All reviews

Rating Breakdown

  • 5
    75% (249 ratings)
  • 4
    7% (22 ratings)
  • 3
    2% (8 ratings)
  • 2
    2% (6 ratings)
  • 1
    14% (45 ratings)

Reviews with Text

  • 98% (325)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 4, 2021

amazing experience. love how they work and cooperate with me to help me get set up and in a place to succeed.

Using app

14 days

Total reviews

2

Average rating

5.0

5 / 5 Share

May 3, 2021

Really great app with even better support! Sophia from AdRoll has been instrumental in our growth of our brand, Go-To Skin Care on the Adroll platform, she has taken the time to understand the needs of our business and given us tips on how to continue to drive the best results possible.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 27, 2021

Excellent app with excellect customer support. Thank you very much for being friendly available and helpful.

Using app

3 days

Total reviews

5

Average rating

5.0

5 / 5 Share

April 15, 2021

Been using this app for quite some time now. At first, I had my doubts because I'm used to going through the Google Ads platform directly. I've recently joined a small team where I don't have as much time as I used to for managing digital ads. Not only it's easy to use, but it's been a time saver. To top it off, their customer service has been very helpful with all of my questions and constantly provided valuable feedback to improve my ads every time I contacted them, even when it wasn't about it. Free advice from the inside pros, who would complain about that? Would definitely recommend using AdRoll.

Store

SKYE

Using app

Almost 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

March 30, 2021

AdRoll support is awesome. They will not stop until they have answered all of your questions! Great app!

Using app

20 days

Total reviews

3

Average rating

4.7

5 / 5 Share

March 28, 2021

We use the Adroll APP extensively for its fantastic Brand Awareness capabilities as well as retargeting our current customers and lead generation for brand new clients. Its an invaluable tool in our overall marketing stack. Our account manager is always available and the support team are incredibly helpful.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

March 28, 2021

We use AdRoll for dynamic retargeting and web display ads. It's a very easy platform to navigate and the support we get from our account manager is helpful and engaging. It's a great addition to our overall marketing strategy.

Using app

Over 1 year

Total reviews

5

Average rating

4.8

5 / 5 Share

March 25, 2021

We have been using Adroll for 18 months now for all of our retargeting and prospecting advertising and it has enabled us to have continued revenue growth month on month. The recent addition of an epic email marketing platform has made this APP invaluable to our business. The support is also second to none!

Using app

About 2 years

Total reviews

4

Average rating

5.0

3 / 5 Share

March 24, 2021

Adroll is a helpful tool for retargeting ads. Originally it was more helpful with the Adroll team posting the ads we created on our behalf and providing helpful consultation for ad spend, etc. Now it's more of a DIY platform, but still very intuitive.

Using app

Almost 2 years

Total reviews

3

Average rating

4.3

5 / 5 Share

March 22, 2021

We've worked with AdRoll for several years now and recently transitioned to Shopify Plus. The integration was simple and seamless as it plug straight into Shopify. Our account manager is a blessing! She is extremely helpful in helping us optimize performance. We currently use AdRoll to run both our retargeting and brand awareness display ads and are seeing a great return. Their dashboard is so easy to use! My favourite feature is the campaign attribution dashboard which shows exactly what impact AdRoll has on every customer pathway.

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 22, 2021

Great service: Adroll helped us achieve >10 ROAS. Very quick to set up and get campaigns going: The automated HTML5 creatives that could have taken a long time/resources to create in house were ready in seconds. Same with tracking. It really removed all the trouble you normally go through setting up display ads campaigns. Amazing client service/support as well - our account manager Serena has been extremely helpful and proactive providing us all the information we need to drive business growth. Ideal for retailers with low display advertising/creative resources.

Using app

5 months

Total reviews

5

Average rating

5.0

5 / 5 Share

March 18, 2021

We use Adroll for our Retargeting and Prospecting efforts and have seen great success with up to 13x ROAS. Our Account Manager, Amber, is always available to help us navigate the platform and advise on areas of optimization for the brand.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 18, 2021

Works well. We use Adroll for remarketing. Account rep made it easy to set up. Would recommend for others to use.

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

March 10, 2021

AdRoll is a great platform for retargeting, its consistent and is a great addition to our marketing stack. The support we get is outstanding, helpful and engaging. I would recommend anyone reading this to go for it!

Using app

7 months

Total reviews

4

Average rating

5.0

5 / 5 Share

March 8, 2021

This app was super easy to install and integrate with Shopify. I just started so I will see how it is

Using app

1 day

Total reviews

5

Average rating

5.0

5 / 5 Share

March 8, 2021

Great app to get display ads running at a competitive price. Wes R. is a rep that brings experience and recommendations just like the bigger display ad agencies. Running a smaller budget, doesn't keep you from getting the best attention from Wes either. He is always brining new ideas to improve performance.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 5, 2021

We have had two amazing Account Managers, Randi & Wes, who have helped us with strategies, goals we want to accomplish, and support. The platform has been very easy to use with the help of our Account Managers. The shortage of our company staff to use all the tools of the platform would be the only negative. We are getting new leads, that we are wanting to accomplish, and our average order value has gone up.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 5, 2021

Very easy and smooth integration. Ewa has been really helpful in providing assistance during the process.

Using app

10 minutes

Total reviews

3

Average rating

5.0

1 / 5 Share

March 1, 2021

It would be nice if the Adroll support team was more informed about the known bug (using an underscore in the cName code) that prevents the Email from connecting with the Shopify server. It took me over a week of, "It's a Shopify issue" before they admitted it was a known bug and that they hoped to develop a solution soon (meaning, maybe one day). I could always move my host DNS shopping to another server so their broken code would work on my site. I think it is wrong to sell a product that you know does not work as you advertise.

Using app

3 months

Total reviews

6

Average rating

4.3

Developer Reply

Hello David, This is Ewa from AdRoll's Marketing team. Firstly, I wanted to thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we haven’t met your expectations. Our Product Team is aware of the issue and is working on it with Shopify directly as we speak. We will contact you back via email as soon as possible, really appreciate your understanding and patience. If you have some time, I’d love to offer my help if you need it and learn more about what we could do to improve our product and service to earn your recommendation. If interested, send us an email at [email protected], and we will set up some time to chat. Thank you, Ewa

5 / 5 Share

Feb. 26, 2021

The integration with Shopify was super easy and there support team is excellent and I get them every time I need help.

Store

Shopky

Using app

1 day

Total reviews

3

Average rating

5.0