All reviews

Rating Breakdown

  • 5
    75% (249 ratings)
  • 4
    7% (22 ratings)
  • 3
    2% (8 ratings)
  • 2
    2% (6 ratings)
  • 1
    14% (45 ratings)

Reviews with Text

  • 98% (325)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 17, 2021

Great ads platform and customer support. Especially their dedicated Shopify Strategy Specialist Gary. This guy made clear all things to us.

Using app

About 4 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 12, 2021

More than Excellent service, it help me go trough configuration and more, We config Shopify and adroll pixell, 100% recommended Gary O. Services

Using app

25 minutes

Total reviews

6

Average rating

5.0

5 / 5 Share

Aug. 10, 2021

Great support via chat - very fast in assisting us with an issue we were having. Easy to setup and lots of extra features if you need them.

Using app

Over 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

Aug. 6, 2021

Excellent service, very friendly and helpful. I am looking forward to good results. I had some questions when i was doing the initial set up and the customer service was above and beyond.

Using app

About 12 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

July 12, 2021

Support officers are always first-rate - they always stay online until the job is done, and help with each individual request.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 17, 2023

The dashboard is easy to navigate and there are lots of helpful blogs on adroll website about creating ads etc. The customer service is absolutely lightning fast and I always have a reply instantly. Manoj has been especially helpful today and has given me lots of great advice on my retargeting campaigns.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

June 28, 2021

AdRoll is the most successful retargeting and content marketing tool we are working with. Highly recommended!

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

June 25, 2021

This app really helped with our Display Advertising and Facebook Dynamic Retargeting. The representatives are super helpful and knowledgeable. Our rep Tracie has been a huge help to our success on the platform, and we're excited to see how Adroll develops!

Using app

5 months

Total reviews

5

Average rating

4.8

5 / 5 Share

June 25, 2021

We’ve been very impressed with the performance of our ad campaigns with AdRoll. The ability to retarget customers and reach prospecting customers has been invaluable to our digital marketing strategy. Our account manager, Serena, and the team go above and beyond to help us deliver on our goals, along with providing well-founded solutions to any business problems we have.

Using app

12 months

Total reviews

9

Average rating

5.0

5 / 5 Share

June 22, 2021

Extremely helpful customer support, they helped me optimize my campaign and were so useful with their responses to my queries

Using app

About 1 year

Total reviews

4

Average rating

4.0

5 / 5 Share

June 21, 2021

Great Customer Support Staff always willing to help answer questions and/or resolve any issues. They have been available to me at all times of the day as well.

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 9, 2021

Adroll is very easy to implement and work with. Carson, our contact at Adroll, is always responsive and helpful with our questions. Their customer support team is knowledgeable and the turnaround on any service needs is typically as fast as you would hope for. We continue to be happy Adroll clients and will continue to use the service for some time.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 1, 2021

Best Support and waiting for the first-month results, looking forward to recommending if we get better results.

Using app

About 15 hours

Total reviews

2

Average rating

5.0

4 / 5 Share

June 1, 2021

Super helpful staff, Ankit was an absolute star and had an abundance of suggestions on how to maximise our spend!

Using app

Over 1 year

Total reviews

2

Average rating

4.5

5 / 5 Share

May 26, 2021

App is very easy to integrate with Shopify, ad platform/interface is easy to navigate and customer service is always very helpful. Our Account Manager, Carson, is always proactively reaching out to share new growth tactics to encourage performance improvements and never shoes away from lending a helping hand when our team's capacity is limited.

Using app

Over 3 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Aug. 25, 2022

The customer service is awesome, super fast. And Piotr was nice and patient, and help me solve the problems right away!

Using app

Over 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

May 17, 2021

AMAZING!!! Live chat customer service is great and I feel 6 months ahead of where I would of been waiting for email replies! Very helpful 100% recommend to anyone looking to try out or use ads and retargeting.

Store

KOUII

Using app

11 days

Total reviews

5

Average rating

5.0

5 / 5 Share

May 14, 2021

The integration and setup is quick and easy. I appreciate the analytics and reporting metrics that are available at all spend levels. Very user-friendly if you're familiar with digital ad terminology.

Using app

Over 2 years

Total reviews

9

Average rating

5.0

5 / 5 Share

May 12, 2021

Highly recommend this app for eCommerce brands. Takes just 5 minutes to integrate your store with Adroll with super easy steps. Once set up, you're ready to start dynamic product retargeting right away! The Adroll support team are super responsive (live chat with a human).

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 7, 2021

Great app. Campaigns perform well and customer service has been wonderful. Definitely recommend for any ecommerce business

Using app

Over 1 year

Total reviews

1

Average rating

5.0