Zipchat AI Chat & AI Chatbot
AI Chatbot+ AI Chat to Automate Sales, Cart Recovery &...
Rating
4.8
feedback
146
chart
#271
All reviews
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June 12, 2024
I recently started using ZipChat.ai to automate customer service for another one of my online stores. Having successfully used it for a previous store, I knew it would be a great fit. This new store, however, presents many variables that significantly increase the customer support workload. I couldn't be happier with the results. The AI is incredibly knowledgeable and consistently provides detailed and accurate responses to customer inquiries. It's truly impressive how well it understands and handles a wide range of questions. A special shoutout to Luca from ZipChat, who was exceptionally helpful in getting everything set up correctly. He made sure the system was perfectly aligned with my business objectives, and his support made the entire process seamless and efficient. Overall, ZipChat.ai has significantly improved my customer service experience, and I highly recommend it to any business looking to enhance their customer support operations. It's a no brainer for any online store. Definitely leaving money on the table by not having this enabled on your website.
Thanks a lot, really appreciated 🙏
June 4, 2024
Zipchat has very good AI capabilities, which makes it easier to train. The ability to edit the bot’s responses is incredibly useful and allows us to tailor the bot to our unique business needs. The chat support is usually very responsive. Unfortunately, we are unable to use this bot on our gated Shopify B2B sites since the bot cannot scrape that data, but it works well on our public-facing B2C website.
Thank you a lot for your review, really appreciated.
May 30, 2024
app consigliata per chi gestisce un e-commerce e vuole sfruttare il potere dell'AI per supportare e ottimizzare gli utenti nella loro customer journey
Grazie mille per la tua recensione. Facciamo del nostro meglio per costruire il prodotto migliore possibile.
May 29, 2024
Excellent app with amazing capabilities, brings customer service to another level. Support is fast and reliable. We're very satisfied with the product!
Thank you for your review, really appreciated.
May 29, 2024
We use Zipchat for our wireless earbuds business, soundsgood.ca, and it is very helpful in assisting clients with common problems. This allows us to offer instant support 24/7. If the bot cannot resolve an issue, it directs the client to our email support. The bot also helps visitors better understand our products and make more informed choices. You need to train the bot, and while it's not perfect, it's still pretty awesome!
Thank you for your review, really appreciated.
May 29, 2024
Very good app! It helps our customers 24/7, saving us a lot of email inquiries. I recommend!
Thank you for your review, really appreciated.
May 15, 2024
We've been using ZipChat AI on our Store and are thoroughly impressed with its seamless integration and ease of use. The AI significantly enhances our customer service by providing responsive, personalized interactions that reflect our brand's voice and ethos. Customers appreciate the instant support, and the AI's adaptability makes it feel like a natural extension of our team. ZipChat's robust functionality and excellent customer service have made this a worthwhile investment for improving our customer engagement and sal.
Thank you for your review, really appreciated.
May 14, 2024
very easy to setup, very good
Thank you for your review, really appreciated.
Feb. 20, 2025
very happy with this tool and the customer service response
Thank you for your review, really appreciated.
April 12, 2024
Simple and straightforward setup, all the design and customization tools we needed built right into the backend. A++++
April 2, 2024
Amazing App! Fast and optimised answers for our customers with a conversion rate of 15%! Recommended :)
March 27, 2024
Installation is extremely easy and the results are impressive. Not only did it help me get more orders from hesitant customers, but it also tipped me off to what the most common questions from customers are to include on my product pages.
March 26, 2024
Wonderful Ai Chatbot that significantly improved our customers purchasing experience. Super smooth and quick integration and easy to use. In case of questions the ZipChat Sales Team was always very proactive to assist.
March 7, 2024
Very good, however little tweaks here and there would be welcome for multilingual use and a follow up by email for unresolved chats (chat history in the emails sent out to avoid having to go back to the app to see the conversation). But in general very well made, easy to use and seems like they are very open to requests for modifications and ideas. Highly recommended and we have tested lots of these AI bots and in general they are slow and clunky for ecommerce sites with many products and technical questions. This one is blazing fast also. We cant wait to see the improvements as they are launched.
Feb. 27, 2024
The setup process is very easy, linking to our Shopify store it automatically scanned our store to build its own knowledge base. We have only had to make a few minor wording adjustments to teach it and fill in some blanks, and it adapts very quickly to any changes we make to pages. The responses are phrased very professionally and you can trust even minutes after the initial setup it will be giving accurate answers based on the information it compiled from scanning your store pages. Further, any questions we had after installing the app were answered very quickly by the support team.
Feb. 18, 2024
We installed the ZipChat AI to our e-commerce platform a couple of months ago, and been consistently impressed by its performance. The accuracy of the conversational AI is remarkable, often indistinguishable from a natural human voice, which has significantly elevated the customer service experience on our site. Customizability is another strong suit of ZipChat. Tweaking the bot's responses to better align with our brand's voice and customer needs has been a straightforward process, allowing for a more personalized interaction that my customers appreciate. As a solo entrepreneur, the 24/7 support capability ZipChat provides is invaluable, especially when it comes to handling enquiries from overseas customers. This round-the-clock assistance ensures that my business never misses a beat, catering to customers across different time zones without delay. However, there is a considerable downside: the cost. For a small operation like mine, the expense of maintaining this service is a significant line item in my budget. It's a substantial investment, and while the benefits are clear, it does require careful financial consideration to ensure that the value outweighs the cost.
Jan. 24, 2024
Beneficial for our company, resulting in increased sales and delivering a positive customer experience. Beyond what AI alone can handle. The customer service is also swift in response to address any issues.
Thank you for sharing your positive experience with Zipchat! We're thrilled to hear about the increase in sales and the enhanced customer experience your company has achieved with our service. Our team is dedicated to providing swift and effective support to ensure your continued success. Your feedback is greatly appreciated, and we're here to help with any future needs or questions. Here's to more success together! 🎉🚀
Jan. 24, 2024
've been using the app for my online store, and it's been a fantastic experience overall. The app stands out as the best among several others I've tested. What makes it truly special is the developer's approachability and readiness to help, which is a rarity and highly appreciated. There are a few personal preferences and setup tweaks I'd like to see implemented. These are specific to my individual needs but I am genuinely excited about the upcoming features and seem to align well with what any forward-thinking online business would need.
Thank you so much for your kind words! 🌟 We're really happy to hear you've had a fantastic experience with Zipchat and that you appreciate our team's support. Your feedback about personal preferences and setup tweaks is important to us. We're excited about the future features too and hope they'll meet your needs. Thanks for sharing your thoughts and for being part of our journey! 🚀
Jan. 11, 2024
We would recommend this app 100%. The replies are well-crafted and accurate.
Dec. 6, 2023
Die App hat uns geholfen, weniger Kundenanfrage via E-Mail zu erhalten und unsere Umsätze zu steigern. Die AI funktioniert super und gibt präzise Antworten. Durch die Änderungsfunktion kann man Antworten nachträglich bearbeiten und so die künstliche Intelligenz trainieren.