One Click Upsell ‑ Zipify OCU

Thanks, worksSOwell! We will pass on the word to Justine! We're stoked to hear she was so helpful and that you find OCU the best. We agree there is no match! If you need help with anything, please don't hesitate to reach out. -Team Zipify

Thanks, my pet love! We're pleased to hear you find the user experience with OCU so seamless and intuitive. We agree that our Customer Support Team is outstanding and we're happy to hear they were able to provide you with the guidance you needed! Thanks for the recommendation, and if you ever need anything, please don't hesitate to reach out. -Team Zipify

Thanks for the review and recommendation, Fagaci! We are confident OneClick Upsell will continue to help boost your business! If you need help with anything, please reach out to our awesome Customer Support Team! -Team Zipify

Thanks for the shoutout to Justine! We will be sure to let her know how appreciative you are! And we're delighted to hear you love OCU so much. If you need help with anything in the future, please don't hesitate to reach out! -Team Zipify

We're stoked to hear about your 15% AOV boost, Foria! Thanks for the awesome review. We can't wait to hear more about your optimization and the offers you add in! If you need help with anything at all, please reach out to our amazing Customer Support Team! -Team Zipify

Thank you, BottifulHome! We agree that our Customer Support Team is professional, knowledgeable, and eager to help! And we're excited to hear that OCU has helped you regularly increase your AOV! If you ever need help with anything else, please reach out to our Support Team! -Team Zipify

Thanks for letting us know about the Buy Now button issue on your store. A theme file was identified and isolated after speaking with the merchant and working with a theme developer. We have no indication that OCU was involved. However, our team has offered to re-install the app and inspect for issues in real-time with the merchant's permission. We’re confident this is a coincidence and that OCU will work well with the theme. -Team Zipify

Thanks for the awesome review, Viktor! We're stoked to know you find OCU simple to use and are seeing an increase in AOV! If you need help with anything, don't hesitate to reach out to our Support Team! -Team Zipify

Thanks, Kultsnack! We are glad to hear OCU is working well on one of your stores. We have reached out to troubleshoot your issues in your other stores. If you need help with anything else, please reach out to our awesome Support Team! -Team Zipify

Hey, Print Your Places! We really appreciate the fantastic 5 star review and are stoked to hear you've had so much success with extra revenue using OCU! If you ever need help with anything, please reach out to our awesome Support Team! -Team Zipify

Hey, Free the Ocean! Thanks for the stellar review and feedback! We appreciate you and we're stoked to hear that you are having a good experience generating sales so far with OCU. We promise to keep it up and hope you do, too! Our Customer Service is definitely awesome and if you ever need anything please reach out -- they'll be ready to help! -Team Zipify

Thanks, Fort Sill Photography! We're elated to hear how impress you are with the quick results from OCU! We pride ourselves on the functionality and and benefits of OCU; if you ever need help with anything, please reach out to our awesome Support Team. -Team Zipify

Thanks for the fantastic review, AlphaStrongUS! We are stoked to hear you're so happy with OCU AND our awesome Support Team, including Steve! We will be sure to pass along the word. If you need help with anything, please don't hesitate to reach out. -Team Zipify

Thanks for the review, WYR! We are thrilled you were able to get the kinks ironed out so quickly with Ash's help and that OCU is working great for you! We will be sure to pass on the praise to Ash. If you need help with anything, please reach out! -Team Zipify

Hi Herba Vera Organics, We truly are a 5-star app and provide far more value to our merchants than the investment in our application. I'd like the opportunity to show you this! I reached out to you personally with a link to book a call with me so I can review your offers and show some improvements to get your AOV well past the point that you would be concerned about the cost of the app. I'm also happy to refund Feb billing period where the app wasn't profitable. In regards to pricing, we have a base fee that starts at $35.00 - we charge this even if you have $0 in upsells. There is a 1% fee on top of this for upsell revenue generated. Our pricing is very fair considering that our app is a lot more powerful than the cheaper apps. Mainly, I want to focus on OCU split testing since you have great products and just need to convert more. Do you know what was the cause of the drop in sales in Feb? It might be that the holiday season was ending at this point but it will be helpful to know if you're running paid advertising or getting a fair amount of organic traffic. 67% of upsell revenue will typically come from Post-Purchase upsells and this requires conversions to be a useful tool. I noticed your post-purchase upsells aren't discounted. We typically see a HUGE increase in conversions with a 10-30% discount. Pre-purchase we can also split test offering a multi-product offer. This requires no discount but will get more of your products in front of customers. My recommendation here is to offer upsells to all your products. This is a key way to get more from OCU and increase your AOV. Please book a call so I can walk you though this and more recommendations based on what discounts you can afford to offer and what are your best-selling items. I hope we can work together! I'd like to show you we are the best app available and worth all 5 stars. Kind Regards, Steve & Team Zipify

Ici Steve, responsable du service client chez Zipify.com. J'ai remarqué votre avis sur l'application ce matin et j'ai immédiatement examiné votre expérience avec notre support. Je suis extrêmement désolé que nous vous ayons laissé tomber. Vous êtes important pour nous - nous pouvons et allons résoudre le problème avec les remises à la caisse. Les ventes incitatives interagissent avec de nombreux aspects de votre expérience de paiement. C'est pour cette raison que nous offrons un essai gratuit de 30 jours. Cela nous donne suffisamment de temps pour vous aider si vous rencontrez des problèmes. Nous sommes également plus qu'heureux de prolonger cet essai si plus de temps est nécessaire. J'ai examiné le problème et il semble qu'il y ait eu un conflit avec la remise mise en place dans Shopify et la remise de pré-achat d'OCU. Avec l'application supprimée, je ne peux pas être sûr à 100%. Cependant, je suis convaincu que le problème était que Shopify Draft Orders ne peut gérer qu'une seule remise. Détails dans notre base de connaissances. Je vous ai contacté personnellement et j'aimerais passer un coup de fil pour passer en revue l'application et expliquer comment cela fonctionne et fournir toute aide supplémentaire dont vous pourriez avoir besoin. J'espère que nous pourrons nous connecter ! OCU est vraiment une application 5 étoiles et j'aimerais vous montrer cela de première main. Steve & Team Zipify ________________________________ Steve here, Customer Service Manager with Zipify.com. I noticed your review of the app this morning and immediately looked into your experience with our support. I'm extremely sorry we let you down. You are important to us -- we can and will resolve the issue with discounts on checkout. Upsells interact with many aspects of your checkout experience. It is for this reason we provide a 30 day free trial. This gives us ample time to assist you in the chance you run into any trouble. We are also more than happy to extend that trial if more time is needed. I looked into the issue and it appears there was a conflict with the discount set up in Shopify and OCU's pre-purchase discount. With the app removed, I can't be 100% sure. However, I am confident the issue was that Shopify Draft Orders can only handle 1 discount. Details in our knowledge base. I have reached out to you personally and would love to jump on a call to go over the app and explain how it works and provide any further assistance you may need. I hope we can connect! OCU truly is a 5 star app and I'd like to show you this first hand. Steve & Team Zipify

Steve here, Customer Service Manager with Zipify.com. I've gotten a chance to review your past conversations and app store review of OCU. I hope we can work together to find out what caused the conversion drop so we can move forward together as well as improve your experience with us. I'm more than happy to jump on a call and personally go over your strategy and upsell setup! We can reset your trial period as well to ensure you have plenty of time to work through any issues with us. We've seen conversion drops due to issues with pixels reporting properly or due to misunderstandings around post-purchase conversion tracking. If a pre-purchase upsell conflicts with your theme or a cart slider app this could explain the drop in conversions. The good news is both of the issues mentioned can be fixed! Our development team can patch any theme conflicts. I do see a Cart pop-up which could very likely be the conflict with OCU. I would be grateful for the opportunity to correct the issues and provide extra trial time. All we need is to have the app installed and we can resolve the issues. I'd love to talk with you about this, and set up a call at your convenience. -Steve & Team Zipify

Thanks so much for the awesome review, Verena Street Coffee Co! We agree that our Support & Service team is fantastic and they always strive to go above and beyond in any way they can! We will be passing your praise on to them! If you ever need help with anything, please reach out! -Team Zipify

Salut Caaly ! Merci pour la merveilleuse critique! Nous sommes ravis d'apprendre que vous êtes si satisfait des ventes incitatives avant et après l'achat offertes par OCU ! Si vous avez besoin d'aide pour quoi que ce soit, veuillez nous contacter. -Team Zipify Hey Caaly! Thank you for the wonderful review! We are stoked to hear you are so happy with the pre and post purchase upsells offered through OCU! If you need help with anything, please reach out. -Team Zipify

Hey SugarMeSmooth! We are so glad to hear you had such a positive experience with our Customer Support team. We agree -- they are fantastic! If you need anything else, please don't hesitate to reach out! -Team Zipify