Zipchat AI Chatbot Product Rec
Zipchat App | AI Chatbot for Sales & Support Automation
Rating
4.8
feedback
73
chart
#1,016
All reviews
Rating Breakdown
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June 14, 2024
This AI-chat is incredibly responsive and efficient, addressing the queries in real-time. I recommend using it in e-commerce because the chat guides the customers by addressing all their needs to make the purchasing process easier. I appreciate the accuracy of the replies given to customers, which you can also personalize. The support service is excellent.
Thank you for your review! New features coming soon :)
June 14, 2024
Ero molto restio sul fatto che ZipChat potesse effettivamente aiutarci nella gestione delle domande dei clienti del nostro e-commerce e invece mi sono dovuto ricredere. Riesce a gestire le domande, dare risposte utili e sensate e c'è eventualmente la possibilità di modificare le risposte per le chat successive. Ottimo lavoro!
Grazie mille 🙏 Siamo contenti che il prodotto sia al di sopra delle aspettative. Continueremo a migliorarlo per aiutare sempre più brands.
June 13, 2024
ZipChat is great! We use it for a few months now and it works very good. The team behind it is very helpful and from the start we got a lot of help and assistance. It is very easy to train it and add him information like discount code that can be offered, etc.. It has a lot of options to set it differently on different pages (homepage, collection, product, about us and even contact page). The option to edit the bot’s responses is incredibly useful as well. Overall very useful and helpful app!
Hello There, Thank you for your positive feedback! We're thrilled to hear that you find our app very helpful. Our support team does its best to be always helpful, fast and on point while our tech team works hard to make sure that our features are user-friendly and effective. All the Best, Zipchat AI - Support Team
June 12, 2024
One of our hot apps, we've been using Zipchat for over months. Customer engagement is fantastic, conversion rate is very high. The support team is incredibly helpful.
Thanks a lot, really appreciated 🙏
June 12, 2024
I recently started using ZipChat.ai to automate customer service for another one of my online stores. Having successfully used it for a previous store, I knew it would be a great fit. This new store, however, presents many variables that significantly increase the customer support workload. I couldn't be happier with the results. The AI is incredibly knowledgeable and consistently provides detailed and accurate responses to customer inquiries. It's truly impressive how well it understands and handles a wide range of questions. A special shoutout to Luca from ZipChat, who was exceptionally helpful in getting everything set up correctly. He made sure the system was perfectly aligned with my business objectives, and his support made the entire process seamless and efficient. Overall, ZipChat.ai has significantly improved my customer service experience, and I highly recommend it to any business looking to enhance their customer support operations. It's a no brainer for any online store. Definitely leaving money on the table by not having this enabled on your website.
Thanks a lot, really appreciated 🙏
June 4, 2024
Zipchat has very good AI capabilities, which makes it easier to train. The ability to edit the bot’s responses is incredibly useful and allows us to tailor the bot to our unique business needs. The chat support is usually very responsive. Unfortunately, we are unable to use this bot on our gated Shopify B2B sites since the bot cannot scrape that data, but it works well on our public-facing B2C website.
Thank you a lot for your review, really appreciated.
June 1, 2024
I believe in providing great customer service! ZipChat helps me do that by helping my customers find what they are looking for, their AI Chatbot is highly recommended!
Thank you for your review, really appreciated.
May 30, 2024
app consigliata per chi gestisce un e-commerce e vuole sfruttare il potere dell'AI per supportare e ottimizzare gli utenti nella loro customer journey
Grazie mille per la tua recensione. Facciamo del nostro meglio per costruire il prodotto migliore possibile.
May 29, 2024
Excellent app with amazing capabilities, brings customer service to another level. Support is fast and reliable. We're very satisfied with the product!
Thank you for your review, really appreciated.
May 29, 2024
We use Zipchat for our wireless earbuds business, soundsgood.ca, and it is very helpful in assisting clients with common problems. This allows us to offer instant support 24/7. If the bot cannot resolve an issue, it directs the client to our email support. The bot also helps visitors better understand our products and make more informed choices. You need to train the bot, and while it's not perfect, it's still pretty awesome!
Thank you for your review, really appreciated.
May 29, 2024
Very good app! It helps our customers 24/7, saving us a lot of email inquiries. I recommend!
Thank you for your review, really appreciated.
May 15, 2024
We've been using ZipChat AI on our Store and are thoroughly impressed with its seamless integration and ease of use. The AI significantly enhances our customer service by providing responsive, personalized interactions that reflect our brand's voice and ethos. Customers appreciate the instant support, and the AI's adaptability makes it feel like a natural extension of our team. ZipChat's robust functionality and excellent customer service have made this a worthwhile investment for improving our customer engagement and sal.
Thank you for your review, really appreciated.
May 14, 2024
very easy to setup, very good
Thank you for your review, really appreciated.
May 3, 2024
Impressed so far and its working well, would recommend
Thank you for your review, really appreciated.
April 12, 2024
Simple and straightforward setup, all the design and customization tools we needed built right into the backend. A++++
April 2, 2024
Amazing App! Fast and optimised answers for our customers with a conversion rate of 15%! Recommended :)
March 27, 2024
Installation is extremely easy and the results are impressive. Not only did it help me get more orders from hesitant customers, but it also tipped me off to what the most common questions from customers are to include on my product pages.
March 26, 2024
Wonderful Ai Chatbot that significantly improved our customers purchasing experience. Super smooth and quick integration and easy to use. In case of questions the ZipChat Sales Team was always very proactive to assist.
March 13, 2024
I've never had a service so functional like this! Zipchat is a real upgrade for my business. I am having +90% of purchases in just one week. It answers to any client's question and they feel comfortable and safe to buy. It's very easy to set up and it seems to speak with a real person for clients. Price is REALLY low for the quality. I really recommend it, they are also very fast and willing to help you. An example of real upgrade that my business had: I sell digital product but as you know sometimes the download doesn't work 100% good. The clients write to my chat and Zipchat explain 100% how to download it and I don't have refund requests or disputes anymore! Believe me, try it.
March 7, 2024
Very good, however little tweaks here and there would be welcome for multilingual use and a follow up by email for unresolved chats (chat history in the emails sent out to avoid having to go back to the app to see the conversation). But in general very well made, easy to use and seems like they are very open to requests for modifications and ideas. Highly recommended and we have tested lots of these AI bots and in general they are slow and clunky for ecommerce sites with many products and technical questions. This one is blazing fast also. We cant wait to see the improvements as they are launched.