One Click Upsell ‑ Zipify OCU

Thanks for the fantastic review, AlphaStrongUS! We are stoked to hear you're so happy with OCU AND our awesome Support Team, including Steve! We will be sure to pass along the word. If you need help with anything, please don't hesitate to reach out. -Team Zipify

Thanks for the review, WYR! We are thrilled you were able to get the kinks ironed out so quickly with Ash's help and that OCU is working great for you! We will be sure to pass on the praise to Ash. If you need help with anything, please reach out! -Team Zipify

Hi Herba Vera Organics, We truly are a 5-star app and provide far more value to our merchants than the investment in our application. I'd like the opportunity to show you this! I reached out to you personally with a link to book a call with me so I can review your offers and show some improvements to get your AOV well past the point that you would be concerned about the cost of the app. I'm also happy to refund Feb billing period where the app wasn't profitable. In regards to pricing, we have a base fee that starts at $35.00 - we charge this even if you have $0 in upsells. There is a 1% fee on top of this for upsell revenue generated. Our pricing is very fair considering that our app is a lot more powerful than the cheaper apps. Mainly, I want to focus on OCU split testing since you have great products and just need to convert more. Do you know what was the cause of the drop in sales in Feb? It might be that the holiday season was ending at this point but it will be helpful to know if you're running paid advertising or getting a fair amount of organic traffic. 67% of upsell revenue will typically come from Post-Purchase upsells and this requires conversions to be a useful tool. I noticed your post-purchase upsells aren't discounted. We typically see a HUGE increase in conversions with a 10-30% discount. Pre-purchase we can also split test offering a multi-product offer. This requires no discount but will get more of your products in front of customers. My recommendation here is to offer upsells to all your products. This is a key way to get more from OCU and increase your AOV. Please book a call so I can walk you though this and more recommendations based on what discounts you can afford to offer and what are your best-selling items. I hope we can work together! I'd like to show you we are the best app available and worth all 5 stars. Kind Regards, Steve & Team Zipify

Ici Steve, responsable du service client chez Zipify.com. J'ai remarqué votre avis sur l'application ce matin et j'ai immédiatement examiné votre expérience avec notre support. Je suis extrêmement désolé que nous vous ayons laissé tomber. Vous êtes important pour nous - nous pouvons et allons résoudre le problème avec les remises à la caisse. Les ventes incitatives interagissent avec de nombreux aspects de votre expérience de paiement. C'est pour cette raison que nous offrons un essai gratuit de 30 jours. Cela nous donne suffisamment de temps pour vous aider si vous rencontrez des problèmes. Nous sommes également plus qu'heureux de prolonger cet essai si plus de temps est nécessaire. J'ai examiné le problème et il semble qu'il y ait eu un conflit avec la remise mise en place dans Shopify et la remise de pré-achat d'OCU. Avec l'application supprimée, je ne peux pas être sûr à 100%. Cependant, je suis convaincu que le problème était que Shopify Draft Orders ne peut gérer qu'une seule remise. Détails dans notre base de connaissances. Je vous ai contacté personnellement et j'aimerais passer un coup de fil pour passer en revue l'application et expliquer comment cela fonctionne et fournir toute aide supplémentaire dont vous pourriez avoir besoin. J'espère que nous pourrons nous connecter ! OCU est vraiment une application 5 étoiles et j'aimerais vous montrer cela de première main. Steve & Team Zipify ________________________________ Steve here, Customer Service Manager with Zipify.com. I noticed your review of the app this morning and immediately looked into your experience with our support. I'm extremely sorry we let you down. You are important to us -- we can and will resolve the issue with discounts on checkout. Upsells interact with many aspects of your checkout experience. It is for this reason we provide a 30 day free trial. This gives us ample time to assist you in the chance you run into any trouble. We are also more than happy to extend that trial if more time is needed. I looked into the issue and it appears there was a conflict with the discount set up in Shopify and OCU's pre-purchase discount. With the app removed, I can't be 100% sure. However, I am confident the issue was that Shopify Draft Orders can only handle 1 discount. Details in our knowledge base. I have reached out to you personally and would love to jump on a call to go over the app and explain how it works and provide any further assistance you may need. I hope we can connect! OCU truly is a 5 star app and I'd like to show you this first hand. Steve & Team Zipify

Steve here, Customer Service Manager with Zipify.com. I've gotten a chance to review your past conversations and app store review of OCU. I hope we can work together to find out what caused the conversion drop so we can move forward together as well as improve your experience with us. I'm more than happy to jump on a call and personally go over your strategy and upsell setup! We can reset your trial period as well to ensure you have plenty of time to work through any issues with us. We've seen conversion drops due to issues with pixels reporting properly or due to misunderstandings around post-purchase conversion tracking. If a pre-purchase upsell conflicts with your theme or a cart slider app this could explain the drop in conversions. The good news is both of the issues mentioned can be fixed! Our development team can patch any theme conflicts. I do see a Cart pop-up which could very likely be the conflict with OCU. I would be grateful for the opportunity to correct the issues and provide extra trial time. All we need is to have the app installed and we can resolve the issues. I'd love to talk with you about this, and set up a call at your convenience. -Steve & Team Zipify

Thanks so much for the awesome review, Verena Street Coffee Co! We agree that our Support & Service team is fantastic and they always strive to go above and beyond in any way they can! We will be passing your praise on to them! If you ever need help with anything, please reach out! -Team Zipify

Salut Caaly ! Merci pour la merveilleuse critique! Nous sommes ravis d'apprendre que vous êtes si satisfait des ventes incitatives avant et après l'achat offertes par OCU ! Si vous avez besoin d'aide pour quoi que ce soit, veuillez nous contacter. -Team Zipify Hey Caaly! Thank you for the wonderful review! We are stoked to hear you are so happy with the pre and post purchase upsells offered through OCU! If you need help with anything, please reach out. -Team Zipify

Hey SugarMeSmooth! We are so glad to hear you had such a positive experience with our Customer Support team. We agree -- they are fantastic! If you need anything else, please don't hesitate to reach out! -Team Zipify

Salut Dingue de Bijoux ! Nous sommes ravis que vous ayez choisi OCU et que vous ayez eu une excellente expérience de démarrage et d'augmentation des revenus ! Merci pour la critique et la recommandation géniales. Si vous avez besoin de quoi que ce soit, n'hésitez pas à nous contacter ! Hey Dingue de Bijoux! We are stoked you chose OCU and have had a great experience with getting started and increased revenue! Thank you for the awesome review and recommendation. If you need anything, please reach out! - Team Zipify

Hey Your Protocol! Stoked to hear that you had a great experience with our support team. We'll be sure to let Liberty, Ash, and Gaby know you gave them a shoutout. We are a little biased but we think they're the best in the biz. We appreciate you taking the time to leave this AWESOME review. Espressos for you, too. If you need anything, please reach out. - Team Zipify

Hey Blue Culture Tees. OCU increases AOV practically overnight, and we are stoked you're enjoying the app! Thank you for taking the time to leave us such an awesome review and for the recommendation. Love to hear you support Ezra in all that he does, too. If you need anything at all, please reach out. - Team Zipify

Hi Barton Watch Bands. Steve here, Customer Service Manager with Zipify.com. I do sympathize with the tracking script issues you experienced. Our support was not clear enough that Post-Purchase tracking scripts are not something we're normally able to support and we had attempted to go above & beyond our normal level of tracking script support. Shopify in kind doesn't offer support for these Post-Purchase scripts and recommends the Shopify Community or hiring a Shopify Expert if in need of assistance. I sincerely apologize that we have not been able to get the scripts to work for you. I want to be clear that the concerns you have are with the Post-Purchase tracking. For natively integrated tracking, there are no known issues and everything should be working correctly. I'm happy to post to the Shopify community for you and see if we can find other merchants that have been able to resolve similar issues. Shopify has also expressed to me that they will be more inclined to look into issues if they see interest from merchants in the Community. While I don't have an immediate solution to the post-purchase tracking I would like to offer a call with you to discuss your concerns and see what OCU could do to help you move forward. If you have found a suitable solution for your business please let me know. Currently, my understanding is all post-purchase apps are unable to provide these tracking scripts. I would really like to be able to offer this to our customers in the future. I'd really like a chance to discuss this! Please check your email for a link to schedule a call with us. I'm happy to offer a trial period if you do decide to try our app again now or in the future. We have a lot to offer and we will use your feedback to improve our support. Kind regards, Steve & Team Zipify

Hey My Land! We are happy you chose OCU, too! Stoked to hear setup was easy and sales started immediately. Also happy that you had a great experience with our support team. Thank you so much for leaving us a review and for the recommendation. If you need anything, please reach out. - Team Zipify

Hey Mommyz Love! Thank you so much for leaving us a review and for the recommendation. If you need anything, please reach out. - Team Zipify

Hey Grill Your Ass Off! Thank you so much for leaving us a review and for the recommendation. Increasing AOV is the name of the game 💯. If you need anything, please reach out. - Team Zipify

Hey marnetic! We may be a bit biased but we agree, the app is pretty amazing and starts to make money practically overnight. Stoked to hear you're having a great experience and have already increased revenue. Thank YOU for everything and for taking the time to leave us a review. If you need anything, please reach out. - Team Zipify

Hey Simple Loose Leaf! Stoked to hear you have had an easy time integrating the app and that our support team has been helpful! Thanks for leaving us a review. If you need anything, please reach out. - Team Zipify

Hey The Graphic Tee! Stoked you were able to get the help you needed with the pre-purchase upsell offer and that our team responded quickly. Thanks for leaving us a review. If you need anything, please reach out. - Team Zipify

Hey Myjestix! Glad to hear you had a great experience with out customer support team. Thanks for leaving us a review. If you need anything, please reach out. - Team Zipify

Hey Wisdom of the Womb! Wow, what an awesome compliment to Justine and overall review! We might be a bit biased, but we think our support staff is the GOAT and we're glad you think the same. Thank you for taking the time to let us know about your experience. We will be sure to let Justine know how pleased you are with your onboarding. If you need anything, please reach out. - Team Zipify