One Click Upsell ‑ Zipify OCU
One Click Upsell - Zipify OCU
Rating
4.6
feedback
470
chart
#49
All reviews
Review RSS Feed
Jan. 21, 2021
We're very happy with OCU. Since installing and setting it up back in Nov we've been able to achieve 10x ROI (incremental revenue / OCU spend) and increase our average order value by about 44%. From an ROI perspective it's a no-brainer. Also... - The app is easy to use - OCU team is very responsive when I've reached out with questions - Integration seems seamless. I haven't noticed any slowdown in site speed, bugs, etc. - OCU team has rolled out improvements; nice to see they are continually investing in the app to make it better. Would recommend to other Shopify DTC sellers!
Hey Doppeltree! Thank you for an amazing review. So stoked to hear about your success with OCU. 10x ROI! That's awesome. So glad to hear you're doing well with OCU. Glad to have you as a user. Please reach out if you need anything! -Team Zipify
Jan. 21, 2021
So far so good, day one of using the app. The support team answered my question via chat within 5 minutes, super helpful!
Hey everyone at Rey to Z! This makes us so happy to hear. Having quick response times are what we aim for. If anything else comes up just let us know.
Jan. 21, 2021
Great support! I reached out with some questions I was having, and their team dug real deep to get to the bottom of it all!
Using app
4 days
Total reviews
3
Average rating
5.0
Hey there! Thanks for the great review. So glad our team was able to help you resolve your issues. That's what we're here for. If anything else comes up, just reach out.
Jan. 13, 2021
Very happy with this app. Easy to use and play with and generating great results before the free trial even ended. Good support too.
We are so happy to hear that OCU is already generating great results for you and we strive for amazing customer support. Thank you for your review and congratulations on your success!
Jan. 8, 2021
I freaking love this app. Probably the easiest money we have ever made and really helps up our AOV to cover acquisition costs enabling us to grow even more. I look forward to when it works with more payment gateways like Shop Pay, Paypal, etc.
Congratulations on your upsell revenue made with OCU! We love hearing success stories like yours and it's all about increasing that AOV. We're looking forward to Shopify rolling out new payment gateways as well and know that's on the roadmap.
Dec. 17, 2020
very good app with great support and resources to help you maximise your upsells. has paid itself back within a few days. really enjoy the resources Ezra shares about this app and e-commerce in general.
April 6, 2021
Can you think of a solution where customers stop making the upsell purchase on accident? about 10-15% of upsells are canceled because customers didn't mean to buy. We even use the message fields to ensure customers understand its a second order. This creates extra work for us to cancel orders and not accidentally ship two orders to customers. UPDATE WARNING: 4/05 Just when you think the app can't get any worse, they are now adding products to the paid cart, and then OCU will remove it from the cart and refund customer. ShipStation won't recognize the change so this will lead us to send items unpaid for if you don't check every order manually.
Hey Lamborghini thanks for leaving a review. We looked into your upsell offers and discussed this with the team to see about avoiding the high refund rate you are experiencing and we have a few recommendations for your offers... First, if you're going to offer one more of the same product then it's important to make it super clear that this is in addition to what they've already purchased. We can see you're doing some of that already! But a more clear headline that says something like, "Thank you for your order, your order is complete". We also recommend offering an upsell product that costs less than the original product they bought. Some may refund due to buyers remorse after seeing the final price of what they just bought. For example a wine glass set. If you are going to offer the same thing as they just bought, since it's a higher price point some more left right content explaining the offer and how it's in addition to the original order would be helpful. Give that a shot and see if refunds come down. -Team Zipify
Dec. 10, 2020
Trying to get this to work. Their customer support (Paul) has been fantastic. Prompt responses to all my questions. Thank you.
Dec. 10, 2020
Amazing app and awesome support ! Provides upsell and downsell offers pre and post purchase which is pretty unique - Since the 1st day, I was seeing better AOV... WELL DONE
Dec. 9, 2020
Tasha is a super star! Great addition to the team, polite and straight to the point, goes above and beyond to ACTUALLY meet your needs.
Nov. 30, 2020
This app is a game changer. Absolutely worth the investment, we’ve seen a massive boost in our AOV since installing and a considerable increase in revenue within the first 3 months. Can’t imagine running our store without this tool now. It’s also a pleasure to use– super easy to set up with a great deal of customisation options. Highly recommend giving it a try!
So good to hear that OCU is changing your business! Keep up the good work and keep us posted on how the app is working for you. Glad to have you onboard. -Team Zipify
Nov. 27, 2020
Hands down best app of 2020. FIRE!!!! Easy to setup and really helps AOV. Truly a no brainer for any shopify store.
Glad to hear OCU is working well for you! Keep us posted if you need anything from the team!
Nov. 26, 2020
Would be great IF it supported multi currency and would allow you to add collections rather on a product by product basis
Hey there! Thanks for giving OCU a shot. We are not able to offer multi-currency due to the limitations of the Shopify API...however, I do have some good news. Adding upsells to collections is in the pipeline and should be rolled out in 4 weeks. :)
Nov. 14, 2021
Just wanted to update my review to give more praise to the improvements OCU team have made to their app. I love the multi-product offer upsells. It's had conversions right away after setting up one funnel the other day. I can see they're taking feedback and this directly addresses my suggestion in the previous review I wrote. I love that they're adapting and adding features which help stores with large SKU numbers and product varieties. I can't wait to see what's next! I also have to give huge praise to the support team. A few months ago, I had an issue with my store that noone else could help with. I was at my wits end. However their team was so kind to help me check my store with staff that had Android phones due to a theme issue I had. The issue I had wasn't specific to OCU and they didn't need to help me with it, but they did. I am so grateful. OCU has some of the top Shopify app support I've had the pleasure of working with! ----- Have been using this app since November 2020 and I really appreciate the various improvements that have been made to OCU over the months. I like how there is staff ready to help and always get back to me within a few hours. They also keep me updated with ongoing cases. OCU has helped with increasing our store revenue. I think while our store has way to many designs to leverage the upsells to a huge % take rate due to how specific our designs are. It has still helped. The new pricing structure also makes me feel comfortable that OCU is charging what they've helped me to earn in extra revenue. I'm looking forward to all the updates and constant improvements going on with OCU. Can't wait to see what OCU's team comes up with next. :)
Nov. 24, 2020
Recently OCU has merged with Shopify, which at first was very exciting for us. Unfortunately, after discovering the app for 5-10 minutes our team quickly realized that the integration is far from being a well-developed Shopify App. The post-purchase page has very little customization. It's so basic, you may think that it's spammy and only something drop shipping stores might use. I do not recommend this app. I will re-review once the company emails me with significant updates as I am truly excited to hopefully see a strong customization function. Brands.. Need to stay on brand. Good luck.
Hey PaliRoots sorry to hear you're disappointed with the app. Unfortunately the features you're talking about aren't a limitation of OCU, they're a limitation of what Shopify allows. They do this so that the offer pages are more consistent with Shopify checkout and less promotional. We worked really hard to get as much flexibility in there for the reasons you listed...but ultimately it was up to them to limit it to what you see. That all being said, we have actually seen an increase in conversion with these new, faster offer pages. Plus we will be adding new functionality within the Shopify guidelines as Shopify allows. We hope you'll not only revisit this review with this new insight but you'll also give OCU a shot to see if it can still help you boost your AOV. -Team Zipify
Nov. 21, 2020
This app is a total no brainer. The native version needs some additional work with more trigger segmentation and payment implementation but I'm told it's forthcoming. Very excited to have this additional tool in my arsenal and finally working with native checkout.
Sept. 15, 2021
Just wanted to update this review. I still hate this app. My AOV has declined by 35% since I switched from the legacy app but I figured with all the updates, maybe it was worth switching to. It wasn't. All of the funnels are the same, with the same design, and format, yet the take rate is so much lower. I'm not sure how anybody can take any of these positive reviews seriously because every store owner I've talked to has experienced the absolute same thing since the switch. To say I'm disappointed is an understatement.
Hey Simple Life Nutrition! After reviewing your support ticket it looks like you were able to get the problem figured out? Or are you still experiencing problems? Would love to make sure we get you the help you need to get this working.
Nov. 11, 2020
Native is awesome. Wonderful way to increase AOV. And great support, too. Keep up the good work, Zipify team!
Nov. 10, 2020
It has bunch of possibilites, very friendly and easy to use. It's easy to see that someone who understands marketing made this app
Nov. 10, 2020
Very easy to use - I'm excited to see results this holiday season. I will return and add more comments later in December. I feel good about this purchase.