated some sales, but for over a month and a half it has produced zero sales despite increased website traffic. Customer support is inadequate; a support ticket submitted several days ago received no response. The pricing is unjustified for the results delivered. At $49 per month, it should generate at least $150 in monthly sales to be considered worthwhile. Switching to another one.
Dec. 12, 2025
Excellente solution en place depuis quelques semaines et qui est véritablement un outil dont il nous serait difficile de nous passer, aussi bien en avant-vente qu'en après vente ! Super job
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