APO Product Options, Variants
Add product options, & variants options w/ add-ons & grow...
Rating
4.6
feedback
457
chart
#754
All reviews
Review RSS Feed
July 21, 2020
I am trying out the 15 day free trial. It seems to work perfectly for my webshop. I have had some issues with image viewing and the support team was very quick to help fix the problem.
Hello, Thank you for this great feedback! We’ve really enjoyed working with you :) Do not hesitate to contact us if you have any questions or need our help. We will be happy to assist. Have a wonderful day.
July 20, 2020
It takes a lot of organization and time to effectively create a workflow for your custom options. Once its all together it really works well, BUT there are always hiccups in software and user interfaces that weren't designed to work together natively... But the Advanced Product Options team's customer service is out of this world. They respond quickly and work on the backend to get any issue that I have fixed. I've had 3 or 4 issues in the last year and each one was taken care of by their team within 3-12 hours and all I had to do was write an email, give them access to the backend, and they've taken care of everything. I'll be a customer for the foreseeable future.
Hello, We are thrilled to have you as part of the MageWorx family! Thank you for sharing your kind words with us. It means a lot to us and to our entire team! We look forward to serving you again soon! Have a great day!
July 19, 2020
We have received fantastic support from the dev team at Mageworx! They have helped us make a lot of tweaks that really improve the way this tool works for our business. Very happy to be working with them and utilizing this feature rich app. It looks like another user thought their response times were a littler slower than they would like at ~ a day. The dev team is in Belarus, and thus sleep like normal humans in that time zone, but are extremely responsive and helpful. In our experience we are able to get exchanges handled over a couple emails, usually taking no longer than a day and a half in total. This includes help with customization.
Hello, Thanks so much for your positive feedback and good vibes. We truly appreciate your support! We are glad you felt satisfied with our service. This is something we've worked hard on and we're pleased our efforts resonated with you. Criticism is also valuable to us :) We take all the feedbacks to heart and we're planning on making some internal changes based on them to improve our response time. Have a great day!
June 18, 2024
Just updating our review here as we have been using the Advanced Product Options app for a few years now. Back in 2020, we wrote a review about it crashing and that we might stop using it... but that doesn't happen as often any more and it's a useful app to have. The thing that does happen at the moment is some customers add items to cart and don't get charged and the other thing is the add ons sometimes come through with a charge but no name. But, we can deal with this happening a couple of times a day by contacting the customer. It is a good app to have to allow our customers to personalise their gifts.
Sorry to hear you had that experience. I have posted our findings on what caused the issue in the previous review, but I'll also duplicate it here: It looks like some third party (with unclear intent) was using an automated script on one of our client stores, which was causing tens of thousands of fake products to be added to the shopping cart within a short period of time. At certain point it appears this triggered Shopify's product API limits, which caused the API restrictions to take effect for that store. Since we used to have one queue for all requests, those restrictions caused extreme delays in processing products that are being added to the cart. Shortly after identifying the cause of the issue, we implemented and deployed a solution. Moving forward we will be taking additional steps to rework the logic and optimize app's performance.
July 7, 2020
Really great app but the support is lacking and the software is not reliable. Works great 90% of the time and is down randomly the other 10. Word of advice, when you use this app as a product selector and it experiences issues you get $0 in sales, because customers cannot add to cart. This is the second time its happened it 6 months and if you're looking for support you won't get it. You'll just have to wait until they fix the issue, right now ite been about 5 hours for me, middle of the day, no sales, no support from Mageworks. I'll be migrating off this app and paying a developer to program an alternative option. I would suggest looking at other options because you're likely going to have the same issue and will have to change apps later on, costing you time, money and a good chunk of lost sales.
I'm sorry to hear about your experience. This incident was extremely frustrating for us as well. It looks like some third party (with unclear intent) was using an automated script on one of our client stores, which was causing tens of thousands of fake products to be added to the shopping cart within a short period of time. At certain point it appears this triggered Shopify's product API limits, which caused the API restrictions to take effect for that store. Since we used to have one queue for all requests, those restrictions caused extreme delays in processing products that are being added to the cart. Shortly after identifying the cause of the issue, we implemented and deployed a solution. Moving forward we will be taking additional steps to rework the logic and optimize app's performance.
July 3, 2020
The products we use are made-to-order products, and there are many options and variations, so we could not register with the normal system of shopify. This app has made it possible for us to make the ideal choice. Also, when the settings didn't work out, customer support was able to respond immediately and solve the problem. I am Japanese and I don't understand English. I explained the situation in English translated by Google, but the supporters understood this intention and responded promptly. This is a recommended app and I think it's a trusted company that runs it.
We appreciate your feedback, and are happy we were able to assist you. Should you need anything else in future - just let us know.
June 25, 2020
Absolutely wonderful and responsive customer service. I had 3 issues that were making the app not work for me, but they resolved each one perfectly. I love the app and it's flexibility.
Hello, Thank you so much for this review. We are so delighted that you rate our service as 5 stars as we strive to provide just that for all our customers. Feel free to get back to us if you have any questions or need our help. We will be happy to assist. Have a great day.
June 18, 2020
I'm fascinated by the reviews for great service as I've just sent my 3rd request begging for help. I'm completely stumped by the setup and have been told twice now to look at the tutorials and that they can't help me. Looks like I'll be deleting it...
Hello, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We've received a ticket from you along with this review and would like the opportunity to investigate your feedback further within it. Have a great day.
June 15, 2020
Long time customer. We have used Advance Product Options for years. Currently we use this app add a Text Field, Drop Down Options, File Upload, and Setup Charges for many or our products. The customer can even change selected options in the cart before checkout. We also use this app to make Quoted orders with "Cart Saver" by Activated Apps. With Cart Saver the product options are carried over to a draft order that we use to make quotes for the customer. The only feature I wish for is the ability to manually add options to a draft order from the admin section. Support has always replied within one day and has been quick to check my code for errors. I recommend this app over the similar app by BOLD.
June 11, 2020
Great app! Works perfect and great support when fine tuning. Lots of functionalities that are very helpful and good looking.
Hello, Thank you so much for your 5-star review! We will share this with our team to let them know to keep up the amazing work. Feel free to get back to us if you have any questions or need our assistance. We will be happy to help you. Have a wonderful day.
June 5, 2020
We are typically against adding apps to our store, but custom development was REALLY expensive, so we tried every customization app out there and aside from live preview (which really doesn't work that well on the other apps anyway), Advanced Product Options provides the best and most comprehensive functionality. We are able to get very deep in the conditional logic for our products, and it has allowed us to add a better user experience. The best part of our experience so far is the amazing customer service provided. They handle every question quickly and have done tons of little tweaks to make the app work with the user experience we are trying to provide on our store. 100% recommend!
Hello, Thank you for the wonderful review and for taking the time to share your feedback with MageWorx. Our priority is customer service and we are ecstatic that we met that mark! Kind clients like you make our job a pleasure. Have a great day!
June 4, 2020
This app is great, Easy to use and for the price you get exactly what you need, it would be Great if they had another level of subscription with more options but for now this app is exactly what we need. Thankyou Alexey, you were amazing!
Hello, Thanks for leaving a review, and mentioning Alexey. You’re right, he is always going above and beyond. We’ll be sure to share your praises with him! Always feel free to address us. Have a great day!
June 2, 2020
I tried to many app to create my product options but did't work for me this app has to many options and excellent customer support. Thank you
Hello, Thank you so much for this review. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. Feel free to get back to us if you have any questions or need our help. We will be happy to assist.
May 26, 2020
I used the Magento version of this App for years and the Shopify version is a little different, but a solid tool and you can usually find a way to make it do what you want the way you want it. Support is fast and good - which is a great bonus.
Hello, Thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track! Have a great day!
May 24, 2020
Great app. Very thought-out with a large number of functions and smart options. Excellent service too.
Hello, Thank you for your time spent on rating our app. Our company puts customer satisfaction as a top priority and we are committed to our customers. Fell free to reach out to us for any suggestions or queries. Have a great day.
May 13, 2020
Very happy with this app! My pricing structure is rather complicated and I think this will help simplify things for clients. Took awhile to get setup (through no fault of the app, just my structure) but now that it's done, it will be very easy to maintain if I need to make changes. I needed tech support for a couple of things along the way and they were very fast and responsive, highly recommend!
Hello, Thank you very much for your review. We appreciate it! Feel free to drop us a line if you need our help. We will be happy to assist. Have a great day.
May 8, 2020
This app frequently breaks and doesn't charge people for extras, even after they installed it for me
May 8, 2020
Easy to use app. This app is suitable for custom service. Excellent customer service!! Thanks ✓✓✓
Hello, Thank you very much for your review. We appreciate it. Let us know if you have any questions. We will be happy to assist.
May 2, 2020
This is a good app, but above that the help you receive in getting it installed and working correctly is amazing. I had it installed, then a few issues with theme integration became evident. They helped me resolve all of the issues and were always there to help. I'd recommend them because their support is great.
Hello, Thank you so much for your 5-star review! We will share this with our team to let them know to keep up the amazing work. Feel free to get back to us if you have any questions or need our assistance. We will be happy to help you. Have a wonderful day.
April 30, 2020
Great flexible app, customer support is fantastic as well. Answers and solutions within a day. Would recommend for anyone who needs more complex product variants than shopify offers.
Hello, Thank you so much for this review! We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. Feel free to get back to us if you have any questions or need our help. We will be happy to assist.