All reviews

Rating Breakdown

  • 5
    86% (392 ratings)
  • 4
    4% (19 ratings)
  • 3
    2% (9 ratings)
  • 2
    2% (9 ratings)
  • 1
    6% (27 ratings)

Reviews with Text

  • 94% (428)
Review RSS Feed Review RSS Feed

5 / 5 Share

July 20, 2022

I did not realize Shopify only allowed three options so I bought and installed Advanced product options. I ran into some issues getting color and image swatches to show up, so I placed a support ticket with Mageworks and they had everything fixed by the next morning. Great product and amazing service.

Using app

1 day

Total reviews

4

Average rating

5.0

5 / 5 Share

July 15, 2022

Advanced Product Options is a great app. The developers really thought it through well, considering the limitations of Shopify. Also, the Mageworx support team is excellent. Each time I have reached out they have gone above and beyond to address my concerns and help with solutions. Love it!

Using app

About 2 months

Total reviews

3

Average rating

4.7

1 / 5 Share

July 6, 2022

Causes us so many issues, creates an additional sku every time which messes up the back end with thousands of products showing. The item does not show in the checkout so customers are constantly on the phone asking if the item has been added or not. Just causes a complete mess to your skus.

Using app

12 months

Total reviews

3

Average rating

3.7

Developer Reply

Hello, Thank you for your feedback. We are truly sorry you faced difficulties while using the app. As you may know, Shopify doesn’t allow third-party apps to change original products’ prices at the checkout without using the standard variants or cloning the product. So to make it possible to pass the selected options to the Checkout, the app generates a custom product variant for each unique combination of options added to the cart. But the trick here is that we don’t create duplicate variants. If a variant with the same options already exists, we reuse that variant, instead of creating a new one. As for the Checkout issue, you may address us at [email protected] and our support team will check it. We've reviewed your previous tickets submitted several months ago, there were incompatibility issues with the third-party drawer. Unfortunately, no app provider can guarantee compatibility with external plugins. Thank you.

5 / 5 Share

June 30, 2022

This app is superior to other product option apps I've tried — finally a solution to not having a duplicate product in checkout! The support team works fast and has been very helpful with answering questions. Highly recommend!

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 31, 2022

Fantastic app. Does all of the custom options that we needed for our assortments and was very easy to setup. We had one issue that required us to reach out to customer support, but Angie and Polina were amazing. They understood our issue the first time and were able to make the edits needed to resolve it quickly and accurately. This app is a must have for our shop! Update: The team is all fantastic. We've had a couple of additional issues come up as we've started to use additional parts of the system. Custom choices were not displaying the way we wanted on packing slips. We sent a message to the team and they were (once again) very quick to make edits to our packing slip so that the information displayed the way we needed. Can't say enough about their fantastic service!

Using app

8 months

Total reviews

6

Average rating

5.0

5 / 5 Share

May 31, 2022

Great App. We uses it extensively throughout our site. Customer service team is amazing. Very responsive and quick to resolve the issues

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

May 13, 2022

After 13+ years of custom building bags with hacks and patches to give my customers the chance to get the fabric / color combo they wanted on our site, I found this plugin (yesterday), and as of this writing, it is now fully in place and serving marvelously. BUT... It is the customer support / service during integration that blew my mind. VERY fast! Angie solved my initial problem, then kept the dialogue open, helping me close out additional concerns as I worked to integrate it. Just get this. Seriously.

Store

VEDAVOO

Using app

About 24 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

May 5, 2022

This app is what I am looking for. Also, they have very kind support. They always help me with my concerns in the app and responded very quickly.

Using app

5 days

Total reviews

5

Average rating

5.0

5 / 5 Share

April 28, 2022

Happy to find this app to allow more product options than what is natively available in Shopify. The customer support team is fantastic and a pleasure to work with. Thank you!

Using app

About 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

May 22, 2025

Best options app out there. Customer service is amazing! They have helped me a few times with custom setup usually in 1 day! Update: Still using this app 3 years later and its the best!

Using app

Over 3 years

Total reviews

3

Average rating

3.7

5 / 5 Share

April 12, 2022

I have asked for help a couple of times and Angie is just brilliant! She helped us every single time I have sent her an email and cannot be more grateful for how the website and app are working. Can definitely recommend the app and the customer service. Well done team!

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

April 10, 2022

The team at Mageworx is great to work with! We can't thank them enough for the quick response to emails and their willingness to resolve any issues we had. And also explain the capabilities of the app in relation to what we have setup on our website. We look forward to continued use of the app and wish the team at Mageworx all the best!

Using app

13 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 31, 2022

I'd rate Mageworx with 10 stars if possible! Amazingly helpful and fast support - there have been so many times where I've asked whether something, seemingly complex was possible and they have always been able to solve the problem and provide an update the same day. Unbelievably good service.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 12, 2024

What an amazing App and support team, they help me no end of times and always manage to fix any issues i have. Couldn't recommend them anymore!! Please install!! Updated 12032024 - These guys keep on being the best. Never installed a better app and had support like this. I'll never be uninstalling this!!

Using app

Over 2 years

Total reviews

11

Average rating

5.0

5 / 5 Share

March 25, 2022

Excellent and speedy customer service! We're now on Shopify 2.0 so, installation is a bit different but the customer support was quick to help us get set up and very responsive with our widget placement requests. Thank you!

Using app

8 days

Total reviews

17

Average rating

4.8

5 / 5 Share

March 24, 2022

Exactly what we needed and the team were absolutely brilliant. Angie helped us get this all set up and we couldn't be happier!

Using app

About 1 month

Total reviews

1

Average rating

5.0

4 / 5 Share

March 23, 2022

I used this app to help me overcome the limitations in Shopify when you a large number of variants. I had a couple of glitches with the app to start, but the support team were super quick to help fix the problem. Overall this is a really useful app.

Using app

18 days

Total reviews

2

Average rating

4.5

5 / 5 Share

March 23, 2022

Really nice app. I had a few problems with it after downloading but I contacted the support team and within a few hours they had already reached back with a solution and got the problem fixed within a day. Communication was good and the app interface is also pretty good. It does take some time to get used to though.

Using app

9 days

Total reviews

5

Average rating

5.0

5 / 5 Share

March 17, 2022

Best product option app for Shopify. We tested serveral ones but APO is working perfectly. Customer support + developers are always responsive and helpful.

Using app

Almost 3 years

Total reviews

6

Average rating

5.0

5 / 5 Share

March 14, 2022

Ridiculously fast support and this app works like a dream. So happy with them. Definitely made our lives that much easier. Kudos to this team.

Using app

6 days

Total reviews

3

Average rating

5.0