Zipchat AI Chatbot & Live Chat
AI Chatbot+ AI Chat to Automate Sales, Cart Recovery &...
Rating
4.8
feedback
146
chart
#334
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
8%
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Less than a day
4%
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Less than a month
30%
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Less than a year
54%
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More than a year
3%
Reviews Summary
Zipchat is a highly praised app by many users for its user-friendly interface, ease of implementation, and continuous addition of useful features. Users appreciate the quick setup process and the AI's ability to engage visitors effectively, answer questions, and lead them through the sales funnel efficiently. The app has been described as a game-changer in online sales, providing clear sales guidance without being pushy and significantly increasing qualified leads and conversion rates. However, some users have experienced challenges with the AI's responses, especially in niche shops, where potential customers may be deterred by inaccurate or random suggestions. Support for customization and response corrections has been mentioned as an area needing improvement, with some users expressing frustration over the limited text field for accommodating instructions.
Highlights
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All reviews
March 3, 2026
Zipchat is user friendly, easy to understand and simple to implement. We were live with 3 brands in less then a day. Up to speed: They add new features that are actually useful quite often. It's really worth to check the changelogs. I definitely recommend it Zipchat!
Feb. 26, 2026
We tested Zipchat extensively, had a video call with support, set everything up according to the help section, and tried to optimize it over time. In summary, Zipchat probably works very well with mainstream shops, but less well with niche shops like ours. In fact, we lose potential customers every day who are “put off” by the AI's responses. Despite extensive subsequent response corrections as specified by the app, we were never able to stop this. We had the impression that these corrections were simply not taken into account. According to support, instructions must be accommodated in the very limited text field, which—according to support—is possible, but we were unable to do so in a way that allowed the AI to advise properly. The random suggestion of products is a lottery game, not a targeted action, so even when potential customers specifically ask for products for men, they are given random suggestions – so far, nothing specifically for them, even though it is explicitly stated in the product descriptions. Support kindly offered to put together customized instructions for us, which we unfortunately never received. We have therefore paused the chat in order to avoid losing more customers. We will cancel before the next renewal unless there is an update that significantly improves the situation.
Feb. 18, 2026
Wir sind absolut begeistert vom KI-Agenten von Zipchat! Der Sales Agent ist wirklich genial und hat unsere Website auf ein komplett neues Level gehoben. Seitdem er im Einsatz ist, werden Besucher viel gezielter abgeholt, Fragen sofort beantwortet und Interessenten deutlich effizienter durch den Funnel geführt. Was uns besonders beeindruckt: Extrem schnelle und präzise Antworten Klare Verkaufsführung ohne aufdringlich zu wirken Spürbar mehr qualifizierte Leads Deutlich höhere Conversion-Rate Der KI-Agent arbeitet wie ein echter Top-Sales-Mitarbeiter – nur rund um die Uhr verfügbar. Unsere Kunden fühlen sich sofort verstanden und professionell betreut. Für uns ist Zipchat ein echter Gamechanger im Online-Vertrieb. Wer seine Website nicht nur informativ, sondern verkaufsstark machen möchte, sollte diesen KI-Agenten unbedingt einsetzen. Absolute Empfehlung!
Feb. 17, 2026
Super easy to use and setup (do not tell anyone, particularly if you are agency =) ). Great results out of the box with very little intervention.
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